Never buy DellExtremely poor customer service! I now see the thousands of reviews, mostly negative why buy Dell My Inspiron in was a gift from my daughterShe purchased on 11/27/from Best Buy on line delivered 12/10/and given as a Christmas giftI did not start to use until 2/( recent move and retirement) when issue started was around 12/1/System update appeared on screenSaid do not shut downNext day went to turn on and would not start, would flash for a minute but not enough to enter passwordThe following week I "attempted" to contact DellFirst issue is they said year warranty expired on 9/1/I said not right since not purchased until 11/27/Nobody could correct that info, but guess does not matter in long runDell transferred me to NUMEROUS different depts over a span of several hoursEvery person ( whom I could barely understand) I can't help you blah, blah blahOn 12/10/( date computer actually delivered to home 2015) I went to Best Buy to see Geek SquadThey basically said it would have to go back to Dell Center one fee of $another $To look at processor THEN whatever price is determined IF can be fixed What is so upsetting is almost year to date from purchase to crash! Secondly is the lack of concern, knowledge and or willingness to be helpful to a customer My daughter saved to help her mother get a computer on a fixed income Every opportunity I get I will recommend for any friends/ family and or previous business associates NOT to invest in Dell I had already lodged a complaint with Dell sales, no surprise, no comment Based on all the complaints I have reviewed Dell has not taken seriously or fixed
Brand new XPSand dual monitor setup was purchased at ~$I've opened multiple support cases to get the proper cabling from the XPSto the monitorsBy default they did not include the proper cabling I've been on calls with technical support seven times to try and get this sorted out to no avail Case: [redacted] Case: [redacted]
I have a complaint with Dell IncTechnology, I can not seem to get a straight answer from Dell customer services assistance departmentI have a Dell laptop, with a warranty in need of some technical supportThe problem I'm having is getting a clear cut answer from the staffthey promise one thing but do nothing to correct their mistakesI chose none to name the employees but there supervisor need to have a long talk with their people
Bought the computer July Since then the speakers have not workedSpent a month with 3-different service peopleThen, they sent a technician to my homeThe technician agreed that the problem was the speakersDell requested I sent the computer in to themI didI got the computer backNow I am trying to use the computer and the sound is not working STILLI need Dell to exchange my computer or give me a refundI am tired of being on the phone for 2-hours at a time
I paid $for a laptop from Dell with a guaranteed delivery date of 1/4/ The laptop did not arrive on 1/4/ It also did not arrive on 1/5/ I was informed by the carrier that the package was lost I was later informed that the package was found, but had been damaged I told the carrier I did not want to receive receipt of the damage package I called Dell to request a replacement Dell confirmed with the carrier that the package was being returned, but refused to send out an immediate replacement The told me that after they received the package they could send me a replacement if I paid an additional $ I was also informed by Dell that the replacement machine would likely have substandard parts, or even more likely just be the same damaged machine sent back out to me I paid $for a new machine that was never delivered I expect to receive the machine I purchased at the price I purchased it with no extra hidden charges
On May 8th, 2017, I ordered a Dell Alienware laptop that was delivered on May 16th, I primarily purchased this laptop for the upcoming fall semester that I would need for school, as well as the need to replace my aging laptop that I currently hadAll was well with this purchase until August 23rd, On the 23rd, I discovered that the laptop would not power onI called Dell customer support, and they determined that the mother board was bad and would need to be replacedThey ordered the parts and sent a contracted repair agent to my house to replace the motherboardThe agent replaced the motherboard on my laptop, but in doing so, damaged the LCD cable that connects the screen to the motherboard/video cardThe agent spent ~hours on the phone with Dell with their customer service, trying to explain the situation, only to be told I would have to send the computer in for repairThe repair center received my laptop on September 1st, where it has sat for days at this po
I placed an order for an item from Dell from Walmart.com on 11/10/Order # [redacted] When I Received the item a few days later I decided I did not like it So I returned the item per the instructions on Walmart.com which said to follow directions from DellSo I did Dell received the return on 11/21/On 11/26/I made the first contact through online chat to see if they received the return since the return status online on my Dell account did not show anythingThe rep said they had the return and the refund should be processed within the week On 12/2/I made the first email contact with Dell asking where the refund wasI received a reply right away that the person would take care of my problemThen They quit responding to my emails So on 12/6/I reached out to DELL on Facebook to try to get an answerTo which I got I couldn't get my money back on my Walmart Credit Card because I didn't purchase directly through Dell Also on the same day, I started
Dear Sir/Ms Dell gave me the wrong "Product key" when I first received the product in mid Feb Since then, I have been in contact with both Dell & Microsoft Techgroups I cannot "Activate" MS Office program without it Both groups have had access to my computer a number of times & at one time, one of the groups even forgot to turn my "Antivirus" protection back on!, now I don't even know what viruses my computer may have? I know I have some viruses, because Microsoft told me over the phone, BUT...They want to "charge me" to have them removed! I have told Dell Tech& Dell Finance Group, that if these problems are not resolved by June 16, that I will, & (I have already "Stopped Payment" on the product with my Bank) I received a phone call today, June 16, from Dell support that I will get a new Product Key in the mail by June & he will phone me on Friday I am very leery of promises made by either of these companies &
I bought a laptop from dell in September of I realized that my touchscreen was not working in December of I contacted them and they asked me to send it to their service location for repairsI was not able to do that because I needed my laptop for school workWhen I was done with school, I contacted them in September of for the same issueI sent it for repair as requested and they sent it back to me damagedI contacted them againI was asked to send it back and I would get it in business daysThey received my laptop on October 16, They emailed me stating that the part needed was not in stockI contacted them on Nov because I still have not received my laptop back and that is when I was told that the part would be back in stock in DecemberThey offered me to replace my brand new laptop that they damaged with a refurbished oneI declined
I was supposed to receive a $gift card with my purchase for a tv (dell order # [redacted] ) I have contacted them twice with no results they just keep telling me it was sent to the wrong email twice, which makes absolutely no senseWhen they send other things even telling me that I will receive the gift card, that never comesJust got off the phone with them saying I will have it in days I'm sure I won't last time they told me 3-5days after they told me the gift card was expired even though I was not elegiable to get it for days after purchase
I was having a problem with my laptop that I puchesed not too long ago and I call one of your tec suport lines and I had to send my laptop in so they can fix it but now your tecs are saying I have to pay because its customer damage which I dont understand because the part that is broken is a part on the mother bord that make the entire computer run and im poor rasing kids on my own right now barily able to scrape buy and your tec suport has very bad customer service because every phone call since I sent my laptop in they just keep hanging up on me which this is not very profetinal at allPlease help me out with this some how is all thanks
I have problem with the computer & I was told they would reset the the computer back to factory issued computer( like new)I've been dealing with this situation for days nowI've ask for a supervisor but, I've only been able to speak with techniciansI've not even made my first payment on this computer & won't until October & I have a warranty for yearI have nothing to use on this computer at this time! The problem was caused by the technicians, not me
We have next day business support and have an issue and not resolved days later and keep getting bounced around to people and nothing gets done Promises on hardware to be shipped and I get the tracking number and item either doesn't arrive or wrong thing shipped
I work for a utility office and on 7/19/I ordered Dell Computers and Windows from Dell Estimated delivery date was 7/25/and we still have not received them as of today 8/26/ Dell was contacted on 8/19/about this matter I was hung up on twice and the 3rd time I called I was told they had already been shipped I had a tracking number on my order and it showed that it had never been shipped I informed them we had already paid them $on our Visa and we had no product to show for it
Do not purchase anything from Dell, they pretend to have customer service, but it really doesn’t exist Even when they make a mistake, they won’t own up to it We purchased two spare hard drives for our server and when an issue arose, we discovered that they had sent the wrong sized hard drives (and yes we have the documentation of our order compared to what we actually received), we contacted Dell and were told that they would not honor a return or issue a refund, even though it was their mistake We spend a ton of money with Dell on a yearly basis and still they refuse to make it right This post is only the beginning; I am now on a lifelong campaign to let the world know our experience, because you can bet your experience won’t be much better My next complaints will be posted on the Revdex.com, Angies list and I will pass this along to my sister, the mommy blogger with nothing but time at home to help spread the truth.Required Field
Our company purchased a Dell Computer that was shipped to us in December The very first day of use it crashed twice and has been crashing on nearly a daily basis ever since I contacted Dell Tech Support for assistance with this problem and: FROM 1/11/TO 1/22/18: I WORKED WITH DELL AGENT CALILAN M [redacted] DELL EXPRESS SERVICE CODE: DELL SERVICE TAG: 63NGZH PREVIOUS SERVICE REQUEST # Over the course of several contacts with him and his working remotely with our PC three times, he updated some things, changed some drivers but eventually he determined he could not fix the problem He said that it was a software issue - but this Dell computer came in directly from Dell and they had loaded the software onto it Our own computer technician tried three times (and many hours) to find the problem but he could not find out what was causing the computer to continually crash either and finally gave up However, our own computer techn
I have had one problem after another since I originally purchased a brand new computer from Dell between Octber and November My original purchase was returned because of issues with the keyboard and the screenExtra letters would show up when I was typing, usually "e's" and "o's" seemed to be the culprits which produced extra lettersSome letters even skipped or didn't show up, but left a space insteadThe browser window would often just disappear for no reason at all The touchpad was so crazy and sensitive that I had to turn it offThe cursor would ski all over the placeI'd be in themiddle of typing a paragraph, then suddenly the cursor might be in the middle of another word in a previous paragraphAt first, and for a while, I couldn't tell if it was just me or the computer in questionAfter going back to an older computer, I realized that my typing skills had not diminished and that the probem was, in deed, the computer, a Dell Inspiron Signature EditionWhe
I have sent the computer to repair times since December ' The last three with then same problem: cannot read voltage of power supply thus cannot charge battery Each time tyey replace the logic board and each time it fails within a few daysThe tech says that my only option is to send it in again and will not let me speak with anyone else Model Inspiron 15- express service code [redacted] service tag [redacted]
In November 2015, I purchased laptops online on Cyber Monday It was an advertised deal Along with the laptops I purchased softward I purchased a pack of software and in error purchased a 2nd pack as I set up one laptop and then put qty The software was delivered in my inbox within days The laptops, however, never arrived I kept checking my account online and it kept saying "in processing." On December 20th, I realized that the laptops had not arrived so I logged in to my account and noticed that on December 10th, the order was cancelled I was not notified in any way No phone call, no email, no snail mail Nothing Years ago, I wrote a letter adding my wife on the account so that she could discuss account information They would never talk with her unless I was there to give permission When the first bill arrived, I requested a refund for the 2nd 5-pack of software I explained that it was an error, and had not been activatied It was, ap
I called Dell tech support to get assistance with status of Microsoft Office after receiving an email from Aslam Shaik and he did not respond Dell Computer service is the worst I have ever received I bought a Dell computer and the Microsoft office was not on my computer when I bought it and it should have been already on my computer because I paid for the computer and all of the software I have called Dell tech support and customer service over times and continue to speak to incompetent employees that are new and do not know anything about how to help me I need the Microsoft office installed on my computer How hard can this be The service Sucks!! at Dell
Never buy DellExtremely poor customer service! I now see the thousands of reviews, mostly negative why buy Dell My Inspiron in was a gift from my daughterShe purchased on 11/27/from Best Buy on line delivered 12/10/and given as a Christmas giftI did not start to use until 2/( recent move and retirement) when issue started was around 12/1/System update appeared on screenSaid do not shut downNext day went to turn on and would not start, would flash for a minute but not enough to enter passwordThe following week I "attempted" to contact DellFirst issue is they said year warranty expired on 9/1/I said not right since not purchased until 11/27/Nobody could correct that info, but guess does not matter in long runDell transferred me to NUMEROUS different depts over a span of several hoursEvery person ( whom I could barely understand) I can't help you blah, blah blahOn 12/10/( date computer actually delivered to home 2015) I went to Best Buy to see Geek SquadThey basically said it would have to go back to Dell Center one fee of $another $To look at processor THEN whatever price is determined IF can be fixed What is so upsetting is almost year to date from purchase to crash! Secondly is the lack of concern, knowledge and or willingness to be helpful to a customer My daughter saved to help her mother get a computer on a fixed income Every opportunity I get I will recommend for any friends/ family and or previous business associates NOT to invest in Dell I had already lodged a complaint with Dell sales, no surprise, no comment Based on all the complaints I have reviewed Dell has not taken seriously or fixed
Brand new XPSand dual monitor setup was purchased at ~$I've opened multiple support cases to get the proper cabling from the XPSto the monitorsBy default they did not include the proper cabling I've been on calls with technical support seven times to try and get this sorted out to no avail Case: [redacted] Case: [redacted]
I have a complaint with Dell IncTechnology, I can not seem to get a straight answer from Dell customer services assistance departmentI have a Dell laptop, with a warranty in need of some technical supportThe problem I'm having is getting a clear cut answer from the staffthey promise one thing but do nothing to correct their mistakesI chose none to name the employees but there supervisor need to have a long talk with their people
Bought the computer July Since then the speakers have not workedSpent a month with 3-different service peopleThen, they sent a technician to my homeThe technician agreed that the problem was the speakersDell requested I sent the computer in to themI didI got the computer backNow I am trying to use the computer and the sound is not working STILLI need Dell to exchange my computer or give me a refundI am tired of being on the phone for 2-hours at a time
I paid $for a laptop from Dell with a guaranteed delivery date of 1/4/ The laptop did not arrive on 1/4/ It also did not arrive on 1/5/ I was informed by the carrier that the package was lost I was later informed that the package was found, but had been damaged I told the carrier I did not want to receive receipt of the damage package I called Dell to request a replacement Dell confirmed with the carrier that the package was being returned, but refused to send out an immediate replacement The told me that after they received the package they could send me a replacement if I paid an additional $ I was also informed by Dell that the replacement machine would likely have substandard parts, or even more likely just be the same damaged machine sent back out to me I paid $for a new machine that was never delivered I expect to receive the machine I purchased at the price I purchased it with no extra hidden charges
On May 8th, 2017, I ordered a Dell Alienware laptop that was delivered on May 16th, I primarily purchased this laptop for the upcoming fall semester that I would need for school, as well as the need to replace my aging laptop that I currently hadAll was well with this purchase until August 23rd, On the 23rd, I discovered that the laptop would not power onI called Dell customer support, and they determined that the mother board was bad and would need to be replacedThey ordered the parts and sent a contracted repair agent to my house to replace the motherboardThe agent replaced the motherboard on my laptop, but in doing so, damaged the LCD cable that connects the screen to the motherboard/video cardThe agent spent ~hours on the phone with Dell with their customer service, trying to explain the situation, only to be told I would have to send the computer in for repairThe repair center received my laptop on September 1st, where it has sat for days at this po
I placed an order for an item from Dell from Walmart.com on 11/10/Order # [redacted] When I Received the item a few days later I decided I did not like it So I returned the item per the instructions on Walmart.com which said to follow directions from DellSo I did Dell received the return on 11/21/On 11/26/I made the first contact through online chat to see if they received the return since the return status online on my Dell account did not show anythingThe rep said they had the return and the refund should be processed within the week On 12/2/I made the first email contact with Dell asking where the refund wasI received a reply right away that the person would take care of my problemThen They quit responding to my emails So on 12/6/I reached out to DELL on Facebook to try to get an answerTo which I got I couldn't get my money back on my Walmart Credit Card because I didn't purchase directly through Dell Also on the same day, I started
Dear Sir/Ms Dell gave me the wrong "Product key" when I first received the product in mid Feb Since then, I have been in contact with both Dell & Microsoft Techgroups I cannot "Activate" MS Office program without it Both groups have had access to my computer a number of times & at one time, one of the groups even forgot to turn my "Antivirus" protection back on!, now I don't even know what viruses my computer may have? I know I have some viruses, because Microsoft told me over the phone, BUT...They want to "charge me" to have them removed! I have told Dell Tech& Dell Finance Group, that if these problems are not resolved by June 16, that I will, & (I have already "Stopped Payment" on the product with my Bank) I received a phone call today, June 16, from Dell support that I will get a new Product Key in the mail by June & he will phone me on Friday I am very leery of promises made by either of these companies &
I bought a laptop from dell in September of I realized that my touchscreen was not working in December of I contacted them and they asked me to send it to their service location for repairsI was not able to do that because I needed my laptop for school workWhen I was done with school, I contacted them in September of for the same issueI sent it for repair as requested and they sent it back to me damagedI contacted them againI was asked to send it back and I would get it in business daysThey received my laptop on October 16, They emailed me stating that the part needed was not in stockI contacted them on Nov because I still have not received my laptop back and that is when I was told that the part would be back in stock in DecemberThey offered me to replace my brand new laptop that they damaged with a refurbished oneI declined
I was supposed to receive a $gift card with my purchase for a tv (dell order # [redacted] ) I have contacted them twice with no results they just keep telling me it was sent to the wrong email twice, which makes absolutely no senseWhen they send other things even telling me that I will receive the gift card, that never comesJust got off the phone with them saying I will have it in days I'm sure I won't last time they told me 3-5days after they told me the gift card was expired even though I was not elegiable to get it for days after purchase
I was having a problem with my laptop that I puchesed not too long ago and I call one of your tec suport lines and I had to send my laptop in so they can fix it but now your tecs are saying I have to pay because its customer damage which I dont understand because the part that is broken is a part on the mother bord that make the entire computer run and im poor rasing kids on my own right now barily able to scrape buy and your tec suport has very bad customer service because every phone call since I sent my laptop in they just keep hanging up on me which this is not very profetinal at allPlease help me out with this some how is all thanks
I have problem with the computer & I was told they would reset the the computer back to factory issued computer( like new)I've been dealing with this situation for days nowI've ask for a supervisor but, I've only been able to speak with techniciansI've not even made my first payment on this computer & won't until October & I have a warranty for yearI have nothing to use on this computer at this time! The problem was caused by the technicians, not me
We have next day business support and have an issue and not resolved days later and keep getting bounced around to people and nothing gets done Promises on hardware to be shipped and I get the tracking number and item either doesn't arrive or wrong thing shipped
I work for a utility office and on 7/19/I ordered Dell Computers and Windows from Dell Estimated delivery date was 7/25/and we still have not received them as of today 8/26/ Dell was contacted on 8/19/about this matter I was hung up on twice and the 3rd time I called I was told they had already been shipped I had a tracking number on my order and it showed that it had never been shipped I informed them we had already paid them $on our Visa and we had no product to show for it
Do not purchase anything from Dell, they pretend to have customer service, but it really doesn’t exist Even when they make a mistake, they won’t own up to it We purchased two spare hard drives for our server and when an issue arose, we discovered that they had sent the wrong sized hard drives (and yes we have the documentation of our order compared to what we actually received), we contacted Dell and were told that they would not honor a return or issue a refund, even though it was their mistake We spend a ton of money with Dell on a yearly basis and still they refuse to make it right This post is only the beginning; I am now on a lifelong campaign to let the world know our experience, because you can bet your experience won’t be much better My next complaints will be posted on the Revdex.com, Angies list and I will pass this along to my sister, the mommy blogger with nothing but time at home to help spread the truth.Required Field
Our company purchased a Dell Computer that was shipped to us in December The very first day of use it crashed twice and has been crashing on nearly a daily basis ever since I contacted Dell Tech Support for assistance with this problem and: FROM 1/11/TO 1/22/18: I WORKED WITH DELL AGENT CALILAN M [redacted] DELL EXPRESS SERVICE CODE: DELL SERVICE TAG: 63NGZH PREVIOUS SERVICE REQUEST # Over the course of several contacts with him and his working remotely with our PC three times, he updated some things, changed some drivers but eventually he determined he could not fix the problem He said that it was a software issue - but this Dell computer came in directly from Dell and they had loaded the software onto it Our own computer technician tried three times (and many hours) to find the problem but he could not find out what was causing the computer to continually crash either and finally gave up However, our own computer techn
I have had one problem after another since I originally purchased a brand new computer from Dell between Octber and November My original purchase was returned because of issues with the keyboard and the screenExtra letters would show up when I was typing, usually "e's" and "o's" seemed to be the culprits which produced extra lettersSome letters even skipped or didn't show up, but left a space insteadThe browser window would often just disappear for no reason at all The touchpad was so crazy and sensitive that I had to turn it offThe cursor would ski all over the placeI'd be in themiddle of typing a paragraph, then suddenly the cursor might be in the middle of another word in a previous paragraphAt first, and for a while, I couldn't tell if it was just me or the computer in questionAfter going back to an older computer, I realized that my typing skills had not diminished and that the probem was, in deed, the computer, a Dell Inspiron Signature EditionWhe
I have sent the computer to repair times since December ' The last three with then same problem: cannot read voltage of power supply thus cannot charge battery Each time tyey replace the logic board and each time it fails within a few daysThe tech says that my only option is to send it in again and will not let me speak with anyone else Model Inspiron 15- express service code [redacted] service tag [redacted]
In November 2015, I purchased laptops online on Cyber Monday It was an advertised deal Along with the laptops I purchased softward I purchased a pack of software and in error purchased a 2nd pack as I set up one laptop and then put qty The software was delivered in my inbox within days The laptops, however, never arrived I kept checking my account online and it kept saying "in processing." On December 20th, I realized that the laptops had not arrived so I logged in to my account and noticed that on December 10th, the order was cancelled I was not notified in any way No phone call, no email, no snail mail Nothing Years ago, I wrote a letter adding my wife on the account so that she could discuss account information They would never talk with her unless I was there to give permission When the first bill arrived, I requested a refund for the 2nd 5-pack of software I explained that it was an error, and had not been activatied It was, ap
I called Dell tech support to get assistance with status of Microsoft Office after receiving an email from Aslam Shaik and he did not respond Dell Computer service is the worst I have ever received I bought a Dell computer and the Microsoft office was not on my computer when I bought it and it should have been already on my computer because I paid for the computer and all of the software I have called Dell tech support and customer service over times and continue to speak to incompetent employees that are new and do not know anything about how to help me I need the Microsoft office installed on my computer How hard can this be The service Sucks!! at Dell