my laptop had several problems which were covered under warrantyone of the major issues was my touch screen they replaced it, all the other issues they haven't fixed and delayed alot in returning it took them more than a month to return the laptop from their warehousewhen I have received the laptop, it still has battery issues and sound became much worst than it used to be, so I called them again and was really frustrated they had a technician sent to my house who fixed only my speaker it had a minor issue stating that there was a metal piece stuck in it which might have happened in the warehousenow I have issues with the laptop, it turns off by itselfBattery doesn't last longerI asked them for a new laptop and I informed them that I will return my laptop once I receive the new one, that is because they delayed in returning from their warehouse and I cannot be without a laptop as I am a studentthe customer service was blaming their own warehouse staff who printed my address
On February 8, I contacted dell support because I was told by my internet service provider that I may need to updated the drivers on my computer in order to get my internet functioning properly(the internet issue actually turned out to be an ISP issue and not an issue with drivers) After discussing the issue with Dell support, I was informed that the warranty on my computer had run out, and to obtain any help over the phone I would need to purchase a maintenance contract with dell to help resolve the issue I agreed and paid via credit card for dell support to help fix the driver issue on my computer The service technician then connected remotely to my computer to help resolve the issue After several hours of working remotely on my computer, he told me it needed to be restarted and he would disconnect remotely and he would call me when it should have rebooted The computer was restarted, but never fully rebooted, only showing a black screen After discussing this with
I purchased a Dell Alienware computer from Best buy five months agoThe computer has not worked since I bought itI have been sent in circles going from Best buy to Dell to Alienware but no one can fix it and everyone points the company responsible is someone else
I bought a Dell computer a year and months agoI bought a warranty for years but when I called Dell they state is only one year and do not want to help me if I do not pay them $ Dell computer are scammersThey do not even want to hear my complainI only get transfer to technical support and get people who refused to help me if I do not pay This is my daughter computer and she can use it because Dell refuse to accept my warranty is for years
I have tried since December 7, to get Dell to refund a purchase I never receivedI have tried by phone and email to no availItem was ordered on November 30, It should have been delivered (according to their email) by 12/5-6/ Never received Order# [redacted]
I purchased a Dell Venue end of October Starting having inconsistent charging issues and called customer service/tech support Since February 7, my tablet has been sent to the Dell Repair Center three times, all for the same problemAfter the third attempt to repair I received it back March and soon after it was apparent that the tablet was not fixed as it continues to have inconsistent charging issuesOne day charges, next day does not charge, but depletes the tablet of power I called Tech Support and requested that they replace the tablet, but my request was deniedThey insist that I send my tablet back to the Dell Repair Center again Each time I send my tablet in for repair I am asked to be patient as they promise and guarantee my tablet will be fixed My tablet is still not fixed after three failed attempts
I ordered a Samsung Tv from Dell.com on 11-21-Their website stated I would receive a $gift card for dell.com (i still have not received this)I received the tv today but I found out that there were actually televisions and they charged my credit card two times for $each television I called dell and they stated that it was an error on their part and that it was a system generated duplicate orderThey requested I send the television back to them by taking it to my nearest ups storeI told them that it is inches and would not fit in my carI asked them to reimburse me to rent a truck they said they would not pay for thatThey said they could have ups come to my house to pick it up monday to friday 8-I told them I work those hours and would have to be reimbursed for my missed workThey said they would not pay that either [redacted] is the order number I received in my email showing that one television was ordered When I called Dell today to inquire a
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, I bought a brand new Dell Inspiron because I needed a laptop to take to collegeI decided to buy a good laptop in the hopes it would last me a long timeThe motherboard went outThe only thing they will tell me is I can try sending and wait weeks to fixI can't wait weeks to complete online classesI would like a full refund of the laptop and just had to buy something that isn’t Dell because I still don’t have a laptop for college and I really need oneThis is horrible customer service
I ordered a new computer several weeks ago It had a hardware problem right out of the box It only took three days to receive that computer I agreed to an.exchange I am told three weeks to receive an exchange machine That is unacceptableI need a computer for my work and I will either be fired or lose work while waiting I needed the computer when I ordered itVery poor communications and service
In April 2016, I ordered a laptop from Dell onlineI received product and latptop was defectiveI agreed with Dell to fix laptopAfter month, the day I received the laptop it was still defectiveThey agreed send me a brand new laptopmonth later, the laptop is delivered and on the first day it was also defectiveDell agree to refund my money of $900+ A Dell representative called me and told me I would receive my refund in dayI received nothingAfter calling their customer support for my refund and speaking with representatives being told I will get my refund in weeks, or week, I still have not received my anythingAt the end of July a representative told me the refund process will go through and I will receive credit back to my credit card in daysSeptember 1st marks the day mark and I have not received my refundI have been waiting a simple refund back to my card for 3+ months
I purchased a laptop online June 30, 2015, which included a free 32in TV When I received my order confirmation the purchase of the laptop was $and the TV at $with $shipping I called and asked why I was being charged for a free TV, they said they can not provide me with a receipt reflecting the TV is free but assured me that when I got my first statement, it would only show the charges for the laptopI got my first invoice, and it showed a total balance of $ It is pretty clear my balance is reflecting the cost of the TV and the shipping I have been trying to get this resolved since, seven months later and still no resolution Every time I call, I get transferred to times and get nowhere I have had case numbers created because every time I try to communicate online since phone calls seem to be useless, I get assigned a case number Can't call once I get a case number because they told me every time I call someone will be calling you just be patie
Dealing with Dell Computers has been an absolute nightmare and that's putting it lightlyI'm a first time buyer and opened a Dell Preferred account to finance my first big purchase and things went completely downhill after that! Not even hours after opening my Dell Preferred account Dell just decided to charge a Monitor and PC to my account without my consent or knowledgeOnce I received the email these items were being shipped to me I called them immediately to notify them that I did authorize the purchase of these items to my accountI demanded I full refund to my credit account but they refused and said that I would have to wait till the items were shipped to me first and then return them before they would consider the refund! Mind you the charges totaled over dollars to my account! They then also told me even after they are returned it was going to be up to a day wait for it to reflect in my account! Its now been over days and I've yet to receive a refund for som
On May 19th 2015, I ordered a manufacturer-refurbished Dell Inspiron ilaptop from [redacted] The product was under warranty until March On August 15th 2015, I contacted Dell Technical Support concerning a problem that had been occurring for a couple weeks prior; Multiple series of "ghost taps" (a touchscreen malfunction where the touchscreen mistakenly registers the tap of a finger without any physical trigger or contact) were appearing in a straight vertical line on my screen, rendering touchscreen functionality unusable On September 19th, after complications transferring my warranty, I shipped my laptop to a Dell service center for repair The service center replaced the screen and shipped the laptop back to me On January 31st 2016, I contacted Dell Technical Support a second time, the exact same problem having returned about a month and a half prior This time a software fix was applied via remote access of my laptop The problem returned a third time
I had an auto renew with Dell for Microsoft Office from & went through with no problems I received a letter stating that the payment with did not go through Called Dell and they said oh yes that is happening a lot for some reason We will have to cancel your auto renew and then a few days later you will have to purchase again I said ok but needed my Microsoft Office through the Memorial Day weekend They said fine, call us back after the holiday Called them on Tuesday after the holiday and was told the same thing I said ok we can cancel as long as I get the same thing I had before(Microsoft Office which is billed yearly at and includes subscriptions for up to computers and yearly updates I was told that that was no longer available and HAD to choose either yearly for or lifetime subscription for Asked to speak to supervisor and was told there was no other option They would cancel and to not use Microsoft They
Ordered a laptop from Dell Received an email from Dell stating that the order was rejected Discussed with a Dell representative who stated that given that occurrence, to place another order (and I would not be billed twice) I was billed twice Called Dell again who stated that they would issue the refund Received an email days later from them stating they would not issue the refund until days after returning the product Why should I trust them to issue me a refund when they already illegally billed me for laptops? It also took them less than a day to charge my CC for the laptop; yet it takes days to issue a refund? Incredibly shady business practices
On 5th of May I ordered a camera which was listed in stock and would ship in 2-business daysThis was to be a graduation present, but after two weeks the camera had not shippedI called Dell to find out the issue and resolve any concernsThey explained it was back ordered and would be shipped soon, approx one week was the timeline givenDuring this time I received a call that order was on track, but two weeks later I received another notification that delivery date would be June 19, over one month from original order dateI called to try and find a replacement for the camera, but the only one available with similar and less features was more expensiveI was willing to pay a little more but no discounts or incentives were applied after over a month of waiting and several hours on the phone with, so called, customer careI've been buying Dell for over years and normally do not have a problem, but this was the last straw with this company and I will no longer purchase electronics from Dell
I placed an order on Dell.com on July 21,for a laptop at $ My Dell Purchase ID: [redacted] and Order Number: [redacted] The order was cancelled by Dell in days later by email notification ( will be attached as evidence) I Dell gift card I used to place the order was never refunded back to my original method of payment I called Dell numerous times Every single time, Dell customer service promised that the fund will be returned to me very soon and provide me a request numberIt never happens The latest Service Request Number is [redacted] I am so tired of being run around by Dell and I come to realized that Dell never wants to refund my money
We are incredibly unsatisfied with the service we have received from Dell computersWe purchased two laptop computers in December We have had problems with these computers since we received themUpon opening them first day, they would not charge past 60%We had to spend an hour and a half on the phone with tech support trying to figure out how to fix thatNow a few months later they won’t even recognize the charger Dell providedWe were sent faulty computers to begin with and the process of getting them fixed has been less than satisfactoryWhat good is having the computers under warranty if the warranty does not mean anything? Then in the last few weeks of February both of those computers suddenly stopped recognizing the chargerThey did this on the same day a few hours apartThe chargers were the ones that had come with the computers just months earlierI contacted Dell live chat and we received new adaptersThis did nothingI contacted live chat again and t
I purchased a Dell Inspiron desktop computer from Dell online on 10/21/ I have had nothing but problems with it since I got it I had filed another complaint regarding this a few weeks ago because I had to call Microsoft to help me fix some problems and pay them $ This was after paying for a year hardware and software warranty from Dell Dell finally agreed to take $off the purchase price (which refund I have yet to receive) They also stalled on this for a few weeks so that it would be too late for me to return the computer Since then, I have had nothing but problems with this computer I work on this computer everyday as a medical transcriptionist I have missed so much work because of this that I am about to lose my job My company computer tech has probably spent hours trying to figure out what the problem is because Dell cannot seem to fix it Yesterday, I decided to restore the computer back to factory settings which I did with the help of
I purchased a Dell XPS from [redacted] in March 28, The computer has problems from the beginning, getting worse and worseI called Dell about one Month ago, the technician guided me to run Diagnosis, but only got blank screenHe then said that the hard drive was not goodHe suggested to exchange a new oneI waited for about two weeks to get the exchange computer, but it even couldn't start upI called Dell, a technician guided me to get the Diagnosis run, got blank screen againIt is a dead computer I bought the same computer in Jan2016, it had many problems, Dell techinicians could not fix them, I returnedBecause I just thought that I was unlucky to get a bad one, so I bought one agian in March But the one is bad, and the exchange one is even a dead one, so I lost the confidence on Dell productI asked [redacted] ***, a tech supportor, to get my money backHe passed the case to [redacted] , who is Dell Team manager, on Sept 30thThey set the case number as DELL SU
my laptop had several problems which were covered under warrantyone of the major issues was my touch screen they replaced it, all the other issues they haven't fixed and delayed alot in returning it took them more than a month to return the laptop from their warehousewhen I have received the laptop, it still has battery issues and sound became much worst than it used to be, so I called them again and was really frustrated they had a technician sent to my house who fixed only my speaker it had a minor issue stating that there was a metal piece stuck in it which might have happened in the warehousenow I have issues with the laptop, it turns off by itselfBattery doesn't last longerI asked them for a new laptop and I informed them that I will return my laptop once I receive the new one, that is because they delayed in returning from their warehouse and I cannot be without a laptop as I am a studentthe customer service was blaming their own warehouse staff who printed my address
On February 8, I contacted dell support because I was told by my internet service provider that I may need to updated the drivers on my computer in order to get my internet functioning properly(the internet issue actually turned out to be an ISP issue and not an issue with drivers) After discussing the issue with Dell support, I was informed that the warranty on my computer had run out, and to obtain any help over the phone I would need to purchase a maintenance contract with dell to help resolve the issue I agreed and paid via credit card for dell support to help fix the driver issue on my computer The service technician then connected remotely to my computer to help resolve the issue After several hours of working remotely on my computer, he told me it needed to be restarted and he would disconnect remotely and he would call me when it should have rebooted The computer was restarted, but never fully rebooted, only showing a black screen After discussing this with
I purchased a Dell Alienware computer from Best buy five months agoThe computer has not worked since I bought itI have been sent in circles going from Best buy to Dell to Alienware but no one can fix it and everyone points the company responsible is someone else
I bought a Dell computer a year and months agoI bought a warranty for years but when I called Dell they state is only one year and do not want to help me if I do not pay them $ Dell computer are scammersThey do not even want to hear my complainI only get transfer to technical support and get people who refused to help me if I do not pay This is my daughter computer and she can use it because Dell refuse to accept my warranty is for years
I have tried since December 7, to get Dell to refund a purchase I never receivedI have tried by phone and email to no availItem was ordered on November 30, It should have been delivered (according to their email) by 12/5-6/ Never received Order# [redacted]
I purchased a Dell Venue end of October Starting having inconsistent charging issues and called customer service/tech support Since February 7, my tablet has been sent to the Dell Repair Center three times, all for the same problemAfter the third attempt to repair I received it back March and soon after it was apparent that the tablet was not fixed as it continues to have inconsistent charging issuesOne day charges, next day does not charge, but depletes the tablet of power I called Tech Support and requested that they replace the tablet, but my request was deniedThey insist that I send my tablet back to the Dell Repair Center again Each time I send my tablet in for repair I am asked to be patient as they promise and guarantee my tablet will be fixed My tablet is still not fixed after three failed attempts
I ordered a Samsung Tv from Dell.com on 11-21-Their website stated I would receive a $gift card for dell.com (i still have not received this)I received the tv today but I found out that there were actually televisions and they charged my credit card two times for $each television I called dell and they stated that it was an error on their part and that it was a system generated duplicate orderThey requested I send the television back to them by taking it to my nearest ups storeI told them that it is inches and would not fit in my carI asked them to reimburse me to rent a truck they said they would not pay for thatThey said they could have ups come to my house to pick it up monday to friday 8-I told them I work those hours and would have to be reimbursed for my missed workThey said they would not pay that either [redacted] is the order number I received in my email showing that one television was ordered When I called Dell today to inquire a
I recently purchased a Dell Inspiron series laptop from Dell, and used it for about monthsAfter half a year of use, I bought a brand new Dell Inspiron because I needed a laptop to take to collegeI decided to buy a good laptop in the hopes it would last me a long timeThe motherboard went outThe only thing they will tell me is I can try sending and wait weeks to fixI can't wait weeks to complete online classesI would like a full refund of the laptop and just had to buy something that isn’t Dell because I still don’t have a laptop for college and I really need oneThis is horrible customer service
I ordered a new computer several weeks ago It had a hardware problem right out of the box It only took three days to receive that computer I agreed to an.exchange I am told three weeks to receive an exchange machine That is unacceptableI need a computer for my work and I will either be fired or lose work while waiting I needed the computer when I ordered itVery poor communications and service
In April 2016, I ordered a laptop from Dell onlineI received product and latptop was defectiveI agreed with Dell to fix laptopAfter month, the day I received the laptop it was still defectiveThey agreed send me a brand new laptopmonth later, the laptop is delivered and on the first day it was also defectiveDell agree to refund my money of $900+ A Dell representative called me and told me I would receive my refund in dayI received nothingAfter calling their customer support for my refund and speaking with representatives being told I will get my refund in weeks, or week, I still have not received my anythingAt the end of July a representative told me the refund process will go through and I will receive credit back to my credit card in daysSeptember 1st marks the day mark and I have not received my refundI have been waiting a simple refund back to my card for 3+ months
I purchased a laptop online June 30, 2015, which included a free 32in TV When I received my order confirmation the purchase of the laptop was $and the TV at $with $shipping I called and asked why I was being charged for a free TV, they said they can not provide me with a receipt reflecting the TV is free but assured me that when I got my first statement, it would only show the charges for the laptopI got my first invoice, and it showed a total balance of $ It is pretty clear my balance is reflecting the cost of the TV and the shipping I have been trying to get this resolved since, seven months later and still no resolution Every time I call, I get transferred to times and get nowhere I have had case numbers created because every time I try to communicate online since phone calls seem to be useless, I get assigned a case number Can't call once I get a case number because they told me every time I call someone will be calling you just be patie
Dealing with Dell Computers has been an absolute nightmare and that's putting it lightlyI'm a first time buyer and opened a Dell Preferred account to finance my first big purchase and things went completely downhill after that! Not even hours after opening my Dell Preferred account Dell just decided to charge a Monitor and PC to my account without my consent or knowledgeOnce I received the email these items were being shipped to me I called them immediately to notify them that I did authorize the purchase of these items to my accountI demanded I full refund to my credit account but they refused and said that I would have to wait till the items were shipped to me first and then return them before they would consider the refund! Mind you the charges totaled over dollars to my account! They then also told me even after they are returned it was going to be up to a day wait for it to reflect in my account! Its now been over days and I've yet to receive a refund for som
On May 19th 2015, I ordered a manufacturer-refurbished Dell Inspiron ilaptop from [redacted] The product was under warranty until March On August 15th 2015, I contacted Dell Technical Support concerning a problem that had been occurring for a couple weeks prior; Multiple series of "ghost taps" (a touchscreen malfunction where the touchscreen mistakenly registers the tap of a finger without any physical trigger or contact) were appearing in a straight vertical line on my screen, rendering touchscreen functionality unusable On September 19th, after complications transferring my warranty, I shipped my laptop to a Dell service center for repair The service center replaced the screen and shipped the laptop back to me On January 31st 2016, I contacted Dell Technical Support a second time, the exact same problem having returned about a month and a half prior This time a software fix was applied via remote access of my laptop The problem returned a third time
I had an auto renew with Dell for Microsoft Office from & went through with no problems I received a letter stating that the payment with did not go through Called Dell and they said oh yes that is happening a lot for some reason We will have to cancel your auto renew and then a few days later you will have to purchase again I said ok but needed my Microsoft Office through the Memorial Day weekend They said fine, call us back after the holiday Called them on Tuesday after the holiday and was told the same thing I said ok we can cancel as long as I get the same thing I had before(Microsoft Office which is billed yearly at and includes subscriptions for up to computers and yearly updates I was told that that was no longer available and HAD to choose either yearly for or lifetime subscription for Asked to speak to supervisor and was told there was no other option They would cancel and to not use Microsoft They
Ordered a laptop from Dell Received an email from Dell stating that the order was rejected Discussed with a Dell representative who stated that given that occurrence, to place another order (and I would not be billed twice) I was billed twice Called Dell again who stated that they would issue the refund Received an email days later from them stating they would not issue the refund until days after returning the product Why should I trust them to issue me a refund when they already illegally billed me for laptops? It also took them less than a day to charge my CC for the laptop; yet it takes days to issue a refund? Incredibly shady business practices
On 5th of May I ordered a camera which was listed in stock and would ship in 2-business daysThis was to be a graduation present, but after two weeks the camera had not shippedI called Dell to find out the issue and resolve any concernsThey explained it was back ordered and would be shipped soon, approx one week was the timeline givenDuring this time I received a call that order was on track, but two weeks later I received another notification that delivery date would be June 19, over one month from original order dateI called to try and find a replacement for the camera, but the only one available with similar and less features was more expensiveI was willing to pay a little more but no discounts or incentives were applied after over a month of waiting and several hours on the phone with, so called, customer careI've been buying Dell for over years and normally do not have a problem, but this was the last straw with this company and I will no longer purchase electronics from Dell
I placed an order on Dell.com on July 21,for a laptop at $ My Dell Purchase ID: [redacted] and Order Number: [redacted] The order was cancelled by Dell in days later by email notification ( will be attached as evidence) I Dell gift card I used to place the order was never refunded back to my original method of payment I called Dell numerous times Every single time, Dell customer service promised that the fund will be returned to me very soon and provide me a request numberIt never happens The latest Service Request Number is [redacted] I am so tired of being run around by Dell and I come to realized that Dell never wants to refund my money
We are incredibly unsatisfied with the service we have received from Dell computersWe purchased two laptop computers in December We have had problems with these computers since we received themUpon opening them first day, they would not charge past 60%We had to spend an hour and a half on the phone with tech support trying to figure out how to fix thatNow a few months later they won’t even recognize the charger Dell providedWe were sent faulty computers to begin with and the process of getting them fixed has been less than satisfactoryWhat good is having the computers under warranty if the warranty does not mean anything? Then in the last few weeks of February both of those computers suddenly stopped recognizing the chargerThey did this on the same day a few hours apartThe chargers were the ones that had come with the computers just months earlierI contacted Dell live chat and we received new adaptersThis did nothingI contacted live chat again and t
I purchased a Dell Inspiron desktop computer from Dell online on 10/21/ I have had nothing but problems with it since I got it I had filed another complaint regarding this a few weeks ago because I had to call Microsoft to help me fix some problems and pay them $ This was after paying for a year hardware and software warranty from Dell Dell finally agreed to take $off the purchase price (which refund I have yet to receive) They also stalled on this for a few weeks so that it would be too late for me to return the computer Since then, I have had nothing but problems with this computer I work on this computer everyday as a medical transcriptionist I have missed so much work because of this that I am about to lose my job My company computer tech has probably spent hours trying to figure out what the problem is because Dell cannot seem to fix it Yesterday, I decided to restore the computer back to factory settings which I did with the help of
I purchased a Dell XPS from [redacted] in March 28, The computer has problems from the beginning, getting worse and worseI called Dell about one Month ago, the technician guided me to run Diagnosis, but only got blank screenHe then said that the hard drive was not goodHe suggested to exchange a new oneI waited for about two weeks to get the exchange computer, but it even couldn't start upI called Dell, a technician guided me to get the Diagnosis run, got blank screen againIt is a dead computer I bought the same computer in Jan2016, it had many problems, Dell techinicians could not fix them, I returnedBecause I just thought that I was unlucky to get a bad one, so I bought one agian in March But the one is bad, and the exchange one is even a dead one, so I lost the confidence on Dell productI asked [redacted] ***, a tech supportor, to get my money backHe passed the case to [redacted] , who is Dell Team manager, on Sept 30thThey set the case number as DELL SU