Cirrus Entertainment Group

Dear Revdex.com, In reviewing Mr. [redacted]'s email preferences, we did not show record of the opt out. We certainly apologize for any frustration and have since updated the email preferences linked to the email address on file. Due to the pre-planned nature of these mailings, please be aware that it may take 7-10 days until the information is updated in our database. We appreciate Mr. [redacted]'s patience.Thank you,DICK'S Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Field & Stream Wilderness Cabin 10 Person Tent on June 8, 2017.    It is our desire to ensure each customer...

has a positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”   “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. The inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any time. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colors. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Sites. For example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.”   Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.   Thank you and best regards, DICK’S Sporting Goods

We have emailed the customer a complete recap of the gift cards and the activity for each gift card as she requested.

Dear Revdex.com, For the purpose of clarification, DICK’S Sporting Goods is committed to providing well-merchandised, signed, clean and neat shopping experience where product is recovered and relocated to its specific location throughout the store hours of operation to the best of our ability. In the event...

that a consumer moves a product to another location, our shelving labels (which provide descriptions) and pricing tags/stickers can assist a customer in determining the product price. Occasionally, product is discovered by other customers in locations where the pricing is specific to another product, and at a lower price point. For example, the Little Tikes basketball goal as referenced by Mr. [redacted]. For that inconvenience, we would like to apologize again for any confusion this may cause our valued shoppers. In such a situation, our staff and managers will assist a customer with identifying the correct pricing and product descriptions on shelf labels and/or product tags. Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods.Thank you,DICK’S Sporting Goods

Dear Revdex.com, In reviewing this matter, Mr. [redacted] contacted our office on December 22, 2015, and we offered a resolution in which he accepted. It is important to note that we also explained that while it is our goal to keep our stores well stocked with the merchandise most in demand by our...

customers, it can be difficult to judge the popularity of any particular item. As disclosed in our advertisements, "Firearms and Ammunition are in-store only and limited to stock on hand. Quantities vary by store"  Thank you,DICK'S Sporting Goods

Dear Revdex.com,   DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Field & Stream Wilderness Cabin 10 Person Tent on June 8, 2017.    It is our desire to ensure each customer has...

a positive experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”   “All features, content, availability, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. The inclusion of any products or services on a Site at a particular time does not imply or warrant that these products or services will be available at any time. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We attempt to ensure that information on the Sites is complete, accurate and up-to-date, including the applicable colors; however, the actual color you see depends on your device set-up, and We cannot guarantee that your device will accurately display such colors. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Sites. For example, products or services included on a Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In the event of a pricing error or discrepancy on a Site with respect to products or services, We reserve the right to cancel any orders (or partial orders) for such products or services.”   Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.   Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,
In reviewing this matter, Ms. [redacted] has contacted our offices regarding her Guaranteed to Get There (GTGT) claim and she was advised that her claim was currently being reviewed. The most recent update within Ms> [redacted] shows that the credit was applied to the original form of...

payment and a confirmation email was sent to the email address on the original order today, January 14, 2016.
Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, We are sorry to hear of Mr. XXXXX's frustration with his experience ordering a golf club from us. Mr. XXXXX requested to speak with a supervisor with our online team on 4/17 and we have reached out to him multiple times. A supervisor attempted to reach Mr. XXXXX through phone and...

email on 4/19, 4/21, 4/26, and again today 5/2 but was not able to reach him. We are happy to assist further so if the customer would like any additional assistance he may reach our office at ###-###-####. Sincerely,Dick's Sporting Goods

They did not offer a solution but instead offered me a coupon code for my troubles, I am still stuck with a bike that was advertised to me wrongly. The...

customer service representative, Darlene kept saying that this is what I get for that price even when she said hat hey made an advertising mistake. Now I'm stuck with a bike that was falsely advertised to me!
Regards,
[redacted]

Dear Revdex.com,
DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Beats by Dr. Dre Studio headphones.
It is our desire to ensure each customer has a positive experience shopping in our stores...

and online. Our site did identify a pricing error found listed for the Beats by Dr. Dre headphones. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”
“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”
Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods.
Thank you and best regards, DICK’S Sporting Goods

We regret to hear of Mr. XXXXX's dissatisfaction with his experiences at our store location. We have addressed the issues with upper management at the store and also called out to Mr. XXXXX and spoke to him on 2/19/16. We assured him we would share his feedback with the appropriate individuals and...

apologized for his frustration, with which Mr. XXXXX seemed satisfied. If he has any further questions he can call us at ###-###-####. Sincerely, Dick's Sporting Goods

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I did in fact have all of the originals contents and it was and still is in new condition (only worn a few times until I began getting this irritation/outbreak, at which point I attempted to return it, but they refused once I told them I had in fact opening it and the reason why I had to return it is because I felt something interesting its materials I must have been allergic to...they could hardly even tell it was opened or worn, but I am honest, again, having all the original materials and this product still looking in New condition and within the return period, but essentially, due to the fact I wore it (which is the only way to have learned about getting an allergic reaction from wearing it), they claimed that although the return period hadn't yet lapsed, it was a personal product and therefore something they could not accept as a return. This is not something explained however on the receipt, which they are also referring to in their past response and that was and still is my point...they allowed my return period to lapse and told me to try calling the customer service number, since on the phone they have way more leeway than they have in the retail stores. They of course did nothing to help the situation, just more all-around. Honestly and seriously, even though in the rarest of an occasion, I've never had a defective product, or one that otherwise didn't agree with me, whether an itchy sweater or something that in "still new" condition and within the return period I had been refused a return. For Pete same, it wasn't buyers remorse, it  clearly irritated my wrist and was causing an allergic rash; I then immediately discontinued wearing it and immediately attempted a return and was blocked from doing so... They are seriously sending the wrong message here to not hold up their end with what was a legitimate return, which unfortunately now time has far lapsed and I should not have to suffer furthermore as a result of that, and for being honest too...really and I quote " I can't even tell you wore it." Well, I hate to say this but, I wouldn't blame customers for lying when this is the thanks you get in return!!!! For all I know, maybe someone else did wear it before I did,and that is why I had the reaction I did? After all, the box was already opened when the salesgirl took it out from the locked cabinet. She told me it was just opened for people to try on and was still new. This is messed up and all of my money this holiday season for anything similar to products they sell, I will just go to Sports Authority, or any other numbers of others sports and recreational retail stores, I want nothing further from Dicks ever...they have soured my opinion of them and I see not attempts of any sort to turn this experience around, so I am done, other than to file this complaint and continue pursuing it and to warn others of what can happen when you're trusting and expect certain businesses to play fair, and the results and bad taste left when they do not and are nothing but a constant insult and disappointment. By the way, I was an assistant retail manager years ago, and this was something well within their scope of possibility and reasonable to honor, under the circumstances. It wasn't quite as "black and white" as they were making it out to be, as though I had been blurring the lines or something. This should have been "something" well within a case by case basis that had granted merit to honor, and not something that looked like it had been used and was just later being returned not in New condition original condition or without all its parts, product information etc... I even had everything returned back to the package, same condition as I purchased it, and that is the big insult here that makes this all sooooooooo absurd!!!!!!!!! I will continue to escalate this, not because I don't have anything better to do with my time, but because of the principle of it all. In the end I hope they'll see and appreciate that I'm doing them a favor, a different kind of person/customer, might have quite "literally" turned this otherwise into a federal case, and next time, if there is one....it would serve them right in being a lesson on how to better conduct business and employ better more rational use of sounder judgements.

Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability and delayed response time while we attempted to fulfill the order. We understand our customers’ urgency to have their gift...

selections shipped on time and without issue and we truly regret any disappointment. However, due to the popularity and high demand of the online Holiday deals, our site did cancel the order, as the units available did deplete. With so much interest in these very special events, product can go quickly in some cases. 
In an effort to attempt to secure our customer’s satisfaction, we offered a 25% discount for Ms.. [redacted]’s next order. We understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Ms. [redacted] confidence in another purchase. 
Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with his online order for championship merchandise. We see in the order that it was shipped and he received the merchandise on 7/7, he also was provided with a credit of a little over 20% back on his form of purchase. If Mr. XXXXX has any...

additional concerns he can reach us at ###-###-####. Sincerely,Dick's Sporting Goods

Dear Revdex.com, We regret to hear of Ms. XXXXX's issue with her daughter's bike. We have spoken with the store location and we both are willing to partner to assist her. I reached out to her via phone on 8/15, 8/16, and 8/18 and left messages each time with my direct line. We are happy to help reach...

a resolution. If Ms. XXXXX has any additional questions she may call my direct line as I have left for her, or reach out at ###-###-#### and we can assist further. Sincerely,Dick's Sporting Goods

Dear Revdex.com,
We sincerely regret to hear of Mr. [redacted]'s complaint regarding his online experience.
A payment amount is authorized and held by a customer's financial institution at the time an order is placed to confirm the card is valid. A customer will only be charged for their purchase when...

the item has been shipped or when it has been picked up in store if using the Buy Online, Pick Up in Store program.
In the event the order is canceled, as with the case with Mr. [redacted]'s order, the authorization hold will expire in accordance with the terms of his bank or financial institution, typically within 3 to 5 business days.
Thank you and best regards,DICK'S Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,   We have reached out to Ms. [redacted] and are working to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com,   In reviewing Mr. [redacted]’s complaint regarding our ScoreCard/Loyalty program, we sincerely apologize for any inconvenience or frustration. Our records indicate that Mr. M[redacted]’s points were accumulating on his ScoreCard account without issue; however, they were not successfully...

converting into a reward due to his preferences being sent to receive them by mail and his mailing address was on record as non-mailable. As of July 12 his account was updated to mailable after receiving confirmation via an email reply from Mr. [redacted] with his full, correct mailing address.   We only process rewards once a month and since Mr. [redacted]’s account is now updated, his points will successfully convert into a reward during our next schedule reward cycle. Our next reward schedule will begin the week of July 31, 2017. We again apologize for any inconvenience or frustration on behalf of DICK’S Sporting Goods.   Thank you, DICK’S Sporting Goods