Ordered a laptop from Dell Outlet on 6/ Used coupons that were expiring that same day, so total cost of laptop was around $ Everything went fine until I hadn't received a shipping confirmation for about or day or so Contacted Dell's customer service through chat once, was told everything was good, no worries Next day contacted them again, again no worries, but will ship Contacted them again on 7/26, and then suddenly there was a delay in shipping, and that laptop would not ship because of a "supposed" delay or missing part Not quite sure how that even is possible since these are returns from previous customers so there shouldn't even be a reason for a delay in the first place The chat log incident # [redacted] I asked for an immediate refund, pretty much refused at least times, and then offered a $credit, but was disconnected afterwards Was quite irritated and upset since I was in no way even notified about a delay or missing part I decided to send an ema
On 10/18/2018, I went online to the Dell Outlet website to shop for and order a laptop computerI selected a machine that met my needs and completed the purchaseThe transaction was successful according to the information displayed on the screen During the checkout process, I entered my business phone number as the contact phone number and billing phone numberI also entered my mobile phone number in the space provided The purchase details are as follows: [redacted, will provide on request] My business phone is a VOIP line, and I have extensive filtering in place to prevent sales calls and the likeCalls from toll-free numbers will not go throughCalls from autodialers will not go through because an additional digit must be dialed before any call is connected (as specified by a recorded voice)I can temporarily disable the filtering or safelist any number, but during the checkout process on the Dell website there was nothing that indicated Dell would need to call me a
I am an IT professional that owns a Dell Inspiron series with an supplemental graphics cardOn April 12,I noticed the laptop started experiencing issues switching between the integrated graphics card and the additional AMD cardAfter calling Dell technical support, the agent only gave his attention to one example issue that I gave him, and attempted to relate the issue to that example without investigating why the laptop would be having problems in the first placeAfter he performed one rudimentary system check, he suggested that the case should be closed and that the problem was resolved; I informed him that the case should remain open in the event the issue is not resolvedAfter a period of monitoring and further investigation on my end, I discovered additional information about the symptoms the laptop is exhibiting and added those to the case email, to be ignored for around hours, before he made contact during a time period that I could not interact with Dell Support
I purchased a TV that included a $gift card with purchase on May I received tv and have no issues with it however after the days quoted for delivery of gift card I still have not received itI emailed them on June regarding non delivered gift card and was advised it would take 3-business days as it has not been sentOn June 11th I was informed they were denying the gift card to me on basis that I am a resellerI advised them on June 11th that I did not resell tv as it was purchased for personal use, is currently being used for personal use and will not be resold and I wanted $gift card promised with purchaseNo response has been received to this email
Ordered a laptop from Dell Outlet on 6/ Used coupons that were expiring that same day, so total cost of laptop was around $ Everything went fine until I hadn't received a shipping confirmation for about or day or so Contacted Dell's customer service through chat once, was told everything was good, no worries Next day contacted them again, again no worries, but will ship Contacted them again on 7/26, and then suddenly there was a delay in shipping, and that laptop would not ship because of a "supposed" delay or missing part Not quite sure how that even is possible since these are returns from previous customers so there shouldn't even be a reason for a delay in the first place The chat log incident # [redacted] I asked for an immediate refund, pretty much refused at least times, and then offered a $credit, but was disconnected afterwards Was quite irritated and upset since I was in no way even notified about a delay or missing part I decided to send an ema
On 10/18/2018, I went online to the Dell Outlet website to shop for and order a laptop computerI selected a machine that met my needs and completed the purchaseThe transaction was successful according to the information displayed on the screen During the checkout process, I entered my business phone number as the contact phone number and billing phone numberI also entered my mobile phone number in the space provided The purchase details are as follows: [redacted, will provide on request] My business phone is a VOIP line, and I have extensive filtering in place to prevent sales calls and the likeCalls from toll-free numbers will not go throughCalls from autodialers will not go through because an additional digit must be dialed before any call is connected (as specified by a recorded voice)I can temporarily disable the filtering or safelist any number, but during the checkout process on the Dell website there was nothing that indicated Dell would need to call me a
I am an IT professional that owns a Dell Inspiron series with an supplemental graphics cardOn April 12,I noticed the laptop started experiencing issues switching between the integrated graphics card and the additional AMD cardAfter calling Dell technical support, the agent only gave his attention to one example issue that I gave him, and attempted to relate the issue to that example without investigating why the laptop would be having problems in the first placeAfter he performed one rudimentary system check, he suggested that the case should be closed and that the problem was resolved; I informed him that the case should remain open in the event the issue is not resolvedAfter a period of monitoring and further investigation on my end, I discovered additional information about the symptoms the laptop is exhibiting and added those to the case email, to be ignored for around hours, before he made contact during a time period that I could not interact with Dell Support
I purchased a TV that included a $gift card with purchase on May I received tv and have no issues with it however after the days quoted for delivery of gift card I still have not received itI emailed them on June regarding non delivered gift card and was advised it would take 3-business days as it has not been sentOn June 11th I was informed they were denying the gift card to me on basis that I am a resellerI advised them on June 11th that I did not resell tv as it was purchased for personal use, is currently being used for personal use and will not be resold and I wanted $gift card promised with purchaseNo response has been received to this email