I purchased a license for Adobe Creative Cloud Photography Plan on 5/7/The key they sent me would not work for a US version of the program I initiated a refunded with them directly and through Paypal and still haven't received a refund Initially they were supposed to resolve the issue and get me a correct activation key They never even bother to call me back After that is when I requested the refund [redacted]
I returned an unopened modem that I purchased from dell in NovemberI paid for part of the item with my dell preferred account and the remaining balance with a dell gift card for $They refunded the money back to dell preferred account back in December, but still have not refunded my dell gift cardI have about seven different service requests with them about the issueI have even spoke to a supervisorEverything person said they will follow up and get the money put backmonths later and over phone calls with no follow up or result and I'm done trying
I purchased a computer from Dell Over days, It took about hours on the phone and e-mails to get the order correct and get it shipped to the correct address Polite customer service but can't get anything resolved I then ordered a monitor to use my $in rewards I could find no place to enter rewards during order process and in trying to do so, the order completed Have tried over a week to get credit for rewards Dell will not allow once order is submitted I now look on my account and it shows no rewards available I feel I now have lost the $coming to me Rewards program is very difficult if not impossible to use
Ordered two monitor online and got canceled without notifying meI do not realize that the order was canceled until the day of the expected delivery date when I go to the website and manually type in my order numberWhen I contact customer service for update on why my order was canceled and was told that it was a pricing error and Dell does not honor such error When asked for compensation, customer service told me that they cannot do anything about it
I received my package on 7/as expectedThe lens that was ordered is too heavy and does not match what the description statedI tried to call to initiate a return and their return department was experiencing technical difficulties and was told to call back within hoursI did that and was told by the next return person to call back within another hours which would be when they were closing, I called back once again just before closing and was told that I just needed to call back the next morning
In May of 2016, Dell ran a promotion where if you purchased a qualifying computer, you received a free 32" LED tv I purchased two computers When the bill came, the computers billed for the full proper amount, but there was an additional charge of $listed as one of the tvs I called in June and spoke with someone regarding this issue and the assured me that I was not actually being BILLED for the tv but that it was just listed as a value because Dell has to list each item with a value for billing Subsequent billing assured me that I was indeed being billed the additional $for the tv I contacted them again in October via chat as well as phone calls and was given the run around that I had not been misbilled and that the total billing would reflect the cost of the computers only They ran their lines about "every item has to have a value on invoices" and assured me that was all that I was seeing I contacted again in February as the billing still reflects the cost of eac
I purchased a dell xps and when I received it I noticed they forgot to install a Nvidea graphics card which I paid for I contacted them and they said that they will send me one I received it but it was a refurbished graphics card I called them again and they said that they can not send me a new graphics card I was shocked and asked for a partial refund because of the misleading info and they refused to give me a partial refund I have been talking to the agent that sent me the card and she said that she would try to get a new one sent out but I just found out that that is not going to be possible She offered an exchange on the desktop and I said no because I already have my desktop setup and all my programs installed and I didnt want to deal with the drama of an "exchange" The agent then said that she could get me an exchange of the same configuration or an upgraded configuration and I emailed her back and said that that would be the only way I could do an exchange is
Dell has delayed support of my laptop and arbitrarily closed my support ticket to avoid providing paid support Now that my warranty has expired, and I have no open ticket, they are telling me I must pay for support
I placed an order on June 20, 2018, Dell purchase ID [redacted] The order was delivered partial, the other items were requested by the sender Dell not to be delivered and returned to them due to an account verification issueThe order was paid via a wire transfer due to them refusing our credit card paymentAs of today, July 23, I have not received the refund of in the amount of $1,I have called and spoken to [redacted] email [redacted] and other representatives and they inform me that the funds cannot be released until the verifications department removes the hold on our accountI have called the numebr they provided of the person that has the hold on the account [redacted] ext [redacted] and she never answers
I purchased an Inspiron Ci6700HQ laptop PC and was informed it came with a year guaranteeAfter months of very careful use, one of the hinges between the keyboard and the display is popping out, causing the plastics to bend and making it impossible to safely open and close the display My complaint is simple, Dell is shipping a product that is so badly designed that its hinges are unable to handle even light wear and tear for months and they are refusing to acknowledge this (even though the internet is full of other customers complaining about the same issue)Their position is that "they do not cover wear and tear under their basic warranty"Based on just how little 'wear and tear' this specific laptop has experienced since I purchased it in January 2016, coupled with the fact it cost me $1029, I do not feel it is reasonable for Dell to refuse to fix this product based on an unfair warranty clause I am aware that other companies also have this clause, however, it woul
Bought a new PC through Dell but I've had problem after problem, including replacement of hard drive, touchpad and operating systemNow they're suggesting it's a problem with the LCD and offered a "comparable", "refurbished" PC in exchange
I placed an order for a new computer and monitor with a representative of Dell Inc at the beginning of December First issue) I was told that the product would arrive by December 18, The product arrived days later than it was promised to Second issue) Dell representatives lied to me that monitor would work wirelessly with the modemAnd they lied about the arrival date The computer and monitor were ordered with a representative, yet the two products are not compatibleThe cable provided does not connect between the two items Third issue) I called Dell to resolve this and the representative on the phone did nothing to help merepresentatives hung up on me until I was able to get a hold of a managerThe first manager hung up on me as wellThe second manager did nothing to try to help me, did not offer any solutions, he only said "I understand" for an hour and then he lied to me about reaching out to his managerWhen confronted about that, he admitted that h
I purchased a Dell Laptop from QVCI did not use it right away and because of that I could not return to QVCThe laptop never worked right, it is very slow and will not connect to the internet most of the timeAfter several calls to Dell that went with them trying to fix it by taking control of it over the phone., with the problem never being fixed at all, the manager said he would send me a shipping label to return itSix months later I am still waiting and still can not use this laptopI call just to get told they need to try to fix over the phone and it never works
We just purchased OptiPlex All-In-Ones and have a pending order for more Before purchasing them, I reviewed the detailed specifications and it clearly stated they had two 2.5" drive bays The specs also state that the machine supports dual storage and RAID support That said, in order to have RAID support, the machine would have to have the ability to have two matching drives in the 2.5" drive bays Before placing my order, I called in and talked to someone higher up in the sales department that was very familiar with that model of machine to inquire if I needed any additional mounting brackets, cabling, etcin order to install two 2.5" drivesHe assured me I wouldn't need anything additional to be able to install two 2.5" drives Anyway, we received the machines and apparently the second 2.5" bay that the specifications speak of is actually the optical bay which would require a mounting bracket and bezel in order to replace the optical drive with a hard drive I
I could not in good conscience recommend Dell to anyoneI recently purchased a Dell in Inspirion and had to send it back for repairs timesYes it was covered under warrantyThe last time however has left me without a laptopI had saved for a while to purchase the unit in questionI wrote a letter to Dell and called support several timesMy biggest question is why a new laptop would break so often and why Dell was not willing to replace it but tried fixing itVery disappointed with their product and the way they treat their customersDON'T BUY A DELL
I purchased an Alienware Rlast month and to my surprise it was dead on arrivalI kept getting an error "no bootable device found" so I took a look hard drive connectionsLong story short the date cable to the motherboard is faulty and requires me to wiggle it for the laptop to work which is totally unacceptable for a $1,000+ dollar machineI called tech support and spent most of my time on hold with an overseas rep that I could barely understand and am pretty sure my information was not recorded accurately due to the language barrier
It is absolutely impossible to speak to any Dell Computer representative in the United States of AmericaI have spent countless hours on the phone with overseas outsourced employees in Pakistan and the PhilippinesI purchased a $1,computer monitor from Dell in It was a business purchase and I was told it had a year warrantyI called in during the first years to complain the Monitor had intermittent black screen issues and could not get any support I was transferred and transferred and transferred by Dell support in what I contend is an effort to harass customers until the give up and stop seeking supportThe monitor has finally completely died and is always blackThe monitor cannot be repaired this is unacceptable for a 1,Computer Monitor.The original representative from DELL in (India or Pakistan) I spoke to who sold me the computer monitor assured me I had a year warrantyThis is a key fact of my complaint because the representative also informe
Dell Computers- Bought a laptop that completely died after weeksWouldn't turn on Primary small business computer We were assured by them that through expedited mail and internal process they would have it back and working within less than a week They were (I have extensive documentation about escalations filed which were later denied)unresponsive After them stating that it was lost, found and refurbished we finally received it back a month later and it was still not working and still had body parts falling off Asked for a full refundignored Filed for escalationIgnored Filed again for escalation and got call back from initial person stating that he was just getting back to us and there had been no escalations on the record Said that his best offer (after several back and forth) was that he would send us an upgraded model in 4-weeks (the computer is still broken - and we don't want some other refurbished junk that was sent back to them) Additionally, the b
In August I purchased a Latitude EcomputerAfter a week of having this computer the battery seemed to drain very quicklyI called Dell to ask about the batteryThey ran a system diagnostic via from my computer and determine it was a bad batterySo they sent a tech out to replace the battery only to be replaced by a used battery not a new batteryI had the exact same problem with the battery draining very fastI called Dell back again and they told me let’s run it down another diagnostic and they did this time they determined that it needed to go back to Dell to be going through more thoroughlyI was told that this process would take no longer than three business days, they had my computer for a weekI am in grad school and being without a computer for week is not a good thingBecause once you are behind schedule it is almost impossible to get caught back upSo I get my computer back and they said they couldn’t find anything wrong with it charged 100% correctly the b
I purchased a TV from Dell last year in November of on Black Friday, The TV was advertised as $with a $e credit that could be used on a future purchaseI was asked if I wanted to put it on my Dell account and I did not have one I asked them to open one for me as I planned to use it with the ebate toward another purchaseI attempted to make a purchase for a sound bar that would be more than the $creditAfter receiving my account info I attempted to make the purchase however I had not yet received the ebate from themThe ebate certificate was to be sent to me via email I made the transaction with the chat feature and have the transcript I do not recall why but did not get the product, I was moving in February and let it go until I moved to my new addressShortly after moving to my new address I attempted the purchase again and received the speaker and a surge protector almost the next day In April, I had not received a bill and got a call from a s
I purchased a license for Adobe Creative Cloud Photography Plan on 5/7/The key they sent me would not work for a US version of the program I initiated a refunded with them directly and through Paypal and still haven't received a refund Initially they were supposed to resolve the issue and get me a correct activation key They never even bother to call me back After that is when I requested the refund [redacted]
I returned an unopened modem that I purchased from dell in NovemberI paid for part of the item with my dell preferred account and the remaining balance with a dell gift card for $They refunded the money back to dell preferred account back in December, but still have not refunded my dell gift cardI have about seven different service requests with them about the issueI have even spoke to a supervisorEverything person said they will follow up and get the money put backmonths later and over phone calls with no follow up or result and I'm done trying
I purchased a computer from Dell Over days, It took about hours on the phone and e-mails to get the order correct and get it shipped to the correct address Polite customer service but can't get anything resolved I then ordered a monitor to use my $in rewards I could find no place to enter rewards during order process and in trying to do so, the order completed Have tried over a week to get credit for rewards Dell will not allow once order is submitted I now look on my account and it shows no rewards available I feel I now have lost the $coming to me Rewards program is very difficult if not impossible to use
Ordered two monitor online and got canceled without notifying meI do not realize that the order was canceled until the day of the expected delivery date when I go to the website and manually type in my order numberWhen I contact customer service for update on why my order was canceled and was told that it was a pricing error and Dell does not honor such error When asked for compensation, customer service told me that they cannot do anything about it
I received my package on 7/as expectedThe lens that was ordered is too heavy and does not match what the description statedI tried to call to initiate a return and their return department was experiencing technical difficulties and was told to call back within hoursI did that and was told by the next return person to call back within another hours which would be when they were closing, I called back once again just before closing and was told that I just needed to call back the next morning
In May of 2016, Dell ran a promotion where if you purchased a qualifying computer, you received a free 32" LED tv I purchased two computers When the bill came, the computers billed for the full proper amount, but there was an additional charge of $listed as one of the tvs I called in June and spoke with someone regarding this issue and the assured me that I was not actually being BILLED for the tv but that it was just listed as a value because Dell has to list each item with a value for billing Subsequent billing assured me that I was indeed being billed the additional $for the tv I contacted them again in October via chat as well as phone calls and was given the run around that I had not been misbilled and that the total billing would reflect the cost of the computers only They ran their lines about "every item has to have a value on invoices" and assured me that was all that I was seeing I contacted again in February as the billing still reflects the cost of eac
I purchased a dell xps and when I received it I noticed they forgot to install a Nvidea graphics card which I paid for I contacted them and they said that they will send me one I received it but it was a refurbished graphics card I called them again and they said that they can not send me a new graphics card I was shocked and asked for a partial refund because of the misleading info and they refused to give me a partial refund I have been talking to the agent that sent me the card and she said that she would try to get a new one sent out but I just found out that that is not going to be possible She offered an exchange on the desktop and I said no because I already have my desktop setup and all my programs installed and I didnt want to deal with the drama of an "exchange" The agent then said that she could get me an exchange of the same configuration or an upgraded configuration and I emailed her back and said that that would be the only way I could do an exchange is
Dell has delayed support of my laptop and arbitrarily closed my support ticket to avoid providing paid support Now that my warranty has expired, and I have no open ticket, they are telling me I must pay for support
I placed an order on June 20, 2018, Dell purchase ID [redacted] The order was delivered partial, the other items were requested by the sender Dell not to be delivered and returned to them due to an account verification issueThe order was paid via a wire transfer due to them refusing our credit card paymentAs of today, July 23, I have not received the refund of in the amount of $1,I have called and spoken to [redacted] email [redacted] and other representatives and they inform me that the funds cannot be released until the verifications department removes the hold on our accountI have called the numebr they provided of the person that has the hold on the account [redacted] ext [redacted] and she never answers
I purchased an Inspiron Ci6700HQ laptop PC and was informed it came with a year guaranteeAfter months of very careful use, one of the hinges between the keyboard and the display is popping out, causing the plastics to bend and making it impossible to safely open and close the display My complaint is simple, Dell is shipping a product that is so badly designed that its hinges are unable to handle even light wear and tear for months and they are refusing to acknowledge this (even though the internet is full of other customers complaining about the same issue)Their position is that "they do not cover wear and tear under their basic warranty"Based on just how little 'wear and tear' this specific laptop has experienced since I purchased it in January 2016, coupled with the fact it cost me $1029, I do not feel it is reasonable for Dell to refuse to fix this product based on an unfair warranty clause I am aware that other companies also have this clause, however, it woul
Bought a new PC through Dell but I've had problem after problem, including replacement of hard drive, touchpad and operating systemNow they're suggesting it's a problem with the LCD and offered a "comparable", "refurbished" PC in exchange
I placed an order for a new computer and monitor with a representative of Dell Inc at the beginning of December First issue) I was told that the product would arrive by December 18, The product arrived days later than it was promised to Second issue) Dell representatives lied to me that monitor would work wirelessly with the modemAnd they lied about the arrival date The computer and monitor were ordered with a representative, yet the two products are not compatibleThe cable provided does not connect between the two items Third issue) I called Dell to resolve this and the representative on the phone did nothing to help merepresentatives hung up on me until I was able to get a hold of a managerThe first manager hung up on me as wellThe second manager did nothing to try to help me, did not offer any solutions, he only said "I understand" for an hour and then he lied to me about reaching out to his managerWhen confronted about that, he admitted that h
I purchased a Dell Laptop from QVCI did not use it right away and because of that I could not return to QVCThe laptop never worked right, it is very slow and will not connect to the internet most of the timeAfter several calls to Dell that went with them trying to fix it by taking control of it over the phone., with the problem never being fixed at all, the manager said he would send me a shipping label to return itSix months later I am still waiting and still can not use this laptopI call just to get told they need to try to fix over the phone and it never works
We just purchased OptiPlex All-In-Ones and have a pending order for more Before purchasing them, I reviewed the detailed specifications and it clearly stated they had two 2.5" drive bays The specs also state that the machine supports dual storage and RAID support That said, in order to have RAID support, the machine would have to have the ability to have two matching drives in the 2.5" drive bays Before placing my order, I called in and talked to someone higher up in the sales department that was very familiar with that model of machine to inquire if I needed any additional mounting brackets, cabling, etcin order to install two 2.5" drivesHe assured me I wouldn't need anything additional to be able to install two 2.5" drives Anyway, we received the machines and apparently the second 2.5" bay that the specifications speak of is actually the optical bay which would require a mounting bracket and bezel in order to replace the optical drive with a hard drive I
I could not in good conscience recommend Dell to anyoneI recently purchased a Dell in Inspirion and had to send it back for repairs timesYes it was covered under warrantyThe last time however has left me without a laptopI had saved for a while to purchase the unit in questionI wrote a letter to Dell and called support several timesMy biggest question is why a new laptop would break so often and why Dell was not willing to replace it but tried fixing itVery disappointed with their product and the way they treat their customersDON'T BUY A DELL
I purchased an Alienware Rlast month and to my surprise it was dead on arrivalI kept getting an error "no bootable device found" so I took a look hard drive connectionsLong story short the date cable to the motherboard is faulty and requires me to wiggle it for the laptop to work which is totally unacceptable for a $1,000+ dollar machineI called tech support and spent most of my time on hold with an overseas rep that I could barely understand and am pretty sure my information was not recorded accurately due to the language barrier
It is absolutely impossible to speak to any Dell Computer representative in the United States of AmericaI have spent countless hours on the phone with overseas outsourced employees in Pakistan and the PhilippinesI purchased a $1,computer monitor from Dell in It was a business purchase and I was told it had a year warrantyI called in during the first years to complain the Monitor had intermittent black screen issues and could not get any support I was transferred and transferred and transferred by Dell support in what I contend is an effort to harass customers until the give up and stop seeking supportThe monitor has finally completely died and is always blackThe monitor cannot be repaired this is unacceptable for a 1,Computer Monitor.The original representative from DELL in (India or Pakistan) I spoke to who sold me the computer monitor assured me I had a year warrantyThis is a key fact of my complaint because the representative also informe
Dell Computers- Bought a laptop that completely died after weeksWouldn't turn on Primary small business computer We were assured by them that through expedited mail and internal process they would have it back and working within less than a week They were (I have extensive documentation about escalations filed which were later denied)unresponsive After them stating that it was lost, found and refurbished we finally received it back a month later and it was still not working and still had body parts falling off Asked for a full refundignored Filed for escalationIgnored Filed again for escalation and got call back from initial person stating that he was just getting back to us and there had been no escalations on the record Said that his best offer (after several back and forth) was that he would send us an upgraded model in 4-weeks (the computer is still broken - and we don't want some other refurbished junk that was sent back to them) Additionally, the b
In August I purchased a Latitude EcomputerAfter a week of having this computer the battery seemed to drain very quicklyI called Dell to ask about the batteryThey ran a system diagnostic via from my computer and determine it was a bad batterySo they sent a tech out to replace the battery only to be replaced by a used battery not a new batteryI had the exact same problem with the battery draining very fastI called Dell back again and they told me let’s run it down another diagnostic and they did this time they determined that it needed to go back to Dell to be going through more thoroughlyI was told that this process would take no longer than three business days, they had my computer for a weekI am in grad school and being without a computer for week is not a good thingBecause once you are behind schedule it is almost impossible to get caught back upSo I get my computer back and they said they couldn’t find anything wrong with it charged 100% correctly the b
I purchased a TV from Dell last year in November of on Black Friday, The TV was advertised as $with a $e credit that could be used on a future purchaseI was asked if I wanted to put it on my Dell account and I did not have one I asked them to open one for me as I planned to use it with the ebate toward another purchaseI attempted to make a purchase for a sound bar that would be more than the $creditAfter receiving my account info I attempted to make the purchase however I had not yet received the ebate from themThe ebate certificate was to be sent to me via email I made the transaction with the chat feature and have the transcript I do not recall why but did not get the product, I was moving in February and let it go until I moved to my new addressShortly after moving to my new address I attempted the purchase again and received the speaker and a surge protector almost the next day In April, I had not received a bill and got a call from a s