I purchased a Dell Inspiron laptop for $after taxes from [redacted] on November 6, for my year old son for Christmas In addition to the laptop, I purchased an additional SquareTrade 3-Year Service Contract for $ Sometime on or around March 30, 2016, the computer began having problems I contacted Dell who walked me through a series of steps to try to remedy the situation, the conclusion to that issue was resolved with Dell mailing me a new hard drive to install by myself I asked for instructions on how to install the hard drive and they sent those to me via PDF online When the hard drive arrived, I installed the hardware into the system per the instructions I had to contact Dell again because I had to manually install the operating system as well They walked me through the process Sometime on or around May 20, 2016, I opened the laptop and began checking my facebook and about minutes later, a puff of smoke expelled from the laptop, the screen
I purchased a Dell XPS from [redacted] in March 28, The computer has problems from the beginning, getting worse and worseI called Dell about one Month ago, the technician guided me to run Diagnosis, but only got blank screenHe then said that the hard drive was not goodHe suggested to exchange a new oneI waited for about two weeks to get the exchange computer, but it even couldn't start upI called Dell, a technician guided me to get the Diagnosis run, got blank screen againIt is a dead computer I bought the same computer in Jan2016, it had many problems, Dell techinicians could not fix them, I returnedBecause I just thought that I was unlucky to get a bad one, so I bought one agian in March But the one is bad, and the exchange one is even a dead one, so I lost the confidence on Dell productI asked [redacted] ***, a tech supportor, to get my money backHe passed the case to [redacted] , who is Dell Team manager, on Sept 30thThey set the case number as DELL SU
my laptop had several problems which were covered under warrantyone of the major issues was my touch screen they replaced it, all the other issues they haven't fixed and delayed alot in returning it took them more than a month to return the laptop from their warehousewhen I have received the laptop, it still has battery issues and sound became much worst than it used to be, so I called them again and was really frustrated they had a technician sent to my house who fixed only my speaker it had a minor issue stating that there was a metal piece stuck in it which might have happened in the warehousenow I have issues with the laptop, it turns off by itselfBattery doesn't last longerI asked them for a new laptop and I informed them that I will return my laptop once I receive the new one, that is because they delayed in returning from their warehouse and I cannot be without a laptop as I am a studentthe customer service was blaming their own warehouse staff who printed my address
I ordered a 24" Vizio Flat Screen TV from Dell on Weds 4/5/expedited shipping to my home Delivery was expected on Friday, 4/7/This is an apartment complex and after I arrived home from work I checked with the Leasing office to see if I had a delivery and found they did not have a delivery for meWhen I arrived at my apartment door there was no delivery notifications or items left I checked the tracking info on my phone which indicated it was still out for delivery so I waited all evening for it to arrive I tried on Saturday to contact Dell Customer Service to find they do not work on weekends so had to wait until today to contact someone about the missing itemI reached out to the carrier Fed Ex who said the item was left at my door at 11:without requiring a signature so apparently it was stolenOn contacting Dell today, to have a replacement sent asking them to require a signature They tell me they cannot do that but that the carrier is to make attempts to de
They are nothing but crooks I ordered a computer online, after receiving it, late of course, I assembled it Did NOT work properlyWould not play movies from an external hard drive It would not even recognize its own brand (dell) monitor and there I could not get any of the specs to change and the scroll bar did not work so I COULD NOT even read what the total screen shot was It has a Panavision border top and sides It would just freeze up and do nothing When online, going to a webpage, all it would say was errorCould not even get to their own website Called and now they want a 15% restocking charge for a computer they sent me that DOES NOT WORK They told me it was a software issue and that is not covered under their warranty I'm sorry, you sent me a POS that does not work for WHATEVER reason and you charged me to return it What a way to make money off the backs of unsuspecting consumers they do tell of the restocking charge but NOT on the buying webpage or even when you submit your payment You have to dig through their website to find it What a bunch of C R O O K S!!!!!!!!!!!!!!!!!
I purchased a Dell Inspiron series from Dell.com on November The new laptop started freezing up, wouldn't recognize the power cord, and had a loud popping noise with the internal speaker I contacted Dell Tech Support online (and through dell emails) on Jan 11, After two re-installs of the operating system at Tech Supports request the laptop still was not fixed Tech support then required me to send the computer to the Dell Repair Depot When I received the computer back, it still was not fixed and had all the same problems Then Tech Support sent an On-Site technician (to my residence in Florida where I am currently at) to have them fix the problems The only thing the Tech Support technician could do was to order a new power cord and tell Dell that he could not repair it After speaking with Tech Support by emails, Tech Support said they would send me a replacement computer to which I requested that a new computer (no refurbished one) was sent On April
I bought a laptop from Dell online The computer they sent did not work - it constantly crashed or froze Dell tech support and a Dell technician could not fix the problem I called Dell to return the defective computer and they offered to instead replace the defective computer I agreed Dell shipped the replacement computer by FedEx but FedEx failed to deliver it FedEx admits that the computer was not delivered and is investigating whether it was lost or stolen Fedex is willing to reimburse Dell for the lost computer Despite repeated requests, Dell has refused to send me another replacement until I file a theft report with the local police My local police department does not permit me to file a theft report unless I know the property was stolenSince I don't know if the property was lost or stolen, I cannot file a theft report
I had bought a Dell laptop and a warranty that came with it my adaptor stopped working right away and a had an issue with screen To prevent me from having my warranty prcured to remedy my problems with their failed systems, Dell's customer service agents, would answer and then say the agents I need to speak to are in a meeting, or put me on hold, hang up on me, anything to drop me from the line and they did this, continue to do this to this day, it has been over a year of doing this to me and I have yet to get through to themthey are criminal and this is their practice to stonewall their clients from receiving their benefits, warranties, and support we deserve and even pay for ?!?!
I purchased a brand new alienware rfrom dell about months ago within months of purchase the motherboard had to be replace times leaving me with a system that has not worked for about weeks in total On October 31st the mother board fried again, this is now the 4th time and I have now not had use of the machine from about weeks in total Dells customer service has been very poor as it is now November 16th with no resolution The system is under warranty and I have no working system I have lost much time and money on this machine and this is very unacceptable
I purchased the dell laptop few months ago Had issue in feb where they said hardware failed and I had to ship it a brand new laptop within couple of months failing and having to wait for it to be fixed only to experience problems again Continuous issues where it would stop , slow down and getting fixed automatically and this time now June again as it stopped working I had to call the dell customer service explaining the problem ,,,first the first agent told she talked to the manager and that a refund will be issued for which she said she would transfer me to right depot ,,she transferred me to a department which said they don't deal with that and another agent told since it's not purchased online refund can't be done , and transferred me to technical support ,,the agent wasn't helpful so I requested to speak to a manager ,,,for which he said he would place me on hold and after sometime same agent with his unique accent I could recognize said he is the manager when I told
Dell UltraSharp Dual Monitor Bundle - U2412M with MDS was advertised on the Dell website for $(with tax and free shipping)I purchased this item and recieved a confirmation for my order (purchase Id [redacted] )The pricing was not honored and instead my order was cancelledI recieved an emailing first saying my order was cancelled in error, to call to replace the order and the another E-mail stating it was cancelled due to an online pricing errorI called and they said it was advertised for the price I purchased it for however they cannot give it to me for that price
I have repeatedly submitted requests to have my name and address removed from their USPS mailing advertisements Despite having entered my address multiple ways, their unsubscribe website is unable to properly handle my home address They have no problems sending me mail but can't recognize my address to remove me from their mailing list I value my privacy and never gave them permission to mail me anything to my home address The unsubscribe website is: [redacted] You can even try to enter my address into and watch as it rejects and doesn't recognize my address I receive weekly advertisements from them, anywhere from small pamphlets to large catalogs I've been trying to unsubscribe for almost months now
Is it a bad computer when the hard drive and the disk both run at 100% capacity with no programs running, that the computer is so slow I can type faster than it processes by whole paragraphs, and the battery won't charge at allAnd by the way the computer is less than months old, but DELL Computers says it's not their problemCase in point, don't buy anything from DellThey have horrible customer service and refuse to work with their customersI have been hung up on, talked rudely too, told I can only do anything as long as the complaint is within days of purchase, when I did call them within the first week and a half, and they refused to help me then as wellDell is a horrible company and I urge everyone not to buy anything from them
I purchased a laptop (Dell 5548) and the top right hinge had broken from useI contacted Dell by phone and they stated I would have to pay additional cost to get it repairedAfter further research I found that this is a regular issue with this certain computer affecting a large number of peopleIt was also made known that dell support knew of this common issue but insisted it was not their problem and customers affected would have to pay for their engineering errorI dont believe that a company when made aware of a defect of their product should be allowed to continue to sell it and not offer a recall or free repair
I purchased a brand new $1,Dell Ggaming laptopThis is supposed to be their top of the line gaming laptop, and I wanted to get it for my wife to use with her photography business and, obviously, gamingWell after days the plastic finish on the power button breaksNo big deal, I contact Dell, they approve it for repair, and I send it inAfter Dell gets the device, they put it on hold saying it is not covered under my warranty and the repair will need to be paid forI call to get this issue cleared up, and after minutes of being transferred around and put on hold, they finally say it was put on hold in error and will be approved for repairThen they try to sell me their better warranty which I turn down I finally get the laptop back, turn it on, and now the computer wont recognize its second hard driveI actually got it back in worse shape than when I sent it to Dell in the first placeOn top of that ,this is a $1,laptop and this is the second issue I've had
My laptop service# 2BM**Hpurchased in May is Still broken, I ordered a TV, but cancelled the order minutes later back in Novand I"m still being charged for that purchase I ordered an Alienware system DR5**Mon Black Friday but what I got was not what I ordered No one will help with a replacement because the sale is over I ordered a TV on Black Friday as well and now the picture is going black but I hear audio I've called in several times to speak to a supervisor and all I get is transferred around I had an agent tell me don't work the return policy after 10/31/is days and not When I called back to verify no one knew what I was talking about I get transferred from customer care to tech support to Alienware support and I have no resolution I am filing a Revdex.com complaint because no one will give me a solution Front line agents can't help and neither can their supervisors Now I"m sitting here with a broken laptop w/ sound issues, a
on 5/13/my debit card was charged for a computer that I never purchasedI called and was passed around numerous times and hung up onI called back and again was sent to the fraud deptWas told that they stopped the delivery of the computer and it would be business days to get my money backCalled back in days because no credit was receivedWas then told I was lied to and to contact my bank! Now its 05/20/and Still do not have my money backI am disabled and on a fixed income and all my bills are unpaid because of thisThey were of no help and I was lied to!
11-25-- Ordered computers, delivered in early December, installed on 12-15- 1-7-– While working in Internet Explorer, computer (Dell [redacted] ) froze 1-13-– cannot open computer; computer was frozen on the stascreen Restarted the computer by holding the “On” button It did open, then while working on Excel (just Outlook was also open at that time) the computer froze again No mouse, no alt/ctr/dlt Again restarted by holding the “ON” button The Dell icon came up and nothing else happenedCalled Dell, was told it was a software issue, ran a fix online 1-21-– Computer froze while working in Internet Explorer, received several error messages Called Dell, they ran fix online for “blue screen issue” 3-9-– Computer’s has not been able to operate at all: the computer rebooted while online, and it’s rebooted at least eight times)Called Microsoft – update from Windows overnight – unable to help, Called Dell - Dell installed “Dell Click Fix+”, and they sai
This is regards to the customer service, product quality, and lack of adherence to a valid warranty/service contract Below is an email that was sent to the *** of Dell, Inc( [redacted] *** at [redacted] @dell.com) on 1/7/ I did receive a phone call from Dell ( [redacted] ) on 1/8/in response the my email, however when I directly asked him if there was a point to his call (because no new information was being communicated) or if it was just to check off a box, he responded that it was a mandatory call and nothing more could be done Below is the email sent to the CEO of Dell, Incon 1/7/ Hello, This past year I bought my third Dell computer, a laptop, and I am writing to you to express my utter disgust in the product quality and customer service My laptop had issues from the moment I received it It was running extremely slow and often would just lock up I contacted the support assistance that came with the computer (along with the service contract t
My husband and I purchased a laptop onlineWhen we received the laptop we immediately had issuesAfter attempting to troubleshoot ourselves and with Dell support, they suggested a replacement laptopAfter waiting over weeks for the replacement, we were able to get past the initial setup stage, but still encountered the same issues as beforeMy husband then called Dell support and went through the process of reseting the laptopI then called the next day to see if they had any other suggestionsTheir only suggestion was to send the laptop in for them to "investigate"It was at that time that I asked for a refundI was then told, by a manager, that there was nothing they could do in regards to a refund as it was past the refund periodI explained that this was not our fault, and he stated that they could only offer technical supportI again explained that they are even unaware of what the issue isThis company should not be selling these defective devicesIf customers ar
I purchased a Dell Inspiron laptop for $after taxes from [redacted] on November 6, for my year old son for Christmas In addition to the laptop, I purchased an additional SquareTrade 3-Year Service Contract for $ Sometime on or around March 30, 2016, the computer began having problems I contacted Dell who walked me through a series of steps to try to remedy the situation, the conclusion to that issue was resolved with Dell mailing me a new hard drive to install by myself I asked for instructions on how to install the hard drive and they sent those to me via PDF online When the hard drive arrived, I installed the hardware into the system per the instructions I had to contact Dell again because I had to manually install the operating system as well They walked me through the process Sometime on or around May 20, 2016, I opened the laptop and began checking my facebook and about minutes later, a puff of smoke expelled from the laptop, the screen
I purchased a Dell XPS from [redacted] in March 28, The computer has problems from the beginning, getting worse and worseI called Dell about one Month ago, the technician guided me to run Diagnosis, but only got blank screenHe then said that the hard drive was not goodHe suggested to exchange a new oneI waited for about two weeks to get the exchange computer, but it even couldn't start upI called Dell, a technician guided me to get the Diagnosis run, got blank screen againIt is a dead computer I bought the same computer in Jan2016, it had many problems, Dell techinicians could not fix them, I returnedBecause I just thought that I was unlucky to get a bad one, so I bought one agian in March But the one is bad, and the exchange one is even a dead one, so I lost the confidence on Dell productI asked [redacted] ***, a tech supportor, to get my money backHe passed the case to [redacted] , who is Dell Team manager, on Sept 30thThey set the case number as DELL SU
my laptop had several problems which were covered under warrantyone of the major issues was my touch screen they replaced it, all the other issues they haven't fixed and delayed alot in returning it took them more than a month to return the laptop from their warehousewhen I have received the laptop, it still has battery issues and sound became much worst than it used to be, so I called them again and was really frustrated they had a technician sent to my house who fixed only my speaker it had a minor issue stating that there was a metal piece stuck in it which might have happened in the warehousenow I have issues with the laptop, it turns off by itselfBattery doesn't last longerI asked them for a new laptop and I informed them that I will return my laptop once I receive the new one, that is because they delayed in returning from their warehouse and I cannot be without a laptop as I am a studentthe customer service was blaming their own warehouse staff who printed my address
I ordered a 24" Vizio Flat Screen TV from Dell on Weds 4/5/expedited shipping to my home Delivery was expected on Friday, 4/7/This is an apartment complex and after I arrived home from work I checked with the Leasing office to see if I had a delivery and found they did not have a delivery for meWhen I arrived at my apartment door there was no delivery notifications or items left I checked the tracking info on my phone which indicated it was still out for delivery so I waited all evening for it to arrive I tried on Saturday to contact Dell Customer Service to find they do not work on weekends so had to wait until today to contact someone about the missing itemI reached out to the carrier Fed Ex who said the item was left at my door at 11:without requiring a signature so apparently it was stolenOn contacting Dell today, to have a replacement sent asking them to require a signature They tell me they cannot do that but that the carrier is to make attempts to de
They are nothing but crooks I ordered a computer online, after receiving it, late of course, I assembled it Did NOT work properlyWould not play movies from an external hard drive It would not even recognize its own brand (dell) monitor and there I could not get any of the specs to change and the scroll bar did not work so I COULD NOT even read what the total screen shot was It has a Panavision border top and sides It would just freeze up and do nothing When online, going to a webpage, all it would say was errorCould not even get to their own website Called and now they want a 15% restocking charge for a computer they sent me that DOES NOT WORK They told me it was a software issue and that is not covered under their warranty I'm sorry, you sent me a POS that does not work for WHATEVER reason and you charged me to return it What a way to make money off the backs of unsuspecting consumers they do tell of the restocking charge but NOT on the buying webpage or even when you submit your payment You have to dig through their website to find it What a bunch of C R O O K S!!!!!!!!!!!!!!!!!
I purchased a Dell Inspiron series from Dell.com on November The new laptop started freezing up, wouldn't recognize the power cord, and had a loud popping noise with the internal speaker I contacted Dell Tech Support online (and through dell emails) on Jan 11, After two re-installs of the operating system at Tech Supports request the laptop still was not fixed Tech support then required me to send the computer to the Dell Repair Depot When I received the computer back, it still was not fixed and had all the same problems Then Tech Support sent an On-Site technician (to my residence in Florida where I am currently at) to have them fix the problems The only thing the Tech Support technician could do was to order a new power cord and tell Dell that he could not repair it After speaking with Tech Support by emails, Tech Support said they would send me a replacement computer to which I requested that a new computer (no refurbished one) was sent On April
I bought a laptop from Dell online The computer they sent did not work - it constantly crashed or froze Dell tech support and a Dell technician could not fix the problem I called Dell to return the defective computer and they offered to instead replace the defective computer I agreed Dell shipped the replacement computer by FedEx but FedEx failed to deliver it FedEx admits that the computer was not delivered and is investigating whether it was lost or stolen Fedex is willing to reimburse Dell for the lost computer Despite repeated requests, Dell has refused to send me another replacement until I file a theft report with the local police My local police department does not permit me to file a theft report unless I know the property was stolenSince I don't know if the property was lost or stolen, I cannot file a theft report
I had bought a Dell laptop and a warranty that came with it my adaptor stopped working right away and a had an issue with screen To prevent me from having my warranty prcured to remedy my problems with their failed systems, Dell's customer service agents, would answer and then say the agents I need to speak to are in a meeting, or put me on hold, hang up on me, anything to drop me from the line and they did this, continue to do this to this day, it has been over a year of doing this to me and I have yet to get through to themthey are criminal and this is their practice to stonewall their clients from receiving their benefits, warranties, and support we deserve and even pay for ?!?!
I purchased a brand new alienware rfrom dell about months ago within months of purchase the motherboard had to be replace times leaving me with a system that has not worked for about weeks in total On October 31st the mother board fried again, this is now the 4th time and I have now not had use of the machine from about weeks in total Dells customer service has been very poor as it is now November 16th with no resolution The system is under warranty and I have no working system I have lost much time and money on this machine and this is very unacceptable
I purchased the dell laptop few months ago Had issue in feb where they said hardware failed and I had to ship it a brand new laptop within couple of months failing and having to wait for it to be fixed only to experience problems again Continuous issues where it would stop , slow down and getting fixed automatically and this time now June again as it stopped working I had to call the dell customer service explaining the problem ,,,first the first agent told she talked to the manager and that a refund will be issued for which she said she would transfer me to right depot ,,she transferred me to a department which said they don't deal with that and another agent told since it's not purchased online refund can't be done , and transferred me to technical support ,,the agent wasn't helpful so I requested to speak to a manager ,,,for which he said he would place me on hold and after sometime same agent with his unique accent I could recognize said he is the manager when I told
Dell UltraSharp Dual Monitor Bundle - U2412M with MDS was advertised on the Dell website for $(with tax and free shipping)I purchased this item and recieved a confirmation for my order (purchase Id [redacted] )The pricing was not honored and instead my order was cancelledI recieved an emailing first saying my order was cancelled in error, to call to replace the order and the another E-mail stating it was cancelled due to an online pricing errorI called and they said it was advertised for the price I purchased it for however they cannot give it to me for that price
I have repeatedly submitted requests to have my name and address removed from their USPS mailing advertisements Despite having entered my address multiple ways, their unsubscribe website is unable to properly handle my home address They have no problems sending me mail but can't recognize my address to remove me from their mailing list I value my privacy and never gave them permission to mail me anything to my home address The unsubscribe website is: [redacted] You can even try to enter my address into and watch as it rejects and doesn't recognize my address I receive weekly advertisements from them, anywhere from small pamphlets to large catalogs I've been trying to unsubscribe for almost months now
Is it a bad computer when the hard drive and the disk both run at 100% capacity with no programs running, that the computer is so slow I can type faster than it processes by whole paragraphs, and the battery won't charge at allAnd by the way the computer is less than months old, but DELL Computers says it's not their problemCase in point, don't buy anything from DellThey have horrible customer service and refuse to work with their customersI have been hung up on, talked rudely too, told I can only do anything as long as the complaint is within days of purchase, when I did call them within the first week and a half, and they refused to help me then as wellDell is a horrible company and I urge everyone not to buy anything from them
I purchased a laptop (Dell 5548) and the top right hinge had broken from useI contacted Dell by phone and they stated I would have to pay additional cost to get it repairedAfter further research I found that this is a regular issue with this certain computer affecting a large number of peopleIt was also made known that dell support knew of this common issue but insisted it was not their problem and customers affected would have to pay for their engineering errorI dont believe that a company when made aware of a defect of their product should be allowed to continue to sell it and not offer a recall or free repair
I purchased a brand new $1,Dell Ggaming laptopThis is supposed to be their top of the line gaming laptop, and I wanted to get it for my wife to use with her photography business and, obviously, gamingWell after days the plastic finish on the power button breaksNo big deal, I contact Dell, they approve it for repair, and I send it inAfter Dell gets the device, they put it on hold saying it is not covered under my warranty and the repair will need to be paid forI call to get this issue cleared up, and after minutes of being transferred around and put on hold, they finally say it was put on hold in error and will be approved for repairThen they try to sell me their better warranty which I turn down I finally get the laptop back, turn it on, and now the computer wont recognize its second hard driveI actually got it back in worse shape than when I sent it to Dell in the first placeOn top of that ,this is a $1,laptop and this is the second issue I've had
My laptop service# 2BM**Hpurchased in May is Still broken, I ordered a TV, but cancelled the order minutes later back in Novand I"m still being charged for that purchase I ordered an Alienware system DR5**Mon Black Friday but what I got was not what I ordered No one will help with a replacement because the sale is over I ordered a TV on Black Friday as well and now the picture is going black but I hear audio I've called in several times to speak to a supervisor and all I get is transferred around I had an agent tell me don't work the return policy after 10/31/is days and not When I called back to verify no one knew what I was talking about I get transferred from customer care to tech support to Alienware support and I have no resolution I am filing a Revdex.com complaint because no one will give me a solution Front line agents can't help and neither can their supervisors Now I"m sitting here with a broken laptop w/ sound issues, a
on 5/13/my debit card was charged for a computer that I never purchasedI called and was passed around numerous times and hung up onI called back and again was sent to the fraud deptWas told that they stopped the delivery of the computer and it would be business days to get my money backCalled back in days because no credit was receivedWas then told I was lied to and to contact my bank! Now its 05/20/and Still do not have my money backI am disabled and on a fixed income and all my bills are unpaid because of thisThey were of no help and I was lied to!
11-25-- Ordered computers, delivered in early December, installed on 12-15- 1-7-– While working in Internet Explorer, computer (Dell [redacted] ) froze 1-13-– cannot open computer; computer was frozen on the stascreen Restarted the computer by holding the “On” button It did open, then while working on Excel (just Outlook was also open at that time) the computer froze again No mouse, no alt/ctr/dlt Again restarted by holding the “ON” button The Dell icon came up and nothing else happenedCalled Dell, was told it was a software issue, ran a fix online 1-21-– Computer froze while working in Internet Explorer, received several error messages Called Dell, they ran fix online for “blue screen issue” 3-9-– Computer’s has not been able to operate at all: the computer rebooted while online, and it’s rebooted at least eight times)Called Microsoft – update from Windows overnight – unable to help, Called Dell - Dell installed “Dell Click Fix+”, and they sai
This is regards to the customer service, product quality, and lack of adherence to a valid warranty/service contract Below is an email that was sent to the *** of Dell, Inc( [redacted] *** at [redacted] @dell.com) on 1/7/ I did receive a phone call from Dell ( [redacted] ) on 1/8/in response the my email, however when I directly asked him if there was a point to his call (because no new information was being communicated) or if it was just to check off a box, he responded that it was a mandatory call and nothing more could be done Below is the email sent to the CEO of Dell, Incon 1/7/ Hello, This past year I bought my third Dell computer, a laptop, and I am writing to you to express my utter disgust in the product quality and customer service My laptop had issues from the moment I received it It was running extremely slow and often would just lock up I contacted the support assistance that came with the computer (along with the service contract t
My husband and I purchased a laptop onlineWhen we received the laptop we immediately had issuesAfter attempting to troubleshoot ourselves and with Dell support, they suggested a replacement laptopAfter waiting over weeks for the replacement, we were able to get past the initial setup stage, but still encountered the same issues as beforeMy husband then called Dell support and went through the process of reseting the laptopI then called the next day to see if they had any other suggestionsTheir only suggestion was to send the laptop in for them to "investigate"It was at that time that I asked for a refundI was then told, by a manager, that there was nothing they could do in regards to a refund as it was past the refund periodI explained that this was not our fault, and he stated that they could only offer technical supportI again explained that they are even unaware of what the issue isThis company should not be selling these defective devicesIf customers ar