Cirrus Entertainment Group

Revdex.com:
I would like an exchange for a defective product

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience and therefore, we regret to hear of Mr.[redacted]’s complaint regarding any confusion or disappointment in our price matching policy. We have been attempting to contact Mr. [redacted] in order to verify the item in...

question, but we have been unable to connect with him via phone. We will continue to try and if successful, we will validate the eligible product and sale in which he would like to match. If the sale is for the same item at an eligible retailer, we will happily price match.Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com,
We have reached out to Mr. [redacted] and successfully worked to bring this matter to a satisfactory resolution.
Thank you,
Dick's Sporting Goods

Dear Revdex.com,  We apologize for any delay in reconciling the refunds owed to Mr. [redacted], but additional research was needed to resolve this matter. Our records indicate that all refunds have since been processed. Thank you,DICK'S Sporting Goods

Dear Revdex.com,We are sorry to hear that there was confusion around pricing during Mr. XXX's recent visit to Dick's Sporting Goods.  Mr. XXXX also contacted our Corporate office and left a voicemail which was received on 7/14/2015.  Since that date, we have tried to contact Mr. XXXX to...

discuss this experience.  Mr. XXX contacted us again on 7/17/2015 but our Representative handling the case was away from her desk and missed the call.  When trying to return the call shortly after, we received Mr. XXXX's voicemail.We have investigated this matter with the Hurstbourne, KY Dick's Sporting Goods.  Mr. XXX was interested in purchasing "Beats by Dr. Dre".  We have this merchandise in a glass case with several different varieties. The sign in the case advertising "Beats" for $199.00 were for a specific wireless tower Beats item and not the Wireless Studio Beats Mr. XXXX took to the register.  The sign most likely got shuffled around from associates grabbing merchandise from the case but it clearly stated the product that was on sale.  Once the correct pricing was confirmed the manager assisted by offering 10% on the item and the whole transaction for the confusion.  The customer did not accept in the store the day of visit.  We are very sorry that it appeared the sign was advertising the wireless studio beats.  In an effort to assist we will still honor a 10% discount on the wireless studio beats or a future purchase. We also understand Mr. XXX was viewing shoes on our website and was told that the shoes were in stock and able to be picked up the same day.  We were unable to find an order placed through our Buy Online, Pick -Up in store ordering system but would like to obtain additional information regarding the item so we can check inventory for Mr. XXX and also identify if we have a website issue.We suggest Mr. XXXX contacting us directly at ###-###-#### between 8:00 a.m. - 6:00 p.m. EST. Sincerely,Dick's Sporting Goods

Dear Revdex.com, We regret to hear that Mr. [redacted] had trouble attempting to redeem a recent online promotion for $10 off an order of $50 or more and feels that our promotions are not representative of the actual sale. We take great care to ensure that any exclusions are easily accessible for customers on...

our website and through links embedded into our marketing emails. If you go to our website, www.dickssportinggoods.com and scroll to the bottom of the page, you will see a link called “Promo Exclusions” on the left side.  If you click there, you will see the brands and a few general categories of merchandise that we are not able to include in our general promotions. These brands are very competitive and do not allow licensed retailers of their merchandise to discount their products.  We carry their products under the agreement that we will not sell their merchandise at a discount and the items Mr. [redacted] wanted to buy unfortunately fell into this category. Our complete list of manufacturers that have opted out of participating in our promotional offers:http://www.dickssportinggoods.com/shop/index.jsp?categoryId=12312192&...⇄ Thank you and best regards,DICK’S Sporting Goods

Dear Revdex.com,   In reviewing this matter, our records indicate that this matter has been resolved as of May 4 when the customer was provide the receipt after the additional information was provided.   Additionally, the request for a receipt was submitted, but the details of the how the...

merchandise performed was not reported. The additional information provided to us was reported by our team to our Risk department.     Thank you, DICK'S Sporting Goods

Dear Revdex.com,   We have reached out to Ms. [redacted]to bring this matter to a satisfactory resolution by offering a gift card for the price difference.   Thank you, Dick's Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Field & Stream Wilderness Cabin 10 Person Tent on June 8, 2017.    It is our desire to ensure each customer has a...

positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”   “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. The inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any time. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colors. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Sites. For example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.”   Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.   Thank you and best regards, DICK’S Sporting Goods

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept their resolution. I do not think I would have received this reply...

from the company had it not been for the intervention of Revdex.com. There are still unanswered questions in this process as to how can they advertise a item at a price and after someone purchases the item cancel their order and not honor the sale price in the store and online. I think they have demonstrated very unethical bushiness practices and I hope anyone else who was harmed by this or similar sale adds that Dick's failed to honor have made their dissatisfaction known professionally through the appropriate ways. 
Regards,
[redacted]

Dear Revdex.com,   DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Field & Stream Wilderness Cabin 10 Person Tent on June 8, 2017.    It is our desire to ensure each customer has...

a positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”   “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. The inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any time. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colors. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Sites. For example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.”   Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.   Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,   We have reached out to Mr. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,
It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.   Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his recent Fit Bit purchase. We understand the importance of a product meeting the...

needs of the customers’ expectations for performance and/or durability. Should Mr. [redacted] feel he purchased used product, he should return the merchandise to the store for evaluation by a Store Manager.  Additionally, DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policy. If a customer's purchase does not meet our return policy, our staff will assist the customer with the manufacturers contact information, which we have provided below:
[redacted]
Thank you, DICK'S Sporting Goods

Dear Revdex.com,   We have reached out to Mr. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dick's Sporting Goods manager and I have spoken on two occasions. Once they offered to...

credit the installation cost and committed to having the installation completed properly.The installation company came to my home and leveled the rim. While here at my home the person adjusting the rim advised me of a defect in the product that was installed. According to the installation agent (employee of the installing company) the two piece pole system has a creased running from the bottom to the top (on both pieces of the pole system). I was contacted by the installing company June 5 @ 3:35pm  asking additional questions about this defect in the product. I was advised they would be in contact with me to get the pole system replaced and properly installed. I contacted a member of the local stores leadership via text on June 5th advising him on the status. He responded,advising me that he was not in the office but would be calling me the following day at noon. He did not contact me the following day. I made another attempt to update Dick's Sporting Goods local store leader ship that as of June 15th absolutely no response or progress in replacing the defective pole system. There is absolutely no commitment to correcting the install of what I have  been told is a defective pole system,making he entire basketball goal system unstable  and wobbling after simple short range  shot attempt. Dick's Sporting Goods and the Installing company are both aware that the issue is not resolved and have been aware of this since June 5, 2017. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive customer experience and we regret to hear of Ms. [redacted]’s complaint regarding her recent store experience. In reviewing this matter, our records indicate that Ms. [redacted] contacted our office on January 31, 2016, where our agent...

reviewed her experience and researched the matter with the store manager. The interaction with the associate was addressed and Ms. [redacted] was reassured of this, but she was also advised that disciplinary action is not shared externally. We offered our sincere apologies for the interaction on behalf of the store and the associate.
Furthermore, per the terms and conditions of our return policy (listed on the back of all receipts), "Returns with a gift receipt will be offered a gift card or exchange." With that said, we will not be able to honor Ms. [redacted]'s request for a cash refund; however, our gift cards can be used both online or in-store at any of our chains, they do not depreciate in value and do not expire.
Thank you,DICK'S Sporting Goods

For the purpose of clarification, DICK’S Sporting Goods is committed to providing a well-merchandised, signed, clean and neat shopping experience, where product is recovered and relocated to its specific location throughout the store hours of operation, to the best of our ability. Occasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price point. For that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppers. In such a situation, our staff and managers assist a customer with identifying the correct pricing.Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.

Dear Revdex.com,
DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. Vinsant may have experienced while attempting to order the Scent Crusher Deluxe Ozone Hunter's Closet on August 21, 2017.
It is our desire to ensure each customer has a positive...

experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”
“All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. The inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any time. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colors. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Sites. For example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.”
Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.
Thank you and best regards,
DICK’S Sporting Goods

Dear Revdex.com, We sincerely regret to hear of Ms. [redacted]'s complaint regarding a store visit. In order to review the concerns made by Ms. [redacted], we offered various options to help bring this matter to a satisfactory resolution:1. We advised Ms. [redacted] that we did not have record of a corporate contact,...

but we asked if she could have provided different contact information, in which we would have entered into her case. 2. In the event it would be more convenient, we also arranged for her come back to the store to meet with the Store Manager in order to review the coupons and the transaction so that any applicable price adjustments could be made. 3. Lastly, we offered our customer service phone number to call us directly to discuss this matter in more detail. However, all options to assist and resolve this matter were declined by Ms. [redacted]. Without the additional information or the ability to review the transaction and coupons mentioned, we are unable to assist in the matter. Thank you and best regards,DICK'S Sporting Goods