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Cirrus Entertainment Group

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Cirrus Entertainment Group Reviews (469)

Dear Revdex.com, DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience that Ms. [redacted] may have experienced while attempting to order the Lifetime Freestyle XL 98 Stand-Up Paddle Board on November 27, 2015.  It is our desire to ensure each customer has a positive...

experience shopping in our stores and online. Our site did cancel the order as a pricing error was found during the process of validating the payment and order availability. For purpose of clarification, DICK’SSportingGoods.com does disclose the below message under our “Terms of Use:”“We attempt to ensure that information on the Site is complete, accurate and up to date. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out-of-date. We make no representation as to the completeness, accuracy or currency of any information on the Site. For example, products or services included on the Site may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated on the Site. In addition, we may make changes in information about price and/or availability without notice. In the event of a pricing error or discrepancy on the Site, we reserve the right to cancel any such orders.”Again, we regret any inconvenience or disappointment regarding this situation on behalf of DICK’S Sporting Goods, but we did confirm that the $90.00 gift card used on the order has the full, active balance for use on a future purchase. Thank you and best regards, DICK’S Sporting Goods

I was called by Dicks sporting goods, however I was not able to call them back for a couple of days, at which time I left a vm to let them know that I worked during their business hours and it was hard for me to call them, asked them to please email me instead and gave them my email, after receiving the response that they had called me 3 different times and to call them I had to actually take time off from my work to make that call, advised them at the time what happened and the agent Cheyenne said if Dicks could not find the bike then they would have to replace it, I asked them to correspond via email because it was something I could check thru out the day, Cheyenne was the person of contact at Dicks and she advised she would email me. Will wait for their answer
Regards, 
[redacted]

The 20% off Online or In-Store Coupon e-mail coupon is so defective it can not be printed and has errors even to copy as it diverts to program errors.  I was able to copy it to Word but there is no way to print the actual coupon after the e-mail is clicked on (the actual 20% Coupon with...

the Barcode) .  It is above in the Attachments.

Dear Revdex.com, We regret to hear of Mr. XXXXX's dissatisfaction with his online order experience. I have reached out to Mr. XXXXX and we have reached a mutually agreeable resolution. If Mr. XXXXX has any additional questions he may reach us at 877-846-9997. Sincerely,Dick's Sporting Goods

Dear Revdex.com,
In reviewing this matter, Ms. [redacted] reached out to our team via another channel and we were able to successfully bring this matter to a satisfactory resolution.
Thank you,
Dick's Sporting Goods

Dear Revdex.com, In an effort to overcome Mr.. [redacted]'s disappointment with our promotional offer, we have reached out to him directly in hopes to bring this matter to a satisfactory resolution.Thank you,DICK'S Sporting Goods

Dear Revdex.com,   We have notified [redacted] of the property damage claim and they have confirmed that a claim’s manager has contacted the customer to resolve this situation.   Thank you, DICK’S Sporting Goods

Dear Revdex.com,
We have worked with our Delivery and Assembly provider to attempt to bring resolution to this matter, but the attempts to reach the customer have been unsuccessful. We will continue to attempt to reach Mr. [redacted] in order to resolve this matter.
Thank you and best regards, DICK'S...

Sporting Goods

Dear Revdex.com,   Dick's Sporting Goods is committed to ensuring a positive customer experience.  We regret to hear of Ms. [redacted]'s experience while shopping online for her "under the weather tent." We strive to make every shopping experience a pleasant one whether online or in store.   We...

reviewed Ms. [redacted]'s order and processing time and found that it is fulfilling within the expectations set on our web site.  We try to make sure that our customers have multiple chances to review our shipping policies and timelines before they finalize their transaction.    If you follow the below link, which is included on each product page, you will see a very detailed description of our shipping terms and conditions.  I have copied below the portion related to orders with 2 day shipping.   http://www.dickssportinggoods.com/helpdesk/popup.jsp?display=ship&subdisplay... When Will My Order Ship? Each product on Dicks.com has an estimated processing time, which is given in business days and provided on the product's page. Processing times vary based on how your item is being shipped and where it is being fulfilled. Your full delivery timeframe includes both processing time and the time your item is in transit. Business days are Monday to Friday and do not include federal holidays within the United States. What shipping methods are available? DICK'S Sporting Goods offers many fast and convenient shipping methods for items purchased online, including small-item shipping methods, large-item shipping methods and gift cards. Gift Card Shipping Methods: Ground shipping, 6-10 business days Third-Day shipping, 3-4 business days Overnight shipping, 1 business day Small Item Shipping Methods: Small items include products like apparel and footwear. Three shipping methods are available: Standard shipping, 3-6 business days Two-day shipping, 2 business days One-day shipping, 1 business day Please Note:If you select one or two-day shipping, your order must be received and credit must be approved by 12 p.m. EST, or it may not be processed until the next business day. Expedited shipping is available for select products. You can view complete shipping options for your product in your shopping cart. We also see that Ms. [redacted] was issued a percent discount / partial refund for her frustrations as well as bonus points on her loyalty card.  We believe the issue has been resolved since her order processed and shipped within our well documented estimates and she was given a thorough explanation of shipping times as well as an appeasement.   Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of Dick's Sporting Goods.   Thank you and best regards, Dick's Sporting Goods Customer ServiceTell us why here...

Dear Revdex.com,   In reviewing Mr. [redacted]’s online order, we show that the order has been delivered as of Friday, December 16, 2016.   Thank you, Dick's Sporting Goods

Dear Revdex.com, We regret to hear of the delay Mr. XXXXX has encountered in receiving his basketball hoop. We contacted our allocations team to get one sent to the store for Mr. XXXXX to pick up. One of the managers reached out to me this morning stating that the hoop has arrived and she called Mr....

XXXXX to let him know it was available at his convenience. If Mr. XXXXX would like to discuss further he can call ###-###-####. Sincerely,Dick's Sporting Goods

Dear Revdex.com, Mr. XXXXX contacted our office initially on 10/29/15 and we had a few interactions with him ending on 11/2/15. We addressed his concern about the misprint in our weekly ad and forwarded his feedback to our marketing team to help prevent future missteps of this nature. We reached out...

to Mr. XXXXX again on 11/9/15 by phone and left a message with a direct contact number for our office if he had any further questions or concerns. If Mr. XXXXX needs to contact us further we can be reached at ###-###-####. Sincerely,Dick's Sporting Goods

Dear Revdex.com,
Our records indicate that Ms. [redacted] had already reached out via phone and successfully worked to bring this matter to a satisfactory resolution.
Thank you,
Dick's Sporting Goods

Dear Revdex.com,DICK’S Sporting Goods would like to extend its sincerest apology for any inconvenience and disappointment that Mr. [redacted] may have experienced in follow up to a recent online order.It is our desire to ensure each customer has a positive experience shopping in our stores and online. In...

reviewing Mr. [redacted]'s order, the order was cancelled, as units in this size ordered did deplete during the process of validating the payment and order availability associated with sizing.Again, we regret any inconvenience and disappointment regarding this situation on behalf of DICK’S Sporting Goods.Thank you and best regards,DICK’S Sporting Goods

I have emailed the company many times, as I a not available on phone! But they do not respond!
Regards,
[redacted]

Dear Revdex.com,   Our office has successfully worked to bring this customer to a satisfactory resolution.   Thank you, DICK'S Sporting Goods

Dear Revdex.com, DICK'S Sporting Goods is committed to ensuring a positive online customer experience. We regret to hear of Ms. [redacted]'s concerns regarding her recent online purchase.We were sorry to hear of the confusion regarding the transaction and how it was processed. We investigated the charges and...

can confirm that the order went through as expected. There was an initial authorization hold on her card which is standard practice across the retail industry for non-pin purchases. The actual charges were processed as the order shipped out and then, depending on her bank's policies, the authorization would drop, normally within 5 business days. We have copied the transaction series below with time stamps.  7/01/16 10:51:13 XXXXXXXXX 000 91.49 *AUTHORIZE APPROVED7/06/16 1:33:01 XXXXXXXXX 002 8.81 *SALE Settlement Process7/06/16 1:33:01 XXXXXXXXX 003 21.54 *SALE Settlement Process7/13/16 1:33:01 XXXXXXXXX 001 60.64 *SALE Settlement Process Again, we regret any misunderstanding or inconvenience regarding this situation on behalf of DICK’S Sporting Goods. Thank you and best regards, DICK'S Sporting Goods Customer Service

Dear Revdex.com,
We want to take this opportunity to apologize for any disappointment in our skate sharpening service. We have forwarded this complaint to our Risk Department for handling given the claim of damaged property. They have reached out to the customer via the contact information (phone and...

email) provided and will work to bring the customer to a satisfactory resolution.
Thank you,DICK'S Sporting Goods

Dear Revdex.com, DICK’S Sporting Goods is committed to ensuring a positive customer experience. We regret to hear of Mr. [redacted]’s complaint regarding his professional delivery and installation services. In reviewing this matter, we do show that the assembly should have been included and we are...

working diligently on Mr. [redacted]'s behalf to have the carrier return and assemble the unit(s), as that should have been completed at the time of delivery. Thank you and best regards,DICK'S Sporting Goods

Dear Revdex.com, It is always DICK’S Sporting Goods goal to ensure our customer’s satisfaction. It is important to express that DICK’S Sporting Goods regrets any misunderstanding or confusion regarding Mr. [redacted]’s order for commemorative coins. DICK’S Sporting Goods is committed to ensuring a...

positive and friendly online shopping experience and we certainly understand the needs of a customer to be able to access accurate product information on our site. After speaking with Mr. [redacted] we reached an amenable resolution regarding the product information and price. We are confident that he was satisfied and the issue was resolved. Thank you and best regards, DICK'S Sporting Goods Customer Service

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Address: 345 Court St, Coraopolis, New Hampshire, United States, 15108-3817

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