I purchased a Dell Inspiron laptop for $after taxes from [redacted] on November 6, for my year old son for Christmas In addition to the laptop, I purchased an additional SquareTrade 3-Year Service Contract for $ Sometime on or around March 30, 2016, the computer began having problems I contacted Dell who walked me through a series of steps to try to remedy the situation, the conclusion to that issue was resolved with Dell mailing me a new hard drive to install by myself I asked for instructions on how to install the hard drive and they sent those to me via PDF online When the hard drive arrived, I installed the hardware into the system per the instructions I had to contact Dell again because I had to manually install the operating system as well They walked me through the process Sometime on or around May 20, 2016, I opened the laptop and began checking my facebook and about minutes later, a puff of smoke expelled from the laptop, the screen
I purchased a Dell Laptop TouchScreen computer at Dell.com on March 17, which carried a one year warranty In August 26, (months from the date of purchase) the screen for no apparent reason showed ink spots on the screen and became non-functional I did nothing to the laptop which would cause this malfunction I take pride in caring for all my devices and understood the warranty would not cover external damages so I was extra careful to make sure that did not happen I sent the laptop to Dell and have received notice from them that a charge of $plus tax would be charged for its repairs I told the technician there should be no charge since it was still under warranty He accused me of intently damaging the computer and said I would get nowhere with customer service I am a college student and on a limited income I cannot afford to pay for damages I did not cause and feel my pleas for help have been undermined by the tech assigned to this case I received a
I have spent over an hour today, may 2, just on the phone being transferred and hung up on in regards to the fact that dell has admitted to not following instructions and ruining my laptop that I have not had for even a yearI initially called dell because qvc and square trade would not cover the laptop as it was still within dells manufacturer warranty as it's not even a year oldI told dell that the mouse pad wasn't working right and the computer just quit turning onOr it would turn on and the dell icon would spin and go to a black screenI was told by [redacted] that dell would not replace the hard drive and would contact me if they felt that was the issue, they would transfer everything over to the new hard drive if I approvedYet this wasn't done and dell has admitted to not following instructionsI have since been told by a supposed supervisor named [redacted] that while it's been over days since I bought the computer that she'd since this corporate to approve a full refund b
My husband and I purchased a laptop onlineWhen we received the laptop we immediately had issuesAfter attempting to troubleshoot ourselves and with Dell support, they suggested a replacement laptopAfter waiting over weeks for the replacement, we were able to get past the initial setup stage, but still encountered the same issues as beforeMy husband then called Dell support and went through the process of reseting the laptopI then called the next day to see if they had any other suggestionsTheir only suggestion was to send the laptop in for them to "investigate"It was at that time that I asked for a refundI was then told, by a manager, that there was nothing they could do in regards to a refund as it was past the refund periodI explained that this was not our fault, and he stated that they could only offer technical supportI again explained that they are even unaware of what the issue isThis company should not be selling these defective devicesIf customers ar
I purchased a Dell Inspiron series from Dell.com on November The new laptop started freezing up, wouldn't recognize the power cord, and had a loud popping noise with the internal speaker I contacted Dell Tech Support online (and through dell emails) on Jan 11, After two re-installs of the operating system at Tech Supports request the laptop still was not fixed Tech support then required me to send the computer to the Dell Repair Depot When I received the computer back, it still was not fixed and had all the same problems Then Tech Support sent an On-Site technician (to my residence in Florida where I am currently at) to have them fix the problems The only thing the Tech Support technician could do was to order a new power cord and tell Dell that he could not repair it After speaking with Tech Support by emails, Tech Support said they would send me a replacement computer to which I requested that a new computer (no refurbished one) was sent On April
Purchased a computer CPU from Dell I was delivered without the proper configuration Arranged for return and Returned it immediately and they received it over two weeks ago and have not acknowledged receipt nor credited my account
I purchased a monitor on November 8th (after a price match) and I have a Dell account which guarantees day free shippingThe original delivery date was November 11thHowever, the delivery has been pushed back three times to November 30thIt seems they are discriminating against customers who price matched and attempting me to force giving up the order Additionally, the price they quote is different from what is on the invoice
My husband and I spent hours online with an agent putting together our computer packageSince the computer we wanted only came with GB we decided to upgrade and buy the 8GB Memory StickWe were told to just call Technical Support when we were ready to install it and they would go through the steps with usWell, this resulted in multiple problemsOne Memory Stick was cancelled in the middle of the shipment and returned to DellHowever we have no idea whyIt was all fully paid forMy husband called to try and get help and the agent said he would have to order a new oneWhy would we do that when we had paid for the one that never arrived!? The agent said he would transfer him to a different department and while on hold the connection was lostWhich leads my to #Dell's Customer Service is ridiculously absolutely awful!!! Here is a few of our experiences: They day after we placed the order we had to call back to put the rest of the purchase through as our card as a per day charge limitMy husband spent at least minutes on hold waiting for an agent to pick upI called back a few hours later and spent at least hours on hold and on the chat session waiting for an agentIt took days to actually get throughWe were also worried it would be auto cancelled if we didn't get a hold of them by the date they listedWe had that order sitting there and no one even tried to call us make the paymentMost companies want to follow up and close up the dealIt seems they didn't careWe did eventually get through and making the payment was a complete hassle as wellThe time spent on the phone or chat with Dell in the past few weeks is unnecessaryIt's like nobody there knows anything or has any idea how to do anythingWe never have been able to get in touch with Technical Assistance either to help with the one Memory Stick we do have Then a day or two later I received at least phone calls in a hour time span from a number apparently from DellThe person says "Hi this is firstnameI am calling to verify your recent purchase with DellI responded asking why I would need to verify my purchase? To which I was told "we have to call and verify the purchase to make sure it isn't a fraudulent purchase." This confused me even furtherHe kept pressuring me to answer if I had made a recent purchaseI told him that since he was from Dell he should know if I made a purchase or notI got tired of arguing with him and ended up just hanging upAt the point is when the numerous calls from that same number came in over and over againI did answer it at one point and told the agent that I was not going to give them any information and that I was asking for the 2nd time to not call me anymore When I researched the number I sew that it is registered to Dell and I also saw all the complaints listed from others who received similar calls to verify their purchaseAt the end of chat session a survey came up and I left this review: "This is ridiculous! I will NEVER buy from Dell again if I have to constantly receive phone calls trying to talk me into buying an extended warranty or anything elseThis is a great misuse of information and absolutely horrible way to treat your customers! I received at least calls within a hour time span before I finally blocked the numberThere is no reason to call over and over againIf it was so important to get a hold of me there should have been a message left with the reason for your callI answered twice and stated that they needed to STOP calling meI will be adding my complaint to the Revdex.com." We still do not have the 2nd Memory Stick and we are not sure how we will get it because it is so ridiculously hard to get through to a any real person let alone someone that can actually help
I purchased the dell laptop few months ago Had issue in feb where they said hardware failed and I had to ship it a brand new laptop within couple of months failing and having to wait for it to be fixed only to experience problems again Continuous issues where it would stop , slow down and getting fixed automatically and this time now June again as it stopped working I had to call the dell customer service explaining the problem ,,,first the first agent told she talked to the manager and that a refund will be issued for which she said she would transfer me to right depot ,,she transferred me to a department which said they don't deal with that and another agent told since it's not purchased online refund can't be done , and transferred me to technical support ,,the agent wasn't helpful so I requested to speak to a manager ,,,for which he said he would place me on hold and after sometime same agent with his unique accent I could recognize said he is the manager when I told
I purchased a Dell computer from [redacted] 11/6/This product was clearly a LEMON from the startIt went through two hard drives and died! Dell replaced it w/another product after unnecessarily torturing me for monthsA new laptop was sent w/a warranty of June which I fought w/them that it was not correct and finally they allege it is now set to Nov This second laptop has PROBLEMS that are not being resolvedThey finally sent a tech to my physical location when I argued w/Dell that they could do this rather than me giving up the computer to send it in for repairThe tech arrived w/parts for the FIRST computer, not the current oneThere is a HUGE communication breakdown within the company, not to mention RUDE treatment of customersEven the tech told me this horrible disregard for the customer is standard treatmentDell told me the warranty does not carry over to the current laptop for tech service on my location, HOWEVER they could send parts for the wrong computer
I ordered a 24" Vizio Flat Screen TV from Dell on Weds 4/5/expedited shipping to my home Delivery was expected on Friday, 4/7/This is an apartment complex and after I arrived home from work I checked with the Leasing office to see if I had a delivery and found they did not have a delivery for meWhen I arrived at my apartment door there was no delivery notifications or items left I checked the tracking info on my phone which indicated it was still out for delivery so I waited all evening for it to arrive I tried on Saturday to contact Dell Customer Service to find they do not work on weekends so had to wait until today to contact someone about the missing itemI reached out to the carrier Fed Ex who said the item was left at my door at 11:without requiring a signature so apparently it was stolenOn contacting Dell today, to have a replacement sent asking them to require a signature They tell me they cannot do that but that the carrier is to make attempts to de
Is it a bad computer when the hard drive and the disk both run at 100% capacity with no programs running, that the computer is so slow I can type faster than it processes by whole paragraphs, and the battery won't charge at allAnd by the way the computer is less than months old, but DELL Computers says it's not their problemCase in point, don't buy anything from DellThey have horrible customer service and refuse to work with their customersI have been hung up on, talked rudely too, told I can only do anything as long as the complaint is within days of purchase, when I did call them within the first week and a half, and they refused to help me then as wellDell is a horrible company and I urge everyone not to buy anything from them
I have repeatedly submitted requests to have my name and address removed from their USPS mailing advertisements Despite having entered my address multiple ways, their unsubscribe website is unable to properly handle my home address They have no problems sending me mail but can't recognize my address to remove me from their mailing list I value my privacy and never gave them permission to mail me anything to my home address The unsubscribe website is: [redacted] You can even try to enter my address into and watch as it rejects and doesn't recognize my address I receive weekly advertisements from them, anywhere from small pamphlets to large catalogs I've been trying to unsubscribe for almost months now
I purchased a laptop (Dell 5548) and the top right hinge had broken from useI contacted Dell by phone and they stated I would have to pay additional cost to get it repairedAfter further research I found that this is a regular issue with this certain computer affecting a large number of peopleIt was also made known that dell support knew of this common issue but insisted it was not their problem and customers affected would have to pay for their engineering errorI dont believe that a company when made aware of a defect of their product should be allowed to continue to sell it and not offer a recall or free repair
Upon returning a computer that we purchased from Dell back in February we have been trying to get a refund ever since Multiple times we have been told a check had been sent It has never been received We have been lied to over and over again by the customer care department We have been on the phone regularly since that time Incident number at Dell is [redacted]
11-25-- Ordered computers, delivered in early December, installed on 12-15- 1-7-– While working in Internet Explorer, computer (Dell [redacted] ) froze 1-13-– cannot open computer; computer was frozen on the stascreen Restarted the computer by holding the “On” button It did open, then while working on Excel (just Outlook was also open at that time) the computer froze again No mouse, no alt/ctr/dlt Again restarted by holding the “ON” button The Dell icon came up and nothing else happenedCalled Dell, was told it was a software issue, ran a fix online 1-21-– Computer froze while working in Internet Explorer, received several error messages Called Dell, they ran fix online for “blue screen issue” 3-9-– Computer’s has not been able to operate at all: the computer rebooted while online, and it’s rebooted at least eight times)Called Microsoft – update from Windows overnight – unable to help, Called Dell - Dell installed “Dell Click Fix+”, and they sai
This is regards to the customer service, product quality, and lack of adherence to a valid warranty/service contract Below is an email that was sent to the *** of Dell, Inc( [redacted] *** at [redacted] @dell.com) on 1/7/ I did receive a phone call from Dell ( [redacted] ) on 1/8/in response the my email, however when I directly asked him if there was a point to his call (because no new information was being communicated) or if it was just to check off a box, he responded that it was a mandatory call and nothing more could be done Below is the email sent to the CEO of Dell, Incon 1/7/ Hello, This past year I bought my third Dell computer, a laptop, and I am writing to you to express my utter disgust in the product quality and customer service My laptop had issues from the moment I received it It was running extremely slow and often would just lock up I contacted the support assistance that came with the computer (along with the service contract t
I purchased a brand new $1,Dell Ggaming laptopThis is supposed to be their top of the line gaming laptop, and I wanted to get it for my wife to use with her photography business and, obviously, gamingWell after days the plastic finish on the power button breaksNo big deal, I contact Dell, they approve it for repair, and I send it inAfter Dell gets the device, they put it on hold saying it is not covered under my warranty and the repair will need to be paid forI call to get this issue cleared up, and after minutes of being transferred around and put on hold, they finally say it was put on hold in error and will be approved for repairThen they try to sell me their better warranty which I turn down I finally get the laptop back, turn it on, and now the computer wont recognize its second hard driveI actually got it back in worse shape than when I sent it to Dell in the first placeOn top of that ,this is a $1,laptop and this is the second issue I've had
I purchased a brand new alienware rfrom dell about months ago within months of purchase the motherboard had to be replace times leaving me with a system that has not worked for about weeks in total On October 31st the mother board fried again, this is now the 4th time and I have now not had use of the machine from about weeks in total Dells customer service has been very poor as it is now November 16th with no resolution The system is under warranty and I have no working system I have lost much time and money on this machine and this is very unacceptable
on 5/13/my debit card was charged for a computer that I never purchasedI called and was passed around numerous times and hung up onI called back and again was sent to the fraud deptWas told that they stopped the delivery of the computer and it would be business days to get my money backCalled back in days because no credit was receivedWas then told I was lied to and to contact my bank! Now its 05/20/and Still do not have my money backI am disabled and on a fixed income and all my bills are unpaid because of thisThey were of no help and I was lied to!
I purchased a Dell Inspiron laptop for $after taxes from [redacted] on November 6, for my year old son for Christmas In addition to the laptop, I purchased an additional SquareTrade 3-Year Service Contract for $ Sometime on or around March 30, 2016, the computer began having problems I contacted Dell who walked me through a series of steps to try to remedy the situation, the conclusion to that issue was resolved with Dell mailing me a new hard drive to install by myself I asked for instructions on how to install the hard drive and they sent those to me via PDF online When the hard drive arrived, I installed the hardware into the system per the instructions I had to contact Dell again because I had to manually install the operating system as well They walked me through the process Sometime on or around May 20, 2016, I opened the laptop and began checking my facebook and about minutes later, a puff of smoke expelled from the laptop, the screen
I purchased a Dell Laptop TouchScreen computer at Dell.com on March 17, which carried a one year warranty In August 26, (months from the date of purchase) the screen for no apparent reason showed ink spots on the screen and became non-functional I did nothing to the laptop which would cause this malfunction I take pride in caring for all my devices and understood the warranty would not cover external damages so I was extra careful to make sure that did not happen I sent the laptop to Dell and have received notice from them that a charge of $plus tax would be charged for its repairs I told the technician there should be no charge since it was still under warranty He accused me of intently damaging the computer and said I would get nowhere with customer service I am a college student and on a limited income I cannot afford to pay for damages I did not cause and feel my pleas for help have been undermined by the tech assigned to this case I received a
I have spent over an hour today, may 2, just on the phone being transferred and hung up on in regards to the fact that dell has admitted to not following instructions and ruining my laptop that I have not had for even a yearI initially called dell because qvc and square trade would not cover the laptop as it was still within dells manufacturer warranty as it's not even a year oldI told dell that the mouse pad wasn't working right and the computer just quit turning onOr it would turn on and the dell icon would spin and go to a black screenI was told by [redacted] that dell would not replace the hard drive and would contact me if they felt that was the issue, they would transfer everything over to the new hard drive if I approvedYet this wasn't done and dell has admitted to not following instructionsI have since been told by a supposed supervisor named [redacted] that while it's been over days since I bought the computer that she'd since this corporate to approve a full refund b
My husband and I purchased a laptop onlineWhen we received the laptop we immediately had issuesAfter attempting to troubleshoot ourselves and with Dell support, they suggested a replacement laptopAfter waiting over weeks for the replacement, we were able to get past the initial setup stage, but still encountered the same issues as beforeMy husband then called Dell support and went through the process of reseting the laptopI then called the next day to see if they had any other suggestionsTheir only suggestion was to send the laptop in for them to "investigate"It was at that time that I asked for a refundI was then told, by a manager, that there was nothing they could do in regards to a refund as it was past the refund periodI explained that this was not our fault, and he stated that they could only offer technical supportI again explained that they are even unaware of what the issue isThis company should not be selling these defective devicesIf customers ar
I purchased a Dell Inspiron series from Dell.com on November The new laptop started freezing up, wouldn't recognize the power cord, and had a loud popping noise with the internal speaker I contacted Dell Tech Support online (and through dell emails) on Jan 11, After two re-installs of the operating system at Tech Supports request the laptop still was not fixed Tech support then required me to send the computer to the Dell Repair Depot When I received the computer back, it still was not fixed and had all the same problems Then Tech Support sent an On-Site technician (to my residence in Florida where I am currently at) to have them fix the problems The only thing the Tech Support technician could do was to order a new power cord and tell Dell that he could not repair it After speaking with Tech Support by emails, Tech Support said they would send me a replacement computer to which I requested that a new computer (no refurbished one) was sent On April
Purchased a computer CPU from Dell I was delivered without the proper configuration Arranged for return and Returned it immediately and they received it over two weeks ago and have not acknowledged receipt nor credited my account
I purchased a monitor on November 8th (after a price match) and I have a Dell account which guarantees day free shippingThe original delivery date was November 11thHowever, the delivery has been pushed back three times to November 30thIt seems they are discriminating against customers who price matched and attempting me to force giving up the order Additionally, the price they quote is different from what is on the invoice
My husband and I spent hours online with an agent putting together our computer packageSince the computer we wanted only came with GB we decided to upgrade and buy the 8GB Memory StickWe were told to just call Technical Support when we were ready to install it and they would go through the steps with usWell, this resulted in multiple problemsOne Memory Stick was cancelled in the middle of the shipment and returned to DellHowever we have no idea whyIt was all fully paid forMy husband called to try and get help and the agent said he would have to order a new oneWhy would we do that when we had paid for the one that never arrived!? The agent said he would transfer him to a different department and while on hold the connection was lostWhich leads my to #Dell's Customer Service is ridiculously absolutely awful!!! Here is a few of our experiences: They day after we placed the order we had to call back to put the rest of the purchase through as our card as a per day charge limitMy husband spent at least minutes on hold waiting for an agent to pick upI called back a few hours later and spent at least hours on hold and on the chat session waiting for an agentIt took days to actually get throughWe were also worried it would be auto cancelled if we didn't get a hold of them by the date they listedWe had that order sitting there and no one even tried to call us make the paymentMost companies want to follow up and close up the dealIt seems they didn't careWe did eventually get through and making the payment was a complete hassle as wellThe time spent on the phone or chat with Dell in the past few weeks is unnecessaryIt's like nobody there knows anything or has any idea how to do anythingWe never have been able to get in touch with Technical Assistance either to help with the one Memory Stick we do have Then a day or two later I received at least phone calls in a hour time span from a number apparently from DellThe person says "Hi this is firstnameI am calling to verify your recent purchase with DellI responded asking why I would need to verify my purchase? To which I was told "we have to call and verify the purchase to make sure it isn't a fraudulent purchase." This confused me even furtherHe kept pressuring me to answer if I had made a recent purchaseI told him that since he was from Dell he should know if I made a purchase or notI got tired of arguing with him and ended up just hanging upAt the point is when the numerous calls from that same number came in over and over againI did answer it at one point and told the agent that I was not going to give them any information and that I was asking for the 2nd time to not call me anymore When I researched the number I sew that it is registered to Dell and I also saw all the complaints listed from others who received similar calls to verify their purchaseAt the end of chat session a survey came up and I left this review: "This is ridiculous! I will NEVER buy from Dell again if I have to constantly receive phone calls trying to talk me into buying an extended warranty or anything elseThis is a great misuse of information and absolutely horrible way to treat your customers! I received at least calls within a hour time span before I finally blocked the numberThere is no reason to call over and over againIf it was so important to get a hold of me there should have been a message left with the reason for your callI answered twice and stated that they needed to STOP calling meI will be adding my complaint to the Revdex.com." We still do not have the 2nd Memory Stick and we are not sure how we will get it because it is so ridiculously hard to get through to a any real person let alone someone that can actually help
I purchased the dell laptop few months ago Had issue in feb where they said hardware failed and I had to ship it a brand new laptop within couple of months failing and having to wait for it to be fixed only to experience problems again Continuous issues where it would stop , slow down and getting fixed automatically and this time now June again as it stopped working I had to call the dell customer service explaining the problem ,,,first the first agent told she talked to the manager and that a refund will be issued for which she said she would transfer me to right depot ,,she transferred me to a department which said they don't deal with that and another agent told since it's not purchased online refund can't be done , and transferred me to technical support ,,the agent wasn't helpful so I requested to speak to a manager ,,,for which he said he would place me on hold and after sometime same agent with his unique accent I could recognize said he is the manager when I told
I purchased a Dell computer from [redacted] 11/6/This product was clearly a LEMON from the startIt went through two hard drives and died! Dell replaced it w/another product after unnecessarily torturing me for monthsA new laptop was sent w/a warranty of June which I fought w/them that it was not correct and finally they allege it is now set to Nov This second laptop has PROBLEMS that are not being resolvedThey finally sent a tech to my physical location when I argued w/Dell that they could do this rather than me giving up the computer to send it in for repairThe tech arrived w/parts for the FIRST computer, not the current oneThere is a HUGE communication breakdown within the company, not to mention RUDE treatment of customersEven the tech told me this horrible disregard for the customer is standard treatmentDell told me the warranty does not carry over to the current laptop for tech service on my location, HOWEVER they could send parts for the wrong computer
I ordered a 24" Vizio Flat Screen TV from Dell on Weds 4/5/expedited shipping to my home Delivery was expected on Friday, 4/7/This is an apartment complex and after I arrived home from work I checked with the Leasing office to see if I had a delivery and found they did not have a delivery for meWhen I arrived at my apartment door there was no delivery notifications or items left I checked the tracking info on my phone which indicated it was still out for delivery so I waited all evening for it to arrive I tried on Saturday to contact Dell Customer Service to find they do not work on weekends so had to wait until today to contact someone about the missing itemI reached out to the carrier Fed Ex who said the item was left at my door at 11:without requiring a signature so apparently it was stolenOn contacting Dell today, to have a replacement sent asking them to require a signature They tell me they cannot do that but that the carrier is to make attempts to de
Is it a bad computer when the hard drive and the disk both run at 100% capacity with no programs running, that the computer is so slow I can type faster than it processes by whole paragraphs, and the battery won't charge at allAnd by the way the computer is less than months old, but DELL Computers says it's not their problemCase in point, don't buy anything from DellThey have horrible customer service and refuse to work with their customersI have been hung up on, talked rudely too, told I can only do anything as long as the complaint is within days of purchase, when I did call them within the first week and a half, and they refused to help me then as wellDell is a horrible company and I urge everyone not to buy anything from them
I have repeatedly submitted requests to have my name and address removed from their USPS mailing advertisements Despite having entered my address multiple ways, their unsubscribe website is unable to properly handle my home address They have no problems sending me mail but can't recognize my address to remove me from their mailing list I value my privacy and never gave them permission to mail me anything to my home address The unsubscribe website is: [redacted] You can even try to enter my address into and watch as it rejects and doesn't recognize my address I receive weekly advertisements from them, anywhere from small pamphlets to large catalogs I've been trying to unsubscribe for almost months now
I purchased a laptop (Dell 5548) and the top right hinge had broken from useI contacted Dell by phone and they stated I would have to pay additional cost to get it repairedAfter further research I found that this is a regular issue with this certain computer affecting a large number of peopleIt was also made known that dell support knew of this common issue but insisted it was not their problem and customers affected would have to pay for their engineering errorI dont believe that a company when made aware of a defect of their product should be allowed to continue to sell it and not offer a recall or free repair
Upon returning a computer that we purchased from Dell back in February we have been trying to get a refund ever since Multiple times we have been told a check had been sent It has never been received We have been lied to over and over again by the customer care department We have been on the phone regularly since that time Incident number at Dell is [redacted]
11-25-- Ordered computers, delivered in early December, installed on 12-15- 1-7-– While working in Internet Explorer, computer (Dell [redacted] ) froze 1-13-– cannot open computer; computer was frozen on the stascreen Restarted the computer by holding the “On” button It did open, then while working on Excel (just Outlook was also open at that time) the computer froze again No mouse, no alt/ctr/dlt Again restarted by holding the “ON” button The Dell icon came up and nothing else happenedCalled Dell, was told it was a software issue, ran a fix online 1-21-– Computer froze while working in Internet Explorer, received several error messages Called Dell, they ran fix online for “blue screen issue” 3-9-– Computer’s has not been able to operate at all: the computer rebooted while online, and it’s rebooted at least eight times)Called Microsoft – update from Windows overnight – unable to help, Called Dell - Dell installed “Dell Click Fix+”, and they sai
This is regards to the customer service, product quality, and lack of adherence to a valid warranty/service contract Below is an email that was sent to the *** of Dell, Inc( [redacted] *** at [redacted] @dell.com) on 1/7/ I did receive a phone call from Dell ( [redacted] ) on 1/8/in response the my email, however when I directly asked him if there was a point to his call (because no new information was being communicated) or if it was just to check off a box, he responded that it was a mandatory call and nothing more could be done Below is the email sent to the CEO of Dell, Incon 1/7/ Hello, This past year I bought my third Dell computer, a laptop, and I am writing to you to express my utter disgust in the product quality and customer service My laptop had issues from the moment I received it It was running extremely slow and often would just lock up I contacted the support assistance that came with the computer (along with the service contract t
I purchased a brand new $1,Dell Ggaming laptopThis is supposed to be their top of the line gaming laptop, and I wanted to get it for my wife to use with her photography business and, obviously, gamingWell after days the plastic finish on the power button breaksNo big deal, I contact Dell, they approve it for repair, and I send it inAfter Dell gets the device, they put it on hold saying it is not covered under my warranty and the repair will need to be paid forI call to get this issue cleared up, and after minutes of being transferred around and put on hold, they finally say it was put on hold in error and will be approved for repairThen they try to sell me their better warranty which I turn down I finally get the laptop back, turn it on, and now the computer wont recognize its second hard driveI actually got it back in worse shape than when I sent it to Dell in the first placeOn top of that ,this is a $1,laptop and this is the second issue I've had
I purchased a brand new alienware rfrom dell about months ago within months of purchase the motherboard had to be replace times leaving me with a system that has not worked for about weeks in total On October 31st the mother board fried again, this is now the 4th time and I have now not had use of the machine from about weeks in total Dells customer service has been very poor as it is now November 16th with no resolution The system is under warranty and I have no working system I have lost much time and money on this machine and this is very unacceptable
on 5/13/my debit card was charged for a computer that I never purchasedI called and was passed around numerous times and hung up onI called back and again was sent to the fraud deptWas told that they stopped the delivery of the computer and it would be business days to get my money backCalled back in days because no credit was receivedWas then told I was lied to and to contact my bank! Now its 05/20/and Still do not have my money backI am disabled and on a fixed income and all my bills are unpaid because of thisThey were of no help and I was lied to!