Cirrus Entertainment Group

So just to be clear, you've sent me a copy and paste response with 'terms and conditions' with zero effort to make this right or even address the fact that YOU made a mistake, not me. It is clear that the corporate structure at Dick's sporting goods is more focused on saving a penny than keeping a lifetime customer. This company will never see a dime of mine or my families again. 
Regards,
[redacted]

Dear Revdex.com, As noted in the previous response, in the event of a pricing error, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Thank you,DICK'S Sporting Goods

Dear Revdex.com,
We have reached out to Ms. [redacted] to bring this matter to a satisfactory resolution.
Thank you,DICK'S Sporting Goods

Dear Revdex.com, We are sorry to hear of Ms. [redacted]' continued disappointment; however, as previously stated, due to the popularity and high demand of the online Holiday deals, our site did cancel the order, as the units available did deplete. With so much interest in these very special events, product can go quickly in some cases. All sales are while supplies last and we do not offer rain checks. Thank you,DICK'S Sporting Goods

Dear Revdex.com,
In reviewing Mr. [redacted]'s order of the Eskimo QuickFish 2 Person Ice Fishing Shelter, we do show record of a $50.00 price adjustment/price match already being placed on this order.
It is our hope that Mr. [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic...

and outdoor needs.
Thank you and best regards,DICK’S Sporting Goods

Dear Revdex.com,   We again want to take this opportunity to apologize for Ms. [redacted] experience with the poor service and frustration with the referenced promotion. It is important to note that the details provided by Ms. [redacted] were addressed with upper management that oversees the store as we are constantly looking for customer insight to allow us to make improvements in the customer experience.   It is also important to note that in the event that a consumer has questions regarding a coupon and/or promotion, our associates and managers, can assist a customer in aligning the promotion/coupons with the applicable merchandise. We apologize this did not occur as we expect, but we hope that Ms. [redacted] gives us an opportunity in the future to provide her the level of service that we expect and that she deserves.   Again, we regret any frustration or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.   Thank you, DICK’S Sporting Goods

Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the delay in processing Mr. [redacted]'s return. Due to holiday demand, our return processing center was behind. However, our records do indicate that the...

refund has since been processed as of Thursday, January 26, 2017.
Again, we apologize for any delays and any inconvenience regarding this situation on behalf of DICK’S Sporting Goods.
Thank you,
DICK’S Sporting Goods

Dear Revdex.com,   We have reached out to Mr. Dubina and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,   Our systems show that Mr. [redacted]’s online order was placed at 7:06 PM on December 23, 2016, which would make the following day (Christmas Eve) the first business day.  Our online orders undergo a processing time (separate from the shipment time frame) of up to 2 business days....

That being said, the order processed within that time frame with the exception of excluding Christmas day, as our fulfillment locations, mail carriers, etc. were all closed. Mr. [redacted] had requested the order to be intercepted and returned to sender, which was also done per his request. He has since been refunded for the order.   Thank you, DICK’S Sporting Goods

Revdex.com:
I have spoken with them and not clear that it has been taken care of properly as he stated that he was going to listen to the recording of the time of purchase and after receiving item that was clearly not what I was told should one not expect to get what they was told they was ordering  or am I in the wrong

Dear Revdex.com,   DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Field & Stream Wilderness Cabin 10 Person Tent on June 8, 2017.    It is our desire to ensure each customer...

has a positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”   “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. The inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any time. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colors. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Sites. For example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.”   Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.   Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,   We have reached out to Ms. [redacted] to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,   In reviewing this matter, the order was delivered on Tuesday, December 20, 2016.   Thank you, DICK’S Sporting Goods

Dear Revdex.com,
We have provided [redacted] the proof of purchase needed to proceed with the claim. We ask that Mr. [redacted] reach out to us directly if he needs any additional assistance. Thank you,
DICK'S Sporting Goods

Dear Revdex.com,   DICK'S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or confusion regarding our “Guaranteed To Get There (GTGT)” promotion.   We understand our customer's urgency to have their...

gift selections shipped on time and without issue. However, our GTGT promotion was limited to some exclusions and terms and conditions. When the GTGT promotion was active on our website, the below verbiage was under the promotion detail:   What is the "Guaranteed To Get There" (GTGT) promotion?      This is a program where we guarantee delivery of certain item(s) by 12/24/16 or the customer will get their item(s) for free.   Who will qualify? (Must meet ALL criteria below) Eligible items indicated with the “Guaranteed Holiday Delivery” tag and noted as “Usually ships in 1-2 business days”Delivery Methods:  Orders received and cleared credit authorization before 11:59 PM PT on Monday, December 19, 2016 for Standard Shipping, before 11:59 PM PT on Tuesday, December 20, 2016 for 2- Day Shipping, or before 11:59 PM PT on Wednesday, December 21, 2016 for 1- Day ShippingOrders shipped to a valid address in the contiguous United StatesAttempted delivery on or before Saturday December 24, 2016 satisfies this offer   This program does NOT apply to: Customized items, special orders, gift cards, items on backorder or cancelled orders (e.g., out-of-stock merchandise)Shipments to Alaska, Hawaii and U.S. territories and possessionsShipments to P.O. boxes or APO/FPO addressesOrders where the required Delivery Method (as set forth above) was not selected at the time of checkout  Orders delayed by shipping carriers, acts of war, terrorism, acts of nature, or other events beyond our controlPrevious purchases   Again, we regret and misunderstanding or inconvenience regarding our GTGT promotion, but the order did not qualify as it was regretfully cancelled.   Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, We have attempted to reach Mr. Dramis, but have been unsuccessful. We ask that Mr. Dramis follow up via the contact information provided to him in order to resolve this matter. Thank you,DICK'S Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been in email communication with Liz at Dick's Sporting Goods.  We have exchanged two emails.  In both emails, Liz addressed my concerns for the agregious service I received, and offer a $25 gift card for the inconvenience I experienced.  I am still waiting to hear about the bait and switch pricing and how this will be handled going forward.  My frustration with the situation continues to be the pricing changed three times during the course of the checkout and failure to correct and honor the sale prices.  I am still waiting for this to be addressed.  
Regards,
Kristin [redacted]

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience and with that said, we regret to hear of Ms. [redacted]’s complaint regarding her delivery and installation services. We have forwarded the information as relayed to us through this complaint to our business...

partner, Go Configure to ensure it is reviewed and addressed appropriately. Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,   We have worked with Mr. [redacted] on January 5, 2017 and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Field & Stream has offered 20% off my next order, but that is unacceptable. I just want Field & Stream to honor their 15% off my previous order as they honored for other customers that same day. As stated before, they gave the 15% off an order only five hours after my order for the same products.