Purchased a computer CPU from Dell I was delivered without the proper configuration Arranged for return and Returned it immediately and they received it over two weeks ago and have not acknowledged receipt nor credited my account
We have purchased over Dell computers in past years and the last purchase was in December, 2014, and included Dell XPS stationsof these computers (Service tag [redacted] ) has had problems since the very beginningIt was clearly a defective unit, but Dell insisted on replacing various parts of itWe had service calls, including the replacement of the hard drive and the motherboardThe technician tested the computer and claimed that the problem was resolvedThis was in April, We kept this computer as a spare station so it wasn't used since the repairOn February 4th, out IT Consultant tried to upgrade it to a new operating system and informed us that the computer still does not start up and the problem had never been resolvedWe spoke to Dell and got transferred to various departments, and in the end were told that there is nothing that can be done because the warranty on the computer expired about a month and a half ago
Upon returning a computer that we purchased from Dell back in February we have been trying to get a refund ever since Multiple times we have been told a check had been sent It has never been received We have been lied to over and over again by the customer care department We have been on the phone regularly since that time Incident number at Dell is [redacted]
I purchased a Dell computer from [redacted] 11/6/This product was clearly a LEMON from the startIt went through two hard drives and died! Dell replaced it w/another product after unnecessarily torturing me for monthsA new laptop was sent w/a warranty of June which I fought w/them that it was not correct and finally they allege it is now set to Nov This second laptop has PROBLEMS that are not being resolvedThey finally sent a tech to my physical location when I argued w/Dell that they could do this rather than me giving up the computer to send it in for repairThe tech arrived w/parts for the FIRST computer, not the current oneThere is a HUGE communication breakdown within the company, not to mention RUDE treatment of customersEven the tech told me this horrible disregard for the customer is standard treatmentDell told me the warranty does not carry over to the current laptop for tech service on my location, HOWEVER they could send parts for the wrong computer
Hi, Around the earlier part of January 2016, my Dell Inspiron hard drive crashed, and since then it's been a nightmare with Dell Repairing my laptopAfter multiple phone troubleshooting/supportThey had me ship the laptop to their Texas locationWhen the laptop came back, with no operating system, and still not fixed, because of some Service Tag confusion, they dispatched a tech to fix network driver issueI had to travel out town, and upon my return, and lo and behold, the power supply stopped working, and thus, could not power up the laptopI am a work at home tech consultant, and it is fundamentally important to have a functional laptop Below is the email received from Dell indicating that they would send me another functional laptopalthough, another email indicating that they would close the IncidentTheir reason being, that they did not hear back from me, although, when I spoke to the repabout 2-weeks ago, the last I heard was that they would be investigating this
My husband and I spent hours online with an agent putting together our computer packageSince the computer we wanted only came with GB we decided to upgrade and buy the 8GB Memory StickWe were told to just call Technical Support when we were ready to install it and they would go through the steps with usWell, this resulted in multiple problemsOne Memory Stick was cancelled in the middle of the shipment and returned to DellHowever we have no idea whyIt was all fully paid forMy husband called to try and get help and the agent said he would have to order a new oneWhy would we do that when we had paid for the one that never arrived!? The agent said he would transfer him to a different department and while on hold the connection was lostWhich leads my to #Dell's Customer Service is ridiculously absolutely awful!!! Here is a few of our experiences: They day after we placed the order we had to call back to put the rest of the purchase through as our card as a per day charge limitMy husband spent at least minutes on hold waiting for an agent to pick upI called back a few hours later and spent at least hours on hold and on the chat session waiting for an agentIt took days to actually get throughWe were also worried it would be auto cancelled if we didn't get a hold of them by the date they listedWe had that order sitting there and no one even tried to call us make the paymentMost companies want to follow up and close up the dealIt seems they didn't careWe did eventually get through and making the payment was a complete hassle as wellThe time spent on the phone or chat with Dell in the past few weeks is unnecessaryIt's like nobody there knows anything or has any idea how to do anythingWe never have been able to get in touch with Technical Assistance either to help with the one Memory Stick we do have Then a day or two later I received at least phone calls in a hour time span from a number apparently from DellThe person says "Hi this is firstnameI am calling to verify your recent purchase with DellI responded asking why I would need to verify my purchase? To which I was told "we have to call and verify the purchase to make sure it isn't a fraudulent purchase." This confused me even furtherHe kept pressuring me to answer if I had made a recent purchaseI told him that since he was from Dell he should know if I made a purchase or notI got tired of arguing with him and ended up just hanging upAt the point is when the numerous calls from that same number came in over and over againI did answer it at one point and told the agent that I was not going to give them any information and that I was asking for the 2nd time to not call me anymore When I researched the number I sew that it is registered to Dell and I also saw all the complaints listed from others who received similar calls to verify their purchaseAt the end of chat session a survey came up and I left this review: "This is ridiculous! I will NEVER buy from Dell again if I have to constantly receive phone calls trying to talk me into buying an extended warranty or anything elseThis is a great misuse of information and absolutely horrible way to treat your customers! I received at least calls within a hour time span before I finally blocked the numberThere is no reason to call over and over againIf it was so important to get a hold of me there should have been a message left with the reason for your callI answered twice and stated that they needed to STOP calling meI will be adding my complaint to the Revdex.com." We still do not have the 2nd Memory Stick and we are not sure how we will get it because it is so ridiculously hard to get through to a any real person let alone someone that can actually help
I purchased a monitor on November 8th (after a price match) and I have a Dell account which guarantees day free shippingThe original delivery date was November 11thHowever, the delivery has been pushed back three times to November 30thIt seems they are discriminating against customers who price matched and attempting me to force giving up the order Additionally, the price they quote is different from what is on the invoice
This poorly constructed piece of machinery aka the Inspiron (Series) lasted about weeks until it began exibiting defectsThe screen began to flicker to the point I had to bang on it (or the keyboard) many times to get it stabilizedKeys began freezing up; the unit wouldnt start at times; the mouse became difficult to manipulate tooOther issues plagued this burdonsome, cheaply made hunk of crapWe've had or laptops in the last years which have been peices of junk but this Dell receives the dubious distinction of worst in class amongst the mediocrities
My laptop has been repaired multiple times in the past monthsMultiple times in the past I have been told that we just needed one more fix and then if it was not fixed they would just replace itThe last tech that was at my house (after replacing the mother board) said that he had no idea what was wrongAll I want is for my laptop to work and be reliablePutting bandages on the laptop has not worked in the past and I don't believe it will work this time eitherI have reinstalled Windows so many times that I am also forced to contact Microsoft so that I can activate Office Case Number [redacted]
I purchased an Alienware laptop computer in December directly from Dell and received the computer with no confirmation email and the computer quickly had a blue screen and was not functional I contacted Dell immediately trying to get some technical support but no one could pull up my purchase order using the Express Service Code or [redacted] or the service tag # [redacted] No one at technical support or customer service had any record of my purchase and therefore could not help meI spent countless hours on hold and getting transferred from one department to another trying to fix the issue but as they had no record I got no where I decided to dispute it with Capital One who started a dispute with DellDell responded that if I sent the computer back to them I would get a refundTherefore I did this April 11th, I have the email response from Dell stating that they had received the computer and that a refund of $would be expected in business days It has been
On Dec 22, I ordered a $computer from Dell The order included a $rebate Order # [redacted] *** I received the computer Dec 28, On Mar 5, I realized I had not received a rebate, or information regarding how to obtain my rebate I emailed the individual I purchased the computer from ( [redacted] ***) and received no response On Mar 10, 2015, I emailed the individual's supervisor ( [redacted] ***) who responded immediately via phone He reviewed my inquiry and stated that there was nothing he could do to help, nor did he have the authority to process a store credit After several requests to escalate my call to a higher authority, [redacted] transferred my call ***, Employee # [redacted] , reviewed my situation and insisted there was nothing he can to do help nor could anyone else at Dell After multiple requests to escalate my call, he transferred my call [redacted] , Employee # [redacted] , reviewed my situation and insisted there was nothing she could do nor wou
Service Tag [redacted] I purchased a Dell series laptop 7/It immediately had problems staying connecting to the internetAfter many attempts with tech support it was returned I reordered another series laptop received in 8/ This lap top has failed The adapter will not chargeThe adapter has been loose in the port from day oneThe message displayed reads to connect to a proper adapter It connects with A/C power to run very slowly This information has been relayed to a service tech who promised to call me directly and has not I am not sure why this cannot be diagnosed remotely The support assist indicates there is one or more issues I had to pay to have my files removed form the first laptop and reinstalled on the second laptop Tech support has informed my that if it is a port problem I am out of luck This is a laptop for personal useIt is babiedThe lap top is in the exact same condition as when it came out of the box To be left with
I have waiting on a confirmed refund for over monthsEverytime I follow up, I'm given a different excuse and am told I will receive the check in business daysThe latest is: Dear ***, Dell Order Number [redacted] I am afraid to inform you that as per finance team, there is an Issue with the dispatches being processed and check # not getting triggered, IT is working on the sameWe will keep you updated Thank you for choosing DellWish you a great day Sincerely, [redacted] * Case Specialist Dell Customer Care
I recently had to cancel an order with DellThey are telling me I have to provide them with a fax number to my bank in order to complete the refundI have never had to provide a fax number to a bank for any refunds that I have received in the past
Terrible customer service when they cancelled an order recently They emailed me to contact them, I did same day The issue should have ended there Next day I get both a confirmation email and another request for verification within next business day, I was busy that day, but they wound up cancelling the order same day as that email I spent a total of hours trying to get the order reset, but at the end of that time, while they admitted fault, they refused to honor the deal as the window had passed As far as I can tell this qualifies 100% as bait and switch, an illegal practice in the United States As far as I can tell I have no recourse for this behavior besides never doing business with them again
I've purchase a brand new Dell laptop from Micro Center (an Dell authorized dealer) on 05/13/ The laptop should carry a one year manufacture warranty from May The operating system crashed on the laptop and I am seeking help from Dell support under warranty However, my warranty was denied and Dell do not honor the year manufacture warranty Dell support said Micro Center acquired the laptop in June of and the warranty starts to count once the laptop has been shipped However, Micro Center is a authorized dealer for Dell and they are selling this product with Dell's one year manufacture warranty from the date of purchase
I am EXTREMELY disappointed in Dell's services and employeesI've been back and forth with their team via phone and online chat [desperately] trying to get my refund back into my account after starting an RMA request over a month agoI've never felt so helpless and financially violated in all my life I ordered a new Alienware Rfor my grandmother back in February, along with a laptop case and a mouseEverything was going great for the first few weeks and we really loved the laptopHowever, after those first few weeks the lights started to flicker and the USB ports stopped workingFrom this point on I began the RMA process (within the 30-day limit) through Dell and it's been an absolute nightmare! On the day of purchase my grandmother used $from her Dell Credit and I put down $cash myself using a Visa debit card (directly withdrawn from my bank account, cash on hand)The merchandise was returned to Dell and Dell has not refunded my money to this day, over a month
On the 28th of March, I contacted Dell because my computer had an error code and would not openI contacted Dell and the customer Service Technician said that I would need a new Hard DriveI gave her all of the information that she requested and she placed one on orderApproximately hour later I contacted Dell and requested a refund because I was going to buy a completely new computerI spoke with [redacted] in the Customer Care Department and he stated that the refund had been processedHe then gave me a refund processing number (I have tried to included the refund number here, but the Revdex.com System sees this as a Social Security Number and will not process this claim, so I had to remove it) and sent me an email showing that the refund had been submittedTo date I have not received my refund
I purchased a laptop for my wife for Christmas Almost immediately she began having problems with it turning on This issue was random so she didn't pay much attention, thinking that maybe she was pushing the on button correctly But, as time passed the laptop simply would not turn on at all So she called Tech Support The tech was able to get the laptop to work But, a few days later it was doing it again She called in yet again And once again the tech was able to get it to turn on But...again...a few days later it would not turn on When she called Tech Support this time they said to send the laptop in for repair, which she did It was returned to her fairly quickly, but when she went to turn it on it would not turn on She called in again Several techs tried to get it to work Finally they said to send it back to them, which she did It has now been several weeks, and after several attempts to get a resolution she is now being told that someone "spilled" liquid o
I bought a Dell laptop from [redacted] online store and received it on July 30, On September 10, it stopped functioning and would not startIt would get stuck at some loading screen or a black screen, then give a blue windowI called Dell and was told that I have a software problem which is not covered by the limited hardware only problemThey asked me to pay at least something around $130-to provide further support, which I refusedI showed the computer the [redacted] computer repair desk which told me it does not resemble any software problem they knowI spent all that weekend trying to re-install or reset the Windows on itI took the computer to a local repair shop and paid them a diagnosis fee which I think was $They tried re-installing Windows and checking other problems for over a day and then told me they cannot fix it without replacing the motherboard [redacted] told me it was out of the return period, and I had to go through with Dell to get any warranty servi
Purchased a computer CPU from Dell I was delivered without the proper configuration Arranged for return and Returned it immediately and they received it over two weeks ago and have not acknowledged receipt nor credited my account
We have purchased over Dell computers in past years and the last purchase was in December, 2014, and included Dell XPS stationsof these computers (Service tag [redacted] ) has had problems since the very beginningIt was clearly a defective unit, but Dell insisted on replacing various parts of itWe had service calls, including the replacement of the hard drive and the motherboardThe technician tested the computer and claimed that the problem was resolvedThis was in April, We kept this computer as a spare station so it wasn't used since the repairOn February 4th, out IT Consultant tried to upgrade it to a new operating system and informed us that the computer still does not start up and the problem had never been resolvedWe spoke to Dell and got transferred to various departments, and in the end were told that there is nothing that can be done because the warranty on the computer expired about a month and a half ago
Upon returning a computer that we purchased from Dell back in February we have been trying to get a refund ever since Multiple times we have been told a check had been sent It has never been received We have been lied to over and over again by the customer care department We have been on the phone regularly since that time Incident number at Dell is [redacted]
I purchased a Dell computer from [redacted] 11/6/This product was clearly a LEMON from the startIt went through two hard drives and died! Dell replaced it w/another product after unnecessarily torturing me for monthsA new laptop was sent w/a warranty of June which I fought w/them that it was not correct and finally they allege it is now set to Nov This second laptop has PROBLEMS that are not being resolvedThey finally sent a tech to my physical location when I argued w/Dell that they could do this rather than me giving up the computer to send it in for repairThe tech arrived w/parts for the FIRST computer, not the current oneThere is a HUGE communication breakdown within the company, not to mention RUDE treatment of customersEven the tech told me this horrible disregard for the customer is standard treatmentDell told me the warranty does not carry over to the current laptop for tech service on my location, HOWEVER they could send parts for the wrong computer
Hi, Around the earlier part of January 2016, my Dell Inspiron hard drive crashed, and since then it's been a nightmare with Dell Repairing my laptopAfter multiple phone troubleshooting/supportThey had me ship the laptop to their Texas locationWhen the laptop came back, with no operating system, and still not fixed, because of some Service Tag confusion, they dispatched a tech to fix network driver issueI had to travel out town, and upon my return, and lo and behold, the power supply stopped working, and thus, could not power up the laptopI am a work at home tech consultant, and it is fundamentally important to have a functional laptop Below is the email received from Dell indicating that they would send me another functional laptopalthough, another email indicating that they would close the IncidentTheir reason being, that they did not hear back from me, although, when I spoke to the repabout 2-weeks ago, the last I heard was that they would be investigating this
My husband and I spent hours online with an agent putting together our computer packageSince the computer we wanted only came with GB we decided to upgrade and buy the 8GB Memory StickWe were told to just call Technical Support when we were ready to install it and they would go through the steps with usWell, this resulted in multiple problemsOne Memory Stick was cancelled in the middle of the shipment and returned to DellHowever we have no idea whyIt was all fully paid forMy husband called to try and get help and the agent said he would have to order a new oneWhy would we do that when we had paid for the one that never arrived!? The agent said he would transfer him to a different department and while on hold the connection was lostWhich leads my to #Dell's Customer Service is ridiculously absolutely awful!!! Here is a few of our experiences: They day after we placed the order we had to call back to put the rest of the purchase through as our card as a per day charge limitMy husband spent at least minutes on hold waiting for an agent to pick upI called back a few hours later and spent at least hours on hold and on the chat session waiting for an agentIt took days to actually get throughWe were also worried it would be auto cancelled if we didn't get a hold of them by the date they listedWe had that order sitting there and no one even tried to call us make the paymentMost companies want to follow up and close up the dealIt seems they didn't careWe did eventually get through and making the payment was a complete hassle as wellThe time spent on the phone or chat with Dell in the past few weeks is unnecessaryIt's like nobody there knows anything or has any idea how to do anythingWe never have been able to get in touch with Technical Assistance either to help with the one Memory Stick we do have Then a day or two later I received at least phone calls in a hour time span from a number apparently from DellThe person says "Hi this is firstnameI am calling to verify your recent purchase with DellI responded asking why I would need to verify my purchase? To which I was told "we have to call and verify the purchase to make sure it isn't a fraudulent purchase." This confused me even furtherHe kept pressuring me to answer if I had made a recent purchaseI told him that since he was from Dell he should know if I made a purchase or notI got tired of arguing with him and ended up just hanging upAt the point is when the numerous calls from that same number came in over and over againI did answer it at one point and told the agent that I was not going to give them any information and that I was asking for the 2nd time to not call me anymore When I researched the number I sew that it is registered to Dell and I also saw all the complaints listed from others who received similar calls to verify their purchaseAt the end of chat session a survey came up and I left this review: "This is ridiculous! I will NEVER buy from Dell again if I have to constantly receive phone calls trying to talk me into buying an extended warranty or anything elseThis is a great misuse of information and absolutely horrible way to treat your customers! I received at least calls within a hour time span before I finally blocked the numberThere is no reason to call over and over againIf it was so important to get a hold of me there should have been a message left with the reason for your callI answered twice and stated that they needed to STOP calling meI will be adding my complaint to the Revdex.com." We still do not have the 2nd Memory Stick and we are not sure how we will get it because it is so ridiculously hard to get through to a any real person let alone someone that can actually help
I purchased a monitor on November 8th (after a price match) and I have a Dell account which guarantees day free shippingThe original delivery date was November 11thHowever, the delivery has been pushed back three times to November 30thIt seems they are discriminating against customers who price matched and attempting me to force giving up the order Additionally, the price they quote is different from what is on the invoice
This poorly constructed piece of machinery aka the Inspiron (Series) lasted about weeks until it began exibiting defectsThe screen began to flicker to the point I had to bang on it (or the keyboard) many times to get it stabilizedKeys began freezing up; the unit wouldnt start at times; the mouse became difficult to manipulate tooOther issues plagued this burdonsome, cheaply made hunk of crapWe've had or laptops in the last years which have been peices of junk but this Dell receives the dubious distinction of worst in class amongst the mediocrities
My laptop has been repaired multiple times in the past monthsMultiple times in the past I have been told that we just needed one more fix and then if it was not fixed they would just replace itThe last tech that was at my house (after replacing the mother board) said that he had no idea what was wrongAll I want is for my laptop to work and be reliablePutting bandages on the laptop has not worked in the past and I don't believe it will work this time eitherI have reinstalled Windows so many times that I am also forced to contact Microsoft so that I can activate Office Case Number [redacted]
I purchased an Alienware laptop computer in December directly from Dell and received the computer with no confirmation email and the computer quickly had a blue screen and was not functional I contacted Dell immediately trying to get some technical support but no one could pull up my purchase order using the Express Service Code or [redacted] or the service tag # [redacted] No one at technical support or customer service had any record of my purchase and therefore could not help meI spent countless hours on hold and getting transferred from one department to another trying to fix the issue but as they had no record I got no where I decided to dispute it with Capital One who started a dispute with DellDell responded that if I sent the computer back to them I would get a refundTherefore I did this April 11th, I have the email response from Dell stating that they had received the computer and that a refund of $would be expected in business days It has been
On Dec 22, I ordered a $computer from Dell The order included a $rebate Order # [redacted] *** I received the computer Dec 28, On Mar 5, I realized I had not received a rebate, or information regarding how to obtain my rebate I emailed the individual I purchased the computer from ( [redacted] ***) and received no response On Mar 10, 2015, I emailed the individual's supervisor ( [redacted] ***) who responded immediately via phone He reviewed my inquiry and stated that there was nothing he could do to help, nor did he have the authority to process a store credit After several requests to escalate my call to a higher authority, [redacted] transferred my call ***, Employee # [redacted] , reviewed my situation and insisted there was nothing he can to do help nor could anyone else at Dell After multiple requests to escalate my call, he transferred my call [redacted] , Employee # [redacted] , reviewed my situation and insisted there was nothing she could do nor wou
Service Tag [redacted] I purchased a Dell series laptop 7/It immediately had problems staying connecting to the internetAfter many attempts with tech support it was returned I reordered another series laptop received in 8/ This lap top has failed The adapter will not chargeThe adapter has been loose in the port from day oneThe message displayed reads to connect to a proper adapter It connects with A/C power to run very slowly This information has been relayed to a service tech who promised to call me directly and has not I am not sure why this cannot be diagnosed remotely The support assist indicates there is one or more issues I had to pay to have my files removed form the first laptop and reinstalled on the second laptop Tech support has informed my that if it is a port problem I am out of luck This is a laptop for personal useIt is babiedThe lap top is in the exact same condition as when it came out of the box To be left with
I have waiting on a confirmed refund for over monthsEverytime I follow up, I'm given a different excuse and am told I will receive the check in business daysThe latest is: Dear ***, Dell Order Number [redacted] I am afraid to inform you that as per finance team, there is an Issue with the dispatches being processed and check # not getting triggered, IT is working on the sameWe will keep you updated Thank you for choosing DellWish you a great day Sincerely, [redacted] * Case Specialist Dell Customer Care
I recently had to cancel an order with DellThey are telling me I have to provide them with a fax number to my bank in order to complete the refundI have never had to provide a fax number to a bank for any refunds that I have received in the past
Terrible customer service when they cancelled an order recently They emailed me to contact them, I did same day The issue should have ended there Next day I get both a confirmation email and another request for verification within next business day, I was busy that day, but they wound up cancelling the order same day as that email I spent a total of hours trying to get the order reset, but at the end of that time, while they admitted fault, they refused to honor the deal as the window had passed As far as I can tell this qualifies 100% as bait and switch, an illegal practice in the United States As far as I can tell I have no recourse for this behavior besides never doing business with them again
I've purchase a brand new Dell laptop from Micro Center (an Dell authorized dealer) on 05/13/ The laptop should carry a one year manufacture warranty from May The operating system crashed on the laptop and I am seeking help from Dell support under warranty However, my warranty was denied and Dell do not honor the year manufacture warranty Dell support said Micro Center acquired the laptop in June of and the warranty starts to count once the laptop has been shipped However, Micro Center is a authorized dealer for Dell and they are selling this product with Dell's one year manufacture warranty from the date of purchase
I am EXTREMELY disappointed in Dell's services and employeesI've been back and forth with their team via phone and online chat [desperately] trying to get my refund back into my account after starting an RMA request over a month agoI've never felt so helpless and financially violated in all my life I ordered a new Alienware Rfor my grandmother back in February, along with a laptop case and a mouseEverything was going great for the first few weeks and we really loved the laptopHowever, after those first few weeks the lights started to flicker and the USB ports stopped workingFrom this point on I began the RMA process (within the 30-day limit) through Dell and it's been an absolute nightmare! On the day of purchase my grandmother used $from her Dell Credit and I put down $cash myself using a Visa debit card (directly withdrawn from my bank account, cash on hand)The merchandise was returned to Dell and Dell has not refunded my money to this day, over a month
On the 28th of March, I contacted Dell because my computer had an error code and would not openI contacted Dell and the customer Service Technician said that I would need a new Hard DriveI gave her all of the information that she requested and she placed one on orderApproximately hour later I contacted Dell and requested a refund because I was going to buy a completely new computerI spoke with [redacted] in the Customer Care Department and he stated that the refund had been processedHe then gave me a refund processing number (I have tried to included the refund number here, but the Revdex.com System sees this as a Social Security Number and will not process this claim, so I had to remove it) and sent me an email showing that the refund had been submittedTo date I have not received my refund
I purchased a laptop for my wife for Christmas Almost immediately she began having problems with it turning on This issue was random so she didn't pay much attention, thinking that maybe she was pushing the on button correctly But, as time passed the laptop simply would not turn on at all So she called Tech Support The tech was able to get the laptop to work But, a few days later it was doing it again She called in yet again And once again the tech was able to get it to turn on But...again...a few days later it would not turn on When she called Tech Support this time they said to send the laptop in for repair, which she did It was returned to her fairly quickly, but when she went to turn it on it would not turn on She called in again Several techs tried to get it to work Finally they said to send it back to them, which she did It has now been several weeks, and after several attempts to get a resolution she is now being told that someone "spilled" liquid o
I bought a Dell laptop from [redacted] online store and received it on July 30, On September 10, it stopped functioning and would not startIt would get stuck at some loading screen or a black screen, then give a blue windowI called Dell and was told that I have a software problem which is not covered by the limited hardware only problemThey asked me to pay at least something around $130-to provide further support, which I refusedI showed the computer the [redacted] computer repair desk which told me it does not resemble any software problem they knowI spent all that weekend trying to re-install or reset the Windows on itI took the computer to a local repair shop and paid them a diagnosis fee which I think was $They tried re-installing Windows and checking other problems for over a day and then told me they cannot fix it without replacing the motherboard [redacted] told me it was out of the return period, and I had to go through with Dell to get any warranty servi