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Cirrus Entertainment Group

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Reviews Cirrus Entertainment Group

Cirrus Entertainment Group Reviews (469)

Dear Revdex.com,MrXXXXX reached out to us by email on 2/and 2/15, through social media on 2/and contacted us through the Revdex.com on 2/In response to all of these contacts, a senior agent from our office called out to MrXXXXX to discuss any of the issues mentioned in his complaintAfter addressing his concern of the way he was treated in the store, we asked how else we could assist him and he said that was allIn addition, we have information that MrXXXXX has been getting discounts at the store and may be engaging in the unauthorized resale of Field & Stream merchandise (owned and operated by Dick's Sporting Goods)The volume at which MrXXXXX is purchasing Field & Stream merchandise indicates that he may be acting in a commercial capacityNot only are his practices unauthorized, but they are also in breach our numerous vendor agreements and our Terms of Use, http://www.dickssportinggoods.com/helpdesk/index.jsp?display=safety&subdisplay=t... both of which preclude such activityIf MrXXXXX has any additional questions he can contact our office at ###-###-####.Sincerely, Dick's Sporting Goods

Dear Revdex.com, We are sorry to hear of MrXXXXX's experience with ordering an air hockey table onlineWe reached out to MrXXXXX and have honored the sale price on that item, as it is back in stockIn addition, we are using his feedback to do further research into our processes and evaluate which areas need improvementIf MrXXXXX needs any additional help he has my direct line and can reach out by phone or email, or can call ###-###-####Sincerely,Dick's Sporting Goods

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, We regret to hear that MsXXXXXX was having difficult receiving her prize from the local fairWe reached out to MsXXXXXX and offered a resolution which was mutually acceptableIf she needs additional assistance she can reach out to us by phone or email Thank you, DICK’S Sporting Goods

Dear Revdex.com, We want to take this opportunity to offer our sincere apologies for the delays associated with the refund for Ms [redacted] 's online orderWhen an item is refused upon delivery, the process can be delayed, especially around Holiday, as we await confirmation of the return to the vendorIn reviewing this matter, we show that Ms [redacted] 's order has since been refunded for the full amountThank you,DICK'S Sporting Goods

I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept their resolutionI do not think I would have received this reply from the company had it not been for the intervention of Revdex.comThere are still unanswered questions in this process as to how can they advertise a item at a price and after someone purchases the item cancel their order and not honor the sale price in the store and onlineI think they have demonstrated very unethical bushiness practices and I hope anyone else who was harmed by this or similar sale adds that Dick's failed to honor have made their dissatisfaction known professionally through the appropriate ways Regards, [redacted] ***

Dear Revdex.com, We have attempted to reach Ms [redacted] via phone on numerous occasions and have since followed up via email, but have yet to successfully reach herWe will continue to attempt to make contact until we bring this matter to a satisfactory resolution Thank you,DICK'S Sporting Goods

Dear Revdex.com,It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction Please know that we regret any inconvenience or disappointment that Ms [redacted] may have experienced related to her NIKE footwear purchaseWe understand the importance of a product meeting the needs of the customers’ expectations for performance and/or durability DICK’S Sporting Goods always attempts to accommodate a customer with their product concerns through an exchange or return within our 90-day return policyBeyond the return policy (as with Ms [redacted] 's used footwear), if a customer has a concern with their product, they may work through the manufacturer to determine if there is a defect in materials or workmanship or an issue associated with accidental damage NIKE Customer Service [redacted] Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, In reviewing Mr***'s order of the Eskimo QuickFish Person Ice Fishing Shelter, we do show record of a $price adjustment/price match already being placed on this order It is our hope that Mr [redacted] continues to make DICK’S Sporting Goods the destination for his fitness, athletic and outdoor needs Thank you and best regards,DICK’S Sporting Goods

In reviewing this matter, our records indicate that Ms [redacted] online order has been refunded as of April 11, In follow up to Mr [redacted] online order, the original gift card was revaluedOn April 18, 2017, Ms [redacted] reached out to customer service again and it was reported that the originally used gift card was no longer in her possessionAt that time, a replacement gift card was mailed directly to the address on fileThank you,DICK’S Sporting Goods

Dear Revdex.com, We regret to hear that Ms [redacted] was missing items in her recent online orderThe missing parts were requested and ordered from the manufacturerThe items were expedited with two day shipping and should arrive to the customer this week (if not already) Thank you,Dick's Sporting Goods

I sent the package over weeks ago and have contacted customer service timesNo one can confirm if the package was received or if/when it will be returned to meI have had two people in customer service say I might not get it back that they are backed up and don't open their packagesThey just process returnsOne person hung up on me for no reasonI never received a response to my email to customer serviceThe last call I had said they are backed up and when they open the package they will send it backI think dealing with a large organization like Dicks, I should get a straight answer if I am going to receive the box back and when that will bePlease let me know if the box has been received by you and when it will be shipped back to me

I did in fact have all of the originals contents and it was and still is in new condition (only worn a few times until I began getting this irritation/outbreak, at which point I attempted to return it, but they refused once I told them I had in fact opening it and the reason why I had to return it is because I felt something interesting its materials I must have been allergic to...they could hardly even tell it was opened or worn, but I am honest, again, having all the original materials and this product still looking in New condition and within the return period, but essentially, due to the fact I wore it (which is the only way to have learned about getting an allergic reaction from wearing it), they claimed that although the return period hadn't yet lapsed, it was a personal product and therefore something they could not accept as a returnThis is not something explained however on the receipt, which they are also referring to in their past response and that was and still is my point...they allowed my return period to lapse and told me to try calling the customer service number, since on the phone they have way more leeway than they have in the retail storesThey of course did nothing to help the situation, just more all-aroundHonestly and seriously, even though in the rarest of an occasion, I've never had a defective product, or one that otherwise didn't agree with me, whether an itchy sweater or something that in "still new" condition and within the return period I had been refused a returnFor Pete same, it wasn't buyers remorse, it clearly irritated my wrist and was causing an allergic rash; I then immediately discontinued wearing it and immediately attempted a return and was blocked from doing soThey are seriously sending the wrong message here to not hold up their end with what was a legitimate return, which unfortunately now time has far lapsed and I should not have to suffer furthermore as a result of that, and for being honest too...really and I quote " I can't even tell you wore it." Well, I hate to say this but, I wouldn't blame customers for lying when this is the thanks you get in return!!!! For all I know, maybe someone else did wear it before I did,and that is why I had the reaction I did? After all, the box was already opened when the salesgirl took it out from the locked cabinetShe told me it was just opened for people to try on and was still newThis is messed up and all of my money this holiday season for anything similar to products they sell, I will just go to Sports Authority, or any other numbers of others sports and recreational retail stores, I want nothing further from Dicks ever...they have soured my opinion of them and I see not attempts of any sort to turn this experience around, so I am done, other than to file this complaint and continue pursuing it and to warn others of what can happen when you're trusting and expect certain businesses to play fair, and the results and bad taste left when they do not and are nothing but a constant insult and disappointmentBy the way, I was an assistant retail manager years ago, and this was something well within their scope of possibility and reasonable to honor, under the circumstancesIt wasn't quite as "black and white" as they were making it out to be, as though I had been blurring the lines or somethingThis should have been "something" well within a case by case basis that had granted merit to honor, and not something that looked like it had been used and was just later being returned not in New condition original condition or without all its parts, product information etcI even had everything returned back to the package, same condition as I purchased it, and that is the big insult here that makes this all sooooooooo absurd!!!!!!!!! I will continue to escalate this, not because I don't have anything better to do with my time, but because of the principle of it allIn the end I hope they'll see and appreciate that I'm doing them a favor, a different kind of person/customer, might have quite "literally" turned this otherwise into a federal case, and next time, if there is one....it would serve them right in being a lesson on how to better conduct business and employ better more rational use of sounder judgements

Dear Revdex.com, We would like to offer our sincere apologies for the frustration in follow up to the treadmill purchase, as it is is our desire that all customers find satisfaction with the service or merchandise purchased with DICK’S Sporting Goods before, during and after the sale In reviewing this matter, Ms [redacted] - [redacted] complaint appears to be in follow up to a repair appointment in February where parts were ordered and handled through a third party repair companyThe parts did arrive, and the third party repair technician(s) returned on-site to install and complete the repair in March A representative from our warranty company, Asurion, has reached out to Mr [redacted] - [redacted] to assistAlthough there was overall dissatisfaction discussed about the third party repair company, Ms [redacted] stated that the unit is working and did not want or need to file a claimShould Ms [redacted] - [redacted] need additional service we ask that she reach out to the representative from Asurion as she was provided his personal contact information Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com, We have notified [redacted] of the property damage claim and they have confirmed that a claim’s manager has contacted the customer to resolve this situation Thank you, DICK’S Sporting Goods

Dear Revdex.com, We have attempted to assist Ms [redacted] with the referenced gift card, but the documentation referenced by Ms [redacted] does not match our records, which would include a "web order number." We also searched our system with all other contact information provided by Ms***, but we were unable to locate an order Thank you, DICK'S Sporting Goods

Dear Revdex.com, In reviewing Mr [redacted] ’s complaint regarding our ScoreCard/Loyalty program, we sincerely apologize for any inconvenience or frustrationOur records indicate that MrM***’s points were accumulating on his ScoreCard account without issue; however, they were not successfully converting into a reward due to his preferences being sent to receive them by mail and his mailing address was on record as non-mailableAs of July his account was updated to mailable after receiving confirmation via an email reply from Mr [redacted] with his full, correct mailing address We only process rewards once a month and since Mr [redacted] ’s account is now updated, his points will successfully convert into a reward during our next schedule reward cycleOur next reward schedule will begin the week of July 31, We again apologize for any inconvenience or frustration on behalf of DICK’S Sporting Goods Thank you, DICK’S Sporting Goods

We are truly sorry to hear of MrXXXX;s experience with the delivery of his treadmill We certainly understand his frustration and want to get this resolved as quickly as possible Below is the timeline of appointments, cancellations and rescheduled appointments through GoConfigure our D&A partner It appears that the customer is scheduled for 6/between 5-9pm * 5/order submitted self scheduled for 5/* 5/time window entered by tech for 10am-2pm * 5/customer refused apt order rescheduled for 5/2-6pm * 5/customer called in for tech's ETA * 5/order rescheduled for 5/2-6pm * 5/customer called and message left advising tech needed to reschedule * 5/customer called in to inquire why the order being rescheduled * 5/order reassigned to new tech * 5/order scheduled for 5/3-7pm * 5/tech arrived at the store box was damaged the customer refused D/A no other product available * 5/order scheduled for 6/10am-2pm * 5/order rescheduled customer requesting after 5pm time window * 5/order scheduled for 6/9am-1pm * 6/customer called in to request order be rescheduled need after 5pm * 6/order scheduled for 6/3-7pm * 6/time window pushed back per customer's request 5-9pmThe customer is also being offered an appeasement for the inconvenience and delaysWe certainly strive to exceed customers expectations when offering Delivery and Services at our stores We certainly take this feedback seriously and want to prevent tech cancellations as much as possible We understand that is not always our control but we do our best to reschedule and accommodate the needs of the customer first We are so sorry to have disappointed you with this delivery and hope to improve for the future.Sincerely,Dick'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for any inconvenience, delay or frustration Ms [redacted] may have experiencedIn reviewing this matter, we do see that Ms [redacted] has worked with our team on August to bring this matter to resolution with the processing of her refund after confirmation from the carrier about the status of the deliveryWe again apologize, but have confirmed a full refund has been processed Thank you, DICK’S Sporting Goods

Dear Revdex.com, We understand Mr [redacted] 's frustration regarding our merchandise being o-stock during promotionsWhile advertisements in our circulars do go out, they are being sent out district wideThis means that not all stores may receive the same amount of the inventory as the other neighboring storesIt is certainly not our intent to make our customers upsetWe have forwarded and shared Mr [redacted] 's feedback and concerns with the appropriate business partners Thank you,DICK'S Sporting Goods

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Address: 345 Court St, Coraopolis, New Hampshire, United States, 15108-3817

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