Cirrus Entertainment Group

Dear Revdex.com,
We have attempted to assist Ms. [redacted] with the referenced gift card, but the documentation referenced by Ms. [redacted] does not match our records, which would include a "web order number." We also searched our system with all other contact information provided by Ms. [redacted], but we were...

unable to locate an order.
Thank you,
DICK'S Sporting Goods

Hi this retailer has not contacted me since they last email and I do not know why they are saying such a thing! 
Regards,
[redacted]

Thank you for allowing us the opportunity to investigate this customer complaint.  In regards to the Buy Online Pick Up In Store Promotion - the details are as follows and available at Dick's Sporting Goods.com by clicking on the promotion details icon "Earn $10 Dick's Cash Code when you...

spend $50 when you Buy Online Pick up In store".  We are sorry to hear that the promotion wasn't clearly communicated when contacting our customer service team however, the details are posted on the site.  In regards to the 10% off when signing up for emails - that is a separate email all customers should receive 24-48 hours after signing up and is to be used to place a future order.  Exclusions do apply.  We apologize for the inconvenience.  How Promotion Works To participate, add the qualifying product to your cart! Earn a $10 Cash Code with Buy Online Pick Up in Store Purchase of $50 or More. Buy Online Pick Up in Store Order must Total $50 or more. Cash Card will not be earned until Order is Picked Up. Your Order must be placed by 11:59 PM EST on June 11, 2016 to earn code. Your code will not display in your cart and will be emailed to you between May 18 – June 17, 2016 This will depend on when your Order was Placed. Cannot be combined with any other promotional offer and it is not valid on previous purchases. How Cash Code Works Your code will only be redeemable online May 18, 2016 until June 25, 2016 at 11:59 PM (EST). You are limited to one DICK’S cash code per customer, per transaction. If you do not receive your code on or around designated date, please check your spam folder. For Cash Code details click “View Offer Types and Exclusions”and navigate to DICK’S Cash Thank you for notifying us of this complaint.Sincerely, Dick's Sporting Goods

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive customer experience. We are sorry to hear of Ms. [redacted]'s concerns with her treadmill and the service provided by our vendor. If there is ever an issue with a product and its functionality or a potential warranty issue we try our...

best to connect the customer with the manufacturer in the most efficient way possible. The vendor is the true expert on their product and able to resolve technical issues over the phone or in a single visit. We followed up with our vendor to make sure that they were providing Ms. [redacted] the level of service we expect. After her initial call on 8/1/2016, Sole Fitness reached out four more time via phone and email to try and help but received no answer and no call back. They reached out on 8/4 via email, 8/5 via phone and left a voicemail as well as a follow up email and then again on 8/11 via phone. We also followed up with our delivery and assembly company that originally dropped of the item and put it together. According to their records the services were completed to Ms. [redacted]'s expectations and she replied to them on 7/8/2016 confirming this satisfaction. We realize the issue may still be unresolved and we truly want to reach an amenable resolution with Ms. [redacted]. The fastest and most effective approach will be to work with the vendor to trouble shoot the issue or accept services to adjust or repair the problem. She can reach the Sole team by calling [redacted] or by emailing [redacted] If she wishes to discuss the issue further with Dick's Sporting Goods she can reach out on ###-###-####.  Thank you and best regards, DICK'S Sporting Goods Customer Service

Dear Revdex.com,
Thank you for notifying us if Mr. XXXX's complaint.  We certainly apologize for any defects the customer is experiencing with his Remington shot gun.
According to our return policy located on the back of each receipt -  firearms and ammunition cannot be returned.  All...

firearm sales are final. To offer assistance and maintain a consistent process for all customers, we offer to work with the customer and the manufacturer.  Our store would be more than happy to send the firearm directly to Remington on Mr. XXXX's behalf so the firearm can be assessed for defects and any necessary repairs can be completed.  
If Mr. XXXX needs assistance sending the firearm to Remington he can return to his local store our contact our Corporate Customer Service Team at ###-###-#### and we will help move this forward.
Sincerely,
Dick's Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to offer our sincere apologies for the sizing issues. In reviewing Mr. [redacted]’ order, we do show his original form of payment has since been refunded for both the...

helmet and the visor. We understand the frustration and disappointment the ongoing issue has caused Mr. [redacted] and would love the opportunity to make it up to him in a future order. With that said, we have issued (sent via email) a 20% discount on a future order. We understand that this does not make up for the service issues, however, we hope that we can restore Mr. [redacted]’ confidence in another purchase.    Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.   Thank you, DICK’S Sporting Goods Tell us why here...

Dear Revdex.com,   We have reached out to Ms. [redacted] to bring this matter to a satisfactory resolution.   Thank you, DICK'S Sporting Goods

Dear Revdex.com,  We apologize for any confusion with the gift card ending in [redacted]. Our records indicate that the balance was $162.29, but later had that balance removed and was shortly after revalued to only $96.83. The balance of $96.83 has since been redeemed on an online order and in-store (online order for $42.11 and an in store purchase for $54.72). However, the difference of the originally reported $162.29 and the already redeemed $96.83 indicates that $65.46 is then owed to Ms. [redacted]. We have since added the balance still owed for $65.46 to the gift card ending in 71086. Thank you,DICK’S Sporting Goods

Dear Revdex.com,   We have reached out to Ms. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,   DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or confusion regarding our “Guaranteed To Get There (GTGT)” promotion.   We understand our customer's urgency to have their gift selections shipped on time and without issue. However, our GTGT promotion was limited to some exclusions and terms and conditions. When the GTGT promotion was active on our website, the below verbiage was under the promotion detail:   What is the "Guaranteed To Get There" (GTGT) promotion?      This is a program where we guarantee delivery of certain item(s) by 12/24/16 or the customer will get their item(s) for free.   Who will qualify? (Must meet ALL criteria below) Eligible items indicated with the “Guaranteed Holiday Delivery” tag and noted as “Usually ships in 1-2 business days”Delivery Methods:  Orders received and cleared credit authorization before 11:59 PM PT on Monday, December 19, 2016 for Standard Shipping, before 11:59 PM PT on Tuesday, December 20, 2016 for 2- Day Shipping, or before 11:59 PM PT on Wednesday, December 21, 2016 for 1- Day ShippingOrders shipped to a valid address in the contiguous United StatesAttempted delivery on or before Saturday December 24, 2016 satisfies this offer   This program does NOT apply to: Customized items, special orders, gift cards, items on backorder or cancelled orders (e.g., out-of-stock merchandise)Shipments to Alaska, Hawaii and U.S. territories and possessionsShipments to P.O. boxes or APO/FPO addressesOrders where the required Delivery Method (as set forth above) was not selected at the time of checkout  Orders delayed by shipping carriers, acts of war, terrorism, acts of nature, or other events beyond our controlPrevious purchases   Again, we regret and misunderstanding or inconvenience regarding our GTGT promotion, but the order did not qualify as it was regretfully cancelled.   Thank you and best regards, DICK'S Sporting Goods Tell us why here...

Mine is taken care of, thank you Revdex.com!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The business responded with all the information that was already included in my complaint.  They are correct in the fact they sent me a gift care, but isn't it false advertisement by posting a model online with a price, and then saying sorry we put the wrong product up.  I believe that is called a bait and switch.  In the past, I have been at a store that has had the wrong product on sale and they honored the price even though it was wrong because it was their fault.  I believe that I should be able to purchase the firearm listed for the price that it was listed.  It is not my fault the company screwed up and then said they didn't have the product because they did not want to honor the price they had posted.  They immediately removed the picture and sale price after I brought to their attention they had screwed up. It is a good thing I took a screen shot of the item or I would have no proof.  I am not asking for a free firearm just the model named in the attached picture for the price stated.

Thanks for seeing this issue through to resolution.I was simply looking for you to honor the original discounts per my initial transaction.  I spoke to Sarah today from Dick's, and she was exceptional in accommodating my request.  We have now completed a transaction which matches my originally received discounts.Thanks,[redacted]

Dear Revdex.com, We have contacted Mr. [redacted] regarding his experience in our store. While we understand it does not make up for the poor experience he had, our customers have our commitment that we use all experiences, such as Mr. [redacted]'s, as service and training opportunities. The experience he had is...

unacceptable and has been addressed with upper management. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,   We have reached out to Ms. [redacted]s via phone and email in attempt to resolve this matter.  We have been unsuccessful at this time, but we ask that Ms. [redacted] reach back out with the requested information in order for us to assist.   Thank you, Dick's Sporting Goods

Dear Revdex.com,
We have reached out to Ms. [redacted] to successfully resolve her complaint.
Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,DICK'S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]'s concerns with our return policy for ammunition.We make every effort to ensure that our customers know that firearms and ammunition are final sale before making a purchase and...

post signs around each firearm counter and print the policy on each receipt as well. Given that the ammunition was opened, used and partially traded/given away, it cannot be returned to the store. The manager offered a % discount for his dissatisfaction and our offices extended him a partial refund on top of this offer as a good will gesture. We feel the policy was made clear and our store offered reasonable compensation for his dissatisfaction. If he should wish to speak with someone or accept this offer, he can reach our team on ###-###-####. Again, we regret any misunderstanding or inconvenience regarding this situation. Thank you and best regards, DICK'S Sporting Goods Customer Service

Dear Revdex.com,  We have reached out to Ms. [redacted] to address her concerns and have worked to a satisfactory resolution.  Thank you,Dick's Sporting Goods

In my last response I asked for clarity on several issues, none of which were answered or truly acknowledged. As a consumer, I'd like to know what on the part of Dick's is being done to honor their consumers AND prevent this from happening again.
Regards,
[redacted]

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive online and in-store customer experience. We regret to hear of Mr. [redacted]’s complaint regarding his recent purchase of a sled cover. While the product description for this item makes it clear that it is for the cover only we...

understand the frustration that can be caused by getting mixed messages from our customer service representatives. For that, we want to offer our sincere apologies and have reached out to Mr. [redacted] to convey our remorse and to assure him the incident would be used a training opportunity. We also offered to meet his expectations and help him get the sled that he thought was part of his order.  Again, we regret any misunderstanding and inconvenience regarding this order. Thank you and best regards, DICK'S Sporting Goods