Cirrus Entertainment Group

Dear Revdex.com,DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the inconvenience surrounding authorization charges. When an order is placed, the payment amount is authorized and held by a customer's financial institution...

at the time the order is placed to confirm the card is valid. Please be assured, this is not a charge and this authorization will be removed. For credit or debit cards, this authorization hold usually drops off within 3 -5 business days, however it depends on your financial institution as to when it is released. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Best regards, DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Mr. [redacted] and came to a satisfactory resolution. Thank you,DICK'S Sporting Goods

Dear Revdex.com,DICK'S Sporting Goods is committed to ensuring a positive customer experience.  We sincerely regret to hear of Ms. [redacted]'s concerns regarding two refunds for a recent online order. In reviewing the matter our office was able to see that on 2/26/16 two credits were issued back to the...

card on file for $56.24 each.  These two credits together represent the refund of $112.48 Ms. [redacted] inquired about. On 3/12/16 three credits were issued back to the same card for $2.95, $5.00 and $9.00.  These refunds together represent the $16.95 portion.We reached out to Ms. [redacted] on 3/15 via email and provided contact information so we could discuss her refunds.  After not hearing back we reached out again via email on 3/18 with more detail and explaining how the funds were returned. Ms. [redacted] has our email and phone number if she has any additional concerns. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.  Thank you and best regards, DICK'S Sporting Goods Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for allowing us the opportunity to investigate and resolve this complaint.  On 6/1/2016 our Customer Service Support Team contacted Ms. XXXX directly about this situation.  Our customer service representative discussed the reason for the coupons not applying and offered an...

appeasement to refund the coupons as a courtesy.  Ms. XXXX accepted and this matter has been closed. Sincerely, Dick's Sporting Goods

We are truly disappointed to hear of the experience Ms. XXXX encountered at our store location.  Ms. XXXX contacted our Customer Service Department the day of the incident (6/10/2015) and once we received the Revdex.com report a Representative contacted Ms. XXX again today on 6/11/2015.We have...

thoroughly documented the incident in a report at our Corporate office.  The details have been shared the Manager and District Manager that oversees this location.  We will be closely monitoring this location for similar reports.  Having the opportunity to investigate this complaint will prevent situations like this from happening in the future.We sincerely thank Mx. XXX for bringing this matter to our attention.  We extended a gift card to Ms.XXXX as an extension of our apology and hope she will use this to come back in our store and receive the exceptional customer service we know we are capable of providing.Sincerely,DICK's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I  called Customer Service today,  to verify the amounts credited to my gift CArds.   4 of the 5 listed in your email are correct.  thank you for that.  However, the first one on your list of 6/8/17 states that the Current balance on card # 71086 is $162.29;   I was told today that it only holds a balance of $96.83. According to your math in the column... the total should be $$182.29.  Pls correct this amount and I will be happy to resolve this complaint.   
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I opt out of there emails a year ago not only did they not stop it doubled I 20 a day now. this is complete harassment . not only that after I opted out I started getting emails from all sort of other sporting good sites. it happened after I opt out. I beleive they sold me email and other info to othet sites.

6/10/2015Revdex.com Complaint # 10645362We are very sorry to learn of Mr. XXX's experience with a recent fishing promotion.  Our Corporate Customer Service Team has reached out to Mr. XXX directly to review the complaint.We reviewed the sign Mr. XXXX provided to us and apologize if the detail was...

unclear.  Our associates are available to review the qualifying items for the sale and we were unable to verify who in the store provided Mr. XXX with misinformation on the sale.  We have worked directly with the store to prevent this for the future.  We have also made Mr. XXX aware that G Loomis is on our exclusions list published at www.dicksportinggoods.com and was not eligible for this sale. Since this created a disappointing experience we wanted to help Mr. XXX with the purchase.  It was identified through speaking with him directly on June 10, 2015 that he returned the rod and reel and has already been refunded.  Due to the inconvenience, we extended a $25.00 gift card to Mr. XXX and offered our sincere apologies.  Mr. XXX accepted.We appreciate this matter being brought to our attention.Sincerely,DICK's Sporting Goods

Dear Revdex.com,   We have reached out to Mr. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,  It is always DICK'S Sporting Good's goal to ensure our customers' satisfaction.Please know that we regret any inconvenience or misunderstanding that Mr. [redacted] may have experienced related to his product return on 7/30/2016 back on his VISA Debit account. We researched Mr. [redacted]'s...

refund and see that it went through or register on 7/30/2016 and was successfully submitted through our bank on 7/31/2016 for $316.93. If he doesn't already, he should see the funds in his account very shortly. Across all retail, it is expected that Debit card refunds take approximately 3-5 business days to fully post. Mr. [redacted]'s refund is still within this timeline. It is our hope that Mr. [redacted] continues to make DICK'S Sporting Goods the destination for all of his golf, outdoor and athletic needs. If he still does not see his refund or has more questions, he may contact our customer service team at ###-###-####.  Thank you and best regards, DICK'S Sporting Goods Customer Service

There was no store ad on this gun. This is a country wide dicks internet price on a gun they can acquire. A week later it is still listed on their internet web page. It is false advertising to list the gun for sale and not provide it to the customer. Especially a week after you tell your customer it is unavailable.

Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Mr. Brady may have experienced while attempting to order the Hoka running shoes. It is our desire to ensure each customer has a positive experience shopping in our stores and online. Our records...

indicate that our site did regretfully cancel the order, as the units in this size ordered did deplete during the process of validating item availability associated with sizing.  Again, we regret any inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction.   Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his Tippman 98 Custom Platinum Series Marker purchase. We understand the importance of a...

product meeting the needs of the customers’ expectations for performance and/or durability.    DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policy. If a product does not meet the terms and conditions of our return policy, our associates should assist with the manufacturer's contact information. We apologize for the poor service and lack of communication regarding options for the defective Tippman 98 Custom Platinum Series Marker. Below is the link to Tippman's Warranty Policy and Customer Service Phone Number, which should have been provided to Mr. [redacted] during his recent store visit:          ###-###-####           http://dsgakns1.dickssportinggoods.com/297618/published/T102084.pdf?&ab=PD...⇄ you and best regards, DICK'S Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The refund was applied to a gift card but the store also took our debit card (to supposedly charge ~$8 in tax, which was already charged on the online order).  The whole value of the order was placed on this Visa.  I left the store with a full gift card.  Once I figured this out, I called again to charge the gift card and remove the Visa charge.  I have been waiting for this refund for nearly two months now.  It has been escalated to the bank, who is conducting an investigation.  I have all supporting documentation and ticket numbers from online calls.  I'm sure there are audio recordings and store video footage as well.  I will continue to pursue a resolution with Dicks until I get my money back.  I will not accept their "resolution."  I'm prepared to speak with whomever necessary to get a resolution as I'm tired of waiting and sick of the back and forth with dozens of people who refuse to help me get my money back.  At this point, it is essentially stealing $250 from me.
Regards,
[redacted]

We are truly sorry to hear of Mr. XXXX;s experience with the delivery of his treadmill.  We certainly understand his frustration and want to get this resolved as quickly as possible.  Below is the timeline of appointments, cancellations and rescheduled appointments through GoConfigure our...

D&A partner.  It appears that the customer is scheduled for 6/7 between 5-9pm.  *   5/15 order submitted self scheduled for 5/21 *   5/17 time window entered by tech for 10am-2pm *   5/17 customer refused apt order rescheduled for 5/21 2-6pm *   5/21 customer called in for tech's ETA *   5/21 order rescheduled for 5/22 2-6pm *   5/22 customer called and message left advising tech needed to reschedule *   5/22 customer called in to inquire why the order being rescheduled *   5/22 order reassigned to new tech *   5/23 order scheduled for 5/27 3-7pm *   5/27 tech arrived at the store box was damaged the customer refused D/A no other product available *   5/28 order scheduled for 6/1 10am-2pm *   5/30 order rescheduled customer requesting after 5pm time window *   5/31 order scheduled for 6/6 9am-1pm *   6/1 customer called in to request order be rescheduled need after 5pm *   6/2 order scheduled for 6/7 3-7pm *   6/6 time window pushed back per customer's request 5-9pmThe customer is also being offered an appeasement for the inconvenience and delays. We certainly strive to exceed customers expectations when offering Delivery and Services at our stores.  We certainly take this feedback seriously and want to prevent tech cancellations as much as possible.  We understand that is not always our control but we do our best to reschedule and accommodate the needs of the customer first.  We are so sorry to have disappointed you with this delivery and hope to improve for the future.Sincerely,Dick'S Sporting Goods

Dear Revdex.com,
Our records indicate that Ms. [redacted] online order was placed on March 17, 2017 and expedited shipping was selected. The order has since delivered as of March 23, 2017. We apologize for any delay in fulfilling her order, but we have confirmed that Ms. [redacted] was not charged for the...

expedited shipping.
Thank you,
DICK’S Sporting Goods

Dear Revdex.com,
We have been attempting to reach Mr. [redacted] regarding his defective Umbro soccer shoes, but have been unsuccessful in our attempts via phone. We have since followed up via email to provide all available options for the Umbro shoes. We advised Mr. [redacted] that...

Umbro is a private label brand of DICK'S Sporting Goods and comes with a 1 year warranty that is handled at any local store. In the event Mr. [redacted]  no longer had his receipt, we also included a copy in the email along with the direction to return or exchange the shoes at any one of our locations.
Thank you and best regards,
DICK'S Sporting Goods

Dear Revdex.com,
We have reached out to Mr. [redacted] to bring this matter to a satisfactory resolution.
Thank you,DICK'S Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience or frustration Mr. [redacted] may have experienced. In reviewing the referenced transaction, the original online order was...

placed 12/3/2016 and the payment type was a VISA. Upon returning the online order to the local store on 12/21/2016, the refund was applied to a gift card instead of the VISA and a new order was placed. The new order was delivered to Mr. [redacted] on 12/27/2016. Since the original order was refunded via the gift card and the second/replacement order was paid for with the refunded gift card, the customer is not owed a refund.   Again, we apologize for any inconvenience or frustration regarding this situation on behalf of DICK’S Sporting Goods.   Thank you, DICK’S Sporting Goods