They are nothing but crooks I ordered a computer online, after receiving it, late of course, I assembled it Did NOT work properlyWould not play movies from an external hard drive It would not even recognize its own brand (dell) monitor and there I could not get any of the specs to change and the scroll bar did not work so I COULD NOT even read what the total screen shot was It has a Panavision border top and sides It would just freeze up and do nothing When online, going to a webpage, all it would say was errorCould not even get to their own website Called and now they want a 15% restocking charge for a computer they sent me that DOES NOT WORK They told me it was a software issue and that is not covered under their warranty I'm sorry, you sent me a POS that does not work for WHATEVER reason and you charged me to return it What a way to make money off the backs of unsuspecting consumers they do tell of the restocking charge but NOT on the buying webpage or even when you submit your payment You have to dig through their website to find it What a bunch of C R O O K S!!!!!!!!!!!!!!!!!
Hi, Around the earlier part of January 2016, my Dell Inspiron hard drive crashed, and since then it's been a nightmare with Dell Repairing my laptopAfter multiple phone troubleshooting/supportThey had me ship the laptop to their Texas locationWhen the laptop came back, with no operating system, and still not fixed, because of some Service Tag confusion, they dispatched a tech to fix network driver issueI had to travel out town, and upon my return, and lo and behold, the power supply stopped working, and thus, could not power up the laptopI am a work at home tech consultant, and it is fundamentally important to have a functional laptop Below is the email received from Dell indicating that they would send me another functional laptopalthough, another email indicating that they would close the IncidentTheir reason being, that they did not hear back from me, although, when I spoke to the repabout 2-weeks ago, the last I heard was that they would be investigating this
I had bought a Dell laptop and a warranty that came with it my adaptor stopped working right away and a had an issue with screen To prevent me from having my warranty prcured to remedy my problems with their failed systems, Dell's customer service agents, would answer and then say the agents I need to speak to are in a meeting, or put me on hold, hang up on me, anything to drop me from the line and they did this, continue to do this to this day, it has been over a year of doing this to me and I have yet to get through to themthey are criminal and this is their practice to stonewall their clients from receiving their benefits, warranties, and support we deserve and even pay for ?!?!
I bought a laptop from Dell online The computer they sent did not work - it constantly crashed or froze Dell tech support and a Dell technician could not fix the problem I called Dell to return the defective computer and they offered to instead replace the defective computer I agreed Dell shipped the replacement computer by FedEx but FedEx failed to deliver it FedEx admits that the computer was not delivered and is investigating whether it was lost or stolen Fedex is willing to reimburse Dell for the lost computer Despite repeated requests, Dell has refused to send me another replacement until I file a theft report with the local police My local police department does not permit me to file a theft report unless I know the property was stolenSince I don't know if the property was lost or stolen, I cannot file a theft report
My laptop service# 2BM**Hpurchased in May is Still broken, I ordered a TV, but cancelled the order minutes later back in Novand I"m still being charged for that purchase I ordered an Alienware system DR5**Mon Black Friday but what I got was not what I ordered No one will help with a replacement because the sale is over I ordered a TV on Black Friday as well and now the picture is going black but I hear audio I've called in several times to speak to a supervisor and all I get is transferred around I had an agent tell me don't work the return policy after 10/31/is days and not When I called back to verify no one knew what I was talking about I get transferred from customer care to tech support to Alienware support and I have no resolution I am filing a Revdex.com complaint because no one will give me a solution Front line agents can't help and neither can their supervisors Now I"m sitting here with a broken laptop w/ sound issues, a
I purchased an Alienware laptop computer in December directly from Dell and received the computer with no confirmation email and the computer quickly had a blue screen and was not functional I contacted Dell immediately trying to get some technical support but no one could pull up my purchase order using the Express Service Code or [redacted] or the service tag # [redacted] No one at technical support or customer service had any record of my purchase and therefore could not help meI spent countless hours on hold and getting transferred from one department to another trying to fix the issue but as they had no record I got no where I decided to dispute it with Capital One who started a dispute with DellDell responded that if I sent the computer back to them I would get a refundTherefore I did this April 11th, I have the email response from Dell stating that they had received the computer and that a refund of $would be expected in business days It has been
Dell UltraSharp Dual Monitor Bundle - U2412M with MDS was advertised on the Dell website for $(with tax and free shipping)I purchased this item and recieved a confirmation for my order (purchase Id [redacted] )The pricing was not honored and instead my order was cancelledI recieved an emailing first saying my order was cancelled in error, to call to replace the order and the another E-mail stating it was cancelled due to an online pricing errorI called and they said it was advertised for the price I purchased it for however they cannot give it to me for that price
This poorly constructed piece of machinery aka the Inspiron (Series) lasted about weeks until it began exibiting defectsThe screen began to flicker to the point I had to bang on it (or the keyboard) many times to get it stabilizedKeys began freezing up; the unit wouldnt start at times; the mouse became difficult to manipulate tooOther issues plagued this burdonsome, cheaply made hunk of crapWe've had or laptops in the last years which have been peices of junk but this Dell receives the dubious distinction of worst in class amongst the mediocrities
We have purchased over Dell computers in past years and the last purchase was in December, 2014, and included Dell XPS stationsof these computers (Service tag [redacted] ) has had problems since the very beginningIt was clearly a defective unit, but Dell insisted on replacing various parts of itWe had service calls, including the replacement of the hard drive and the motherboardThe technician tested the computer and claimed that the problem was resolvedThis was in April, We kept this computer as a spare station so it wasn't used since the repairOn February 4th, out IT Consultant tried to upgrade it to a new operating system and informed us that the computer still does not start up and the problem had never been resolvedWe spoke to Dell and got transferred to various departments, and in the end were told that there is nothing that can be done because the warranty on the computer expired about a month and a half ago
My laptop has been repaired multiple times in the past monthsMultiple times in the past I have been told that we just needed one more fix and then if it was not fixed they would just replace itThe last tech that was at my house (after replacing the mother board) said that he had no idea what was wrongAll I want is for my laptop to work and be reliablePutting bandages on the laptop has not worked in the past and I don't believe it will work this time eitherI have reinstalled Windows so many times that I am also forced to contact Microsoft so that I can activate Office Case Number [redacted]
I purchased a computer from Dell in December and immediately began having issues with it It would freeze, give me blue screens with different errors and then restart At first I tried dealing with it, however it dd not get any better I called in March to try to get it resolved They had me run through some online tests which came back negative They told me I needed to reinstall windows and guided me to a website to download windows After re-installation, the problem still continued In April I called again, requesting an exchange I don't expect a refund, but after only months and with constant problems, I don't think an exchange is out of the question, especially since I have bought computers from them over the past years During the callI spoke to different people The first basically just passed me on The 3rd one told me that I had no software warranty and would have to pay them for service to repair the brand new computer they just sold me When I compl
I have waiting on a confirmed refund for over monthsEverytime I follow up, I'm given a different excuse and am told I will receive the check in business daysThe latest is: Dear ***, Dell Order Number [redacted] I am afraid to inform you that as per finance team, there is an Issue with the dispatches being processed and check # not getting triggered, IT is working on the sameWe will keep you updated Thank you for choosing DellWish you a great day Sincerely, [redacted] * Case Specialist Dell Customer Care
Purchased an Inspiron tablet from Dell in September of The machine could not be woken after going to sleep In April 2016, I registered a complaint with Dell After a day on the phone, they were unable to fix the problem and blamed it on software I was disgusted and let the issue go until August During this time, the keyboard started sticking and the speakers became scratchy I resurrected my claim and after another day on the phone, Dell agreed to accept the machine for repair One of the procedures they had me try was to revert to factory settings This erased Windows and reverted to Windows I sent the computer in for repair and Dell fixed the keyboard problem and replaced the speakers The original problem of not being able to wake the computer still exists and they installed Windows instead of Windows I explained this to the service people and they said that Windows was the original software and I would have to install Window myself (I had g
Being a severely [redacted] , I am obviously very patriotic Therefore, when my current laptop computer started giving me lots of problems, I decided I needed a new, reliable laptop so I decided to purchase a laptop from an American company, Dell I ordered my new laptop online on APR I made the purchase very quickly because I knew I would likely have another [redacted] coming up (I didn't know the date at the time) and with my current computer randomly crashing, I knew I needed the new computer as soon as possible and definitely before my [redacted] because I had a lot of important things to do online during my recovery Also, the Dell laptop I ordered literally weighs 1/of what my current laptop weighs and therefore will be easier for me to use in my [redacted] and will put less pressure on my thighs and hence, less pressure on my hamstring which is likely where my incision from my [redacted] will be Also, my current computer gets very hot on the bottom and reviews
Service Tag [redacted] I purchased a Dell series laptop 7/It immediately had problems staying connecting to the internetAfter many attempts with tech support it was returned I reordered another series laptop received in 8/ This lap top has failed The adapter will not chargeThe adapter has been loose in the port from day oneThe message displayed reads to connect to a proper adapter It connects with A/C power to run very slowly This information has been relayed to a service tech who promised to call me directly and has not I am not sure why this cannot be diagnosed remotely The support assist indicates there is one or more issues I had to pay to have my files removed form the first laptop and reinstalled on the second laptop Tech support has informed my that if it is a port problem I am out of luck This is a laptop for personal useIt is babiedThe lap top is in the exact same condition as when it came out of the box To be left with
I am EXTREMELY disappointed in Dell's services and employeesI've been back and forth with their team via phone and online chat [desperately] trying to get my refund back into my account after starting an RMA request over a month agoI've never felt so helpless and financially violated in all my life I ordered a new Alienware Rfor my grandmother back in February, along with a laptop case and a mouseEverything was going great for the first few weeks and we really loved the laptopHowever, after those first few weeks the lights started to flicker and the USB ports stopped workingFrom this point on I began the RMA process (within the 30-day limit) through Dell and it's been an absolute nightmare! On the day of purchase my grandmother used $from her Dell Credit and I put down $cash myself using a Visa debit card (directly withdrawn from my bank account, cash on hand)The merchandise was returned to Dell and Dell has not refunded my money to this day, over a month
I ordered a laptop from them in March, I had changed the delivery address to a pick up location as I knew we would not be home on that dayThey confirmed everything was changed, however on the day of delivery they delivered this to the old addressSince I was not home they returned it to their shipping location in [redacted] I could not make it to another address for pickup so I requested for this to be returnedAll of this was confirmed with both [redacted] & DellSince then I have had to make multiple follow ups in regards to my refundEvery conversation involved them saying the refund would be processed in 3-business daysLast week I spoke with someone and they informed me that my order hadn't been processed as there was an issue with tracing the itemThey have lied on mulitple occasions and recently today they said they never confirmed a refund
I purchased a laptop for my wife for Christmas Almost immediately she began having problems with it turning on This issue was random so she didn't pay much attention, thinking that maybe she was pushing the on button correctly But, as time passed the laptop simply would not turn on at all So she called Tech Support The tech was able to get the laptop to work But, a few days later it was doing it again She called in yet again And once again the tech was able to get it to turn on But...again...a few days later it would not turn on When she called Tech Support this time they said to send the laptop in for repair, which she did It was returned to her fairly quickly, but when she went to turn it on it would not turn on She called in again Several techs tried to get it to work Finally they said to send it back to them, which she did It has now been several weeks, and after several attempts to get a resolution she is now being told that someone "spilled" liquid o
Hello, I have purchased a Dell laptop (service tag [redacted] ) which started making problems immediatelyInitially I had problems of Windows, playstore, then keyboard, mouse then motherboard (replaced three times), speaker, fan etc All above parts have been replaced several times and still problem not solvedSince last three months (days) Dell is providing commitment of replacement and refund Now I am fed up, and want refund
Dell sent me a defective laptop which Technical Support was unable to fixAfter the replacement unit Dell sent also failed to function properly, I sent both laptops back to the company via the shipping labels provided by DellI was told my refund would be processed and credited to back to me within 15-daysIt has been over two months and no refund/creditContacted Customer Support regarding this matter three times, and no one has contacted me, and Dell still has not refunded my money
They are nothing but crooks I ordered a computer online, after receiving it, late of course, I assembled it Did NOT work properlyWould not play movies from an external hard drive It would not even recognize its own brand (dell) monitor and there I could not get any of the specs to change and the scroll bar did not work so I COULD NOT even read what the total screen shot was It has a Panavision border top and sides It would just freeze up and do nothing When online, going to a webpage, all it would say was errorCould not even get to their own website Called and now they want a 15% restocking charge for a computer they sent me that DOES NOT WORK They told me it was a software issue and that is not covered under their warranty I'm sorry, you sent me a POS that does not work for WHATEVER reason and you charged me to return it What a way to make money off the backs of unsuspecting consumers they do tell of the restocking charge but NOT on the buying webpage or even when you submit your payment You have to dig through their website to find it What a bunch of C R O O K S!!!!!!!!!!!!!!!!!
Hi, Around the earlier part of January 2016, my Dell Inspiron hard drive crashed, and since then it's been a nightmare with Dell Repairing my laptopAfter multiple phone troubleshooting/supportThey had me ship the laptop to their Texas locationWhen the laptop came back, with no operating system, and still not fixed, because of some Service Tag confusion, they dispatched a tech to fix network driver issueI had to travel out town, and upon my return, and lo and behold, the power supply stopped working, and thus, could not power up the laptopI am a work at home tech consultant, and it is fundamentally important to have a functional laptop Below is the email received from Dell indicating that they would send me another functional laptopalthough, another email indicating that they would close the IncidentTheir reason being, that they did not hear back from me, although, when I spoke to the repabout 2-weeks ago, the last I heard was that they would be investigating this
I had bought a Dell laptop and a warranty that came with it my adaptor stopped working right away and a had an issue with screen To prevent me from having my warranty prcured to remedy my problems with their failed systems, Dell's customer service agents, would answer and then say the agents I need to speak to are in a meeting, or put me on hold, hang up on me, anything to drop me from the line and they did this, continue to do this to this day, it has been over a year of doing this to me and I have yet to get through to themthey are criminal and this is their practice to stonewall their clients from receiving their benefits, warranties, and support we deserve and even pay for ?!?!
I bought a laptop from Dell online The computer they sent did not work - it constantly crashed or froze Dell tech support and a Dell technician could not fix the problem I called Dell to return the defective computer and they offered to instead replace the defective computer I agreed Dell shipped the replacement computer by FedEx but FedEx failed to deliver it FedEx admits that the computer was not delivered and is investigating whether it was lost or stolen Fedex is willing to reimburse Dell for the lost computer Despite repeated requests, Dell has refused to send me another replacement until I file a theft report with the local police My local police department does not permit me to file a theft report unless I know the property was stolenSince I don't know if the property was lost or stolen, I cannot file a theft report
My laptop service# 2BM**Hpurchased in May is Still broken, I ordered a TV, but cancelled the order minutes later back in Novand I"m still being charged for that purchase I ordered an Alienware system DR5**Mon Black Friday but what I got was not what I ordered No one will help with a replacement because the sale is over I ordered a TV on Black Friday as well and now the picture is going black but I hear audio I've called in several times to speak to a supervisor and all I get is transferred around I had an agent tell me don't work the return policy after 10/31/is days and not When I called back to verify no one knew what I was talking about I get transferred from customer care to tech support to Alienware support and I have no resolution I am filing a Revdex.com complaint because no one will give me a solution Front line agents can't help and neither can their supervisors Now I"m sitting here with a broken laptop w/ sound issues, a
I purchased an Alienware laptop computer in December directly from Dell and received the computer with no confirmation email and the computer quickly had a blue screen and was not functional I contacted Dell immediately trying to get some technical support but no one could pull up my purchase order using the Express Service Code or [redacted] or the service tag # [redacted] No one at technical support or customer service had any record of my purchase and therefore could not help meI spent countless hours on hold and getting transferred from one department to another trying to fix the issue but as they had no record I got no where I decided to dispute it with Capital One who started a dispute with DellDell responded that if I sent the computer back to them I would get a refundTherefore I did this April 11th, I have the email response from Dell stating that they had received the computer and that a refund of $would be expected in business days It has been
Dell UltraSharp Dual Monitor Bundle - U2412M with MDS was advertised on the Dell website for $(with tax and free shipping)I purchased this item and recieved a confirmation for my order (purchase Id [redacted] )The pricing was not honored and instead my order was cancelledI recieved an emailing first saying my order was cancelled in error, to call to replace the order and the another E-mail stating it was cancelled due to an online pricing errorI called and they said it was advertised for the price I purchased it for however they cannot give it to me for that price
This poorly constructed piece of machinery aka the Inspiron (Series) lasted about weeks until it began exibiting defectsThe screen began to flicker to the point I had to bang on it (or the keyboard) many times to get it stabilizedKeys began freezing up; the unit wouldnt start at times; the mouse became difficult to manipulate tooOther issues plagued this burdonsome, cheaply made hunk of crapWe've had or laptops in the last years which have been peices of junk but this Dell receives the dubious distinction of worst in class amongst the mediocrities
We have purchased over Dell computers in past years and the last purchase was in December, 2014, and included Dell XPS stationsof these computers (Service tag [redacted] ) has had problems since the very beginningIt was clearly a defective unit, but Dell insisted on replacing various parts of itWe had service calls, including the replacement of the hard drive and the motherboardThe technician tested the computer and claimed that the problem was resolvedThis was in April, We kept this computer as a spare station so it wasn't used since the repairOn February 4th, out IT Consultant tried to upgrade it to a new operating system and informed us that the computer still does not start up and the problem had never been resolvedWe spoke to Dell and got transferred to various departments, and in the end were told that there is nothing that can be done because the warranty on the computer expired about a month and a half ago
My laptop has been repaired multiple times in the past monthsMultiple times in the past I have been told that we just needed one more fix and then if it was not fixed they would just replace itThe last tech that was at my house (after replacing the mother board) said that he had no idea what was wrongAll I want is for my laptop to work and be reliablePutting bandages on the laptop has not worked in the past and I don't believe it will work this time eitherI have reinstalled Windows so many times that I am also forced to contact Microsoft so that I can activate Office Case Number [redacted]
I purchased a computer from Dell in December and immediately began having issues with it It would freeze, give me blue screens with different errors and then restart At first I tried dealing with it, however it dd not get any better I called in March to try to get it resolved They had me run through some online tests which came back negative They told me I needed to reinstall windows and guided me to a website to download windows After re-installation, the problem still continued In April I called again, requesting an exchange I don't expect a refund, but after only months and with constant problems, I don't think an exchange is out of the question, especially since I have bought computers from them over the past years During the callI spoke to different people The first basically just passed me on The 3rd one told me that I had no software warranty and would have to pay them for service to repair the brand new computer they just sold me When I compl
I have waiting on a confirmed refund for over monthsEverytime I follow up, I'm given a different excuse and am told I will receive the check in business daysThe latest is: Dear ***, Dell Order Number [redacted] I am afraid to inform you that as per finance team, there is an Issue with the dispatches being processed and check # not getting triggered, IT is working on the sameWe will keep you updated Thank you for choosing DellWish you a great day Sincerely, [redacted] * Case Specialist Dell Customer Care
Purchased an Inspiron tablet from Dell in September of The machine could not be woken after going to sleep In April 2016, I registered a complaint with Dell After a day on the phone, they were unable to fix the problem and blamed it on software I was disgusted and let the issue go until August During this time, the keyboard started sticking and the speakers became scratchy I resurrected my claim and after another day on the phone, Dell agreed to accept the machine for repair One of the procedures they had me try was to revert to factory settings This erased Windows and reverted to Windows I sent the computer in for repair and Dell fixed the keyboard problem and replaced the speakers The original problem of not being able to wake the computer still exists and they installed Windows instead of Windows I explained this to the service people and they said that Windows was the original software and I would have to install Window myself (I had g
Being a severely [redacted] , I am obviously very patriotic Therefore, when my current laptop computer started giving me lots of problems, I decided I needed a new, reliable laptop so I decided to purchase a laptop from an American company, Dell I ordered my new laptop online on APR I made the purchase very quickly because I knew I would likely have another [redacted] coming up (I didn't know the date at the time) and with my current computer randomly crashing, I knew I needed the new computer as soon as possible and definitely before my [redacted] because I had a lot of important things to do online during my recovery Also, the Dell laptop I ordered literally weighs 1/of what my current laptop weighs and therefore will be easier for me to use in my [redacted] and will put less pressure on my thighs and hence, less pressure on my hamstring which is likely where my incision from my [redacted] will be Also, my current computer gets very hot on the bottom and reviews
Service Tag [redacted] I purchased a Dell series laptop 7/It immediately had problems staying connecting to the internetAfter many attempts with tech support it was returned I reordered another series laptop received in 8/ This lap top has failed The adapter will not chargeThe adapter has been loose in the port from day oneThe message displayed reads to connect to a proper adapter It connects with A/C power to run very slowly This information has been relayed to a service tech who promised to call me directly and has not I am not sure why this cannot be diagnosed remotely The support assist indicates there is one or more issues I had to pay to have my files removed form the first laptop and reinstalled on the second laptop Tech support has informed my that if it is a port problem I am out of luck This is a laptop for personal useIt is babiedThe lap top is in the exact same condition as when it came out of the box To be left with
I am EXTREMELY disappointed in Dell's services and employeesI've been back and forth with their team via phone and online chat [desperately] trying to get my refund back into my account after starting an RMA request over a month agoI've never felt so helpless and financially violated in all my life I ordered a new Alienware Rfor my grandmother back in February, along with a laptop case and a mouseEverything was going great for the first few weeks and we really loved the laptopHowever, after those first few weeks the lights started to flicker and the USB ports stopped workingFrom this point on I began the RMA process (within the 30-day limit) through Dell and it's been an absolute nightmare! On the day of purchase my grandmother used $from her Dell Credit and I put down $cash myself using a Visa debit card (directly withdrawn from my bank account, cash on hand)The merchandise was returned to Dell and Dell has not refunded my money to this day, over a month
I ordered a laptop from them in March, I had changed the delivery address to a pick up location as I knew we would not be home on that dayThey confirmed everything was changed, however on the day of delivery they delivered this to the old addressSince I was not home they returned it to their shipping location in [redacted] I could not make it to another address for pickup so I requested for this to be returnedAll of this was confirmed with both [redacted] & DellSince then I have had to make multiple follow ups in regards to my refundEvery conversation involved them saying the refund would be processed in 3-business daysLast week I spoke with someone and they informed me that my order hadn't been processed as there was an issue with tracing the itemThey have lied on mulitple occasions and recently today they said they never confirmed a refund
I purchased a laptop for my wife for Christmas Almost immediately she began having problems with it turning on This issue was random so she didn't pay much attention, thinking that maybe she was pushing the on button correctly But, as time passed the laptop simply would not turn on at all So she called Tech Support The tech was able to get the laptop to work But, a few days later it was doing it again She called in yet again And once again the tech was able to get it to turn on But...again...a few days later it would not turn on When she called Tech Support this time they said to send the laptop in for repair, which she did It was returned to her fairly quickly, but when she went to turn it on it would not turn on She called in again Several techs tried to get it to work Finally they said to send it back to them, which she did It has now been several weeks, and after several attempts to get a resolution she is now being told that someone "spilled" liquid o
Hello, I have purchased a Dell laptop (service tag [redacted] ) which started making problems immediatelyInitially I had problems of Windows, playstore, then keyboard, mouse then motherboard (replaced three times), speaker, fan etc All above parts have been replaced several times and still problem not solvedSince last three months (days) Dell is providing commitment of replacement and refund Now I am fed up, and want refund
Dell sent me a defective laptop which Technical Support was unable to fixAfter the replacement unit Dell sent also failed to function properly, I sent both laptops back to the company via the shipping labels provided by DellI was told my refund would be processed and credited to back to me within 15-daysIt has been over two months and no refund/creditContacted Customer Support regarding this matter three times, and no one has contacted me, and Dell still has not refunded my money