Cirrus Entertainment Group

If this was only good until the 5th of December they should not still be advertising this on television on the 8th.  I checked with the sales person before I purchased the gift certificate.  The points have been added to my account after talking to 5 different people but will not be available until Feburary 2016.

Dear Revdex.com,   DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience. We would like to extend our sincerest apology for any inconvenience that Ms. [redacted] may have experienced in follow up to an order placed on our site.   It is important to not...

the following as it pertains to authorization holds:   The payment amount is authorized and held by the customer’s financial institution at the time the order is placed to confirm the card is valid. A customer will only be charged for their purchase when the item has been shipped or has been picked up in store if using the Buy Online, Pick Up in Store program. Authorized and held amounts will not be available for other purchases. In the event the order is canceled, the authorization hold will expire in accordance with the terms of the customer’s bank or financial institution, typically within 3 to 5 business days.  Again, we apologize for any inconvenience regarding this situation on behalf of DICK’S Sporting Goods.   Thank you and best regards, DICK’S Sporting Goods

Dear Revdex.com,   We have reached out to Mr. [redacted] and successfully worked to bring this matter to a satisfactory resolution.   Thank you, Dick's Sporting Goods

Dear Revdex.com, We regret to hear of Mr. XXXXX's frustration with the delivery of his order. The order was processed in 3 business days (which is within expectations) and left the facility on 9/2. Today is the 8th business day since it was shipped and it set to delivery by FedEx by the end of day...

today, 9/15. It appears by the tracking that the delay was with the carrier. If Mr. XXXXX has any additional questions he can reach us at ###-###-####. Sincerely,Dick's Sporting Goods

Dear Revdex.com,
We have been attempting to reach Mr. [redacted] in order to assist in this matter; however, our attempts via phone and email have been unsuccessful. We will continue to attempt to reach Mr. [redacted] in order bring this matter to a satisfactory resolution.
Thank you,DICK'S Sporting Goods

Dear Revdex.com, We have reached out to Mr. [redacted] to thank him for his feedback, suggestion and also bring him to a satisfactory resolution. Thank you,DICK'S Sporting Goods

I sent the package over 3 weeks ago and have contacted customer service 5 times. No one can confirm if the package was received or if/when it will be returned to me. I have had two people in customer service say I might not get it back that they are backed up and don't open their packages. They just process returns. One person hung up on me for no reason. I never received a response to my email to customer service. The last call I had said they are backed up and when they open the package they will send it back. I think dealing with a large organization like Dicks, I should get a straight answer if I am going to receive the box back and when that will be. Please let me know if the box has been received by you  and when it will be shipped back to me.

Dear Revdex.com,   DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the delay in processing Ms. [redacted]’s refund. Due to post-holiday demand with return and / or refunds, our refund processing center was over...

capacity and behind. However, our records do indicate that the refund of $31.76 was refunded to a replacement gift card which was mailed directly to the customer on 2/13/2017 and was delivered on 2/17/2017.   Again, we apologize for any delays and any inconvenience regarding this situation on behalf of DICK’S Sporting Goods.   Thank you, DICK’S Sporting Goods

Dear Revdex.com, We regret to hear of Ms. XXXXX's dissatisfaction with her experience trying to use a coupon at our store location. We are happy to assist further and reached out to Ms. XXXXX by phone on 5/23 and 5/25 and left messages, and also by email on 5/26 with no response up to this point. If...

Ms. XXXXX wishes to speak further we can be reached at ###-###-####. Sincerely, Dick's Sporting Goods

Dear Revdex.com,   We have attempted to contact Mr. [redacted] multiple times without success in reaching him directly. However, we have provided resolution via voicemail and asked that he contact us directly with any additional questions or concerns.   Thank you, Dick's Sporting Goods

I provided the transaction from my credit card again in email to them and they ignored meelizabeth corninues to ignore my many requests for help and she wascthe one to have handled this months ago and never did I will pursue this further then and Dick's has not heard the last from methey have not attempted to make this right and now they want to have me return to the store that would not help me and wasted my time? I think nothorrible service from the store and now corporate providing awful replies and not p lack of compassion or helpfulness heredicks you lost a loyal customer here! No more  assist us in bringing this matter to a close, we would like to know your view on the matter.

Thank you for notifying us if Ms.XXXX's experience.  We are very sorry for the poor customer service experience Ms. XXXX received.  Our records indicate that on 11/21/2015 the credit was processed for $91.36.  We understand Ms. XXXX's frustration in receiving this credit in a timely...

manner.  We will work to improve in this area.  We are very sorry for the delays in getting the return label to Ms. XXX and will review the call history to understand the break down in communication.  Our goal is relentless improvement and this will allow us the opportunity to do so.We thank Ms. XXXX for her patience and apologize for the inconvenience.Sincerely,Dick's Sporting Goods

Dear Revdex.com,
In reviewing this matter, our records indicate that Ms. [redacted] contacted our office to voice the concerns regarding the package. Our office worked with UPS to file a claim and the customer has been refunded. The customer was sent an email confirming that the refund had been processed,...

which was sent on November 14, 2015 at 2:29 PM.
Thank you,DICK'S Sporting Goods

Dear Revdex.com,   In reviewing this matter, the customer was assisted in store at our [redacted] location on December 6 with a return of the defective merchandise.   Thank you, DICK’S Sporting Goods

I dont buy this statements, This seems like a common practice. How appolizing help the pain we have to go through. Same thing happened 18 months back and now again same thing is repeated. So everytime they cannot apologize. Some strong action is expected. I am not convinced with this statement expect more from the business.

Dear Revdex.com, Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his online order. Although we do show receipt of the reship for both items, as they were sent out with overnight delivery, we have also mailed Mr. [redacted] a gift...

card for the mistakes made. While we understand that this does not make up for the service issues, we do hope that we can restore Mr. [redacted]'s confidence in another purchase.  Thank you and best regards, DICK'S Sporting Goods

Dear Revdex.com,  We regret to hear that Ms. [redacted] was missing items in her recent online order. The missing parts were requested and ordered from the manufacturer. The items were expedited with two day shipping and should arrive to the customer this week (if not already).  Thank you,Dick's...

Sporting Goods

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your help Revdex.com, in finally  getting this 3 month disturbing dispute  resolved.
Regards,
[redacted]

Dear Revdex.com,
Please know that we regret any inconvenience or disappointment that Mr. [redacted] may have experienced related to his Stoeger 3500 shotgun purchased. We understand the importance of a customer’s product selection meet their wants and needs. However, DICK’S Sporting Goods does disclose the...

90-day return and exchange policy to our valued customers in our stores and on our sales receipts. When a product is outside of our return policy (as in the case of a firearm), if a customer has a concern with their product, our stores assist with providing the manufacturer's contact information to determine if there is a defect in materials or workmanship.
In this case, the manufacturer, Stoeger would need to make the determination of whether Mr. [redacted]’s firearm is defective and present options as to whether their service center can repair or replace the firearm. Stoeger's warranty information can be found at http://www.stoegerindustries.com/warranty or by calling [redacted] ([redacted] or ###-###-#### (option 2), 8 a.m. to 5 p.m. EST, Monday through Friday.
Thank you,DICK'S Sporting Goods

Dear Revdex.com,
DICK’S Sporting Goods is committed to ensuring a positive and friendly online shopping experience and we would like to apologize for the lack of product availability. We understand our customers’ urgency to have their gift selections shipped on time and we truly regret any...

disappointment. Due to the popularity and high demand of the online Holiday deals, our site did cancel the order as the units in the sizes ordered did deplete during the process of validating the payment and order availability. With so much interest in these very special events, product can go quickly in some cases. 
 In an effort to attempt to secure our customer’s satisfaction, we offered a 15% discount for Mr. [redacted]’s next order. We understand that this does not make up for the service issues over the holidays, however, we hope that we can restore Mr. [redacted] confidence in another purchase. 
Thank you and best regards, DICK’S Sporting Goods