Citizens Financial Group, Inc.

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms*** on February 23, 2017, we are still researching her concerns.A detailed response will be provided to our customer by
way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr*** on September 29, 2015. A detailed response has been
communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Your message regarding the above complaint was not ignoredI was awayAs my phone call to *** today indicated Citizens Financial has not responded either by email, on the phone nor in personPlease reopen this caseThank You
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on November 15, 2016. A detailed response has been communicated to the
customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr*** on September 22, 2015. A detailed response has been communicated
to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms*** on September 26, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of
telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
My complaint still stands until I am notified that the complaint has been resolved via telephone or letter
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on October 3, A detailed response has been communicated to our customer by way
of telephonePlease let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com:I would like to thank the Revdex.com for assisting me with this matterI also wanted to thank the Bank (Chairman's Office) for responding back and for their assistanceI was informed by the Bank, the total amount charged each month of US$was refunded back in to my accountHowever, I would like to verify this through past bank statements which I have no access even onlineI can only see statements up to December I would appreciate if the bank could send me statements free of charge to my mailing address the statements from April till December as I do not have access to them
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms*** on November 28, 2016, we are still researching her concerns.A detailed response will be provided to our customer by way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I would like to REJECT the response from Citizens bank The root of my complaint is that they failed to properly notify me of there intent to reposses the *** *** (no phone call), and they claimed to have sent a notification letter on July th which I still have not seen.The response they sent was not timely, a phone call from them asking me to review my complaint a day or two after I filed, a reimbursement of one payment that they receiverd a couple of days prior to repossesing, and a large packet that I receive last week, with my initial contract, a payment history and some other mailings they sent out which were not pertinent to the repossesion.I am still looking to be reimbursed total in repossesion fees they charged, and to release my vehicle from ** ***
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr*** by way of
telephone or letter.This message is merely an interim response until our research is completed. Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to Mr
*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on February 14, A detailed response has been communicated to our customer
by way of telephone Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry Please be assured that we are working to resolve this matter as quickly as possible A detailed response will be communicated directly to Ms***
by way of telephone or letter This message is merely an interim response until our research is completed Sincerely, Office of the Chairman Citizens Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
We have not as of yet received any further direct response from the Bank as was indicated in the Bank's initial response to Revdex.com
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with *** *** on 09/07/2016 . A detailed response has been communicated to the
customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on February 22, 2016. A detailed response has been communicated to the customer
by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I spoke with *** extension ***, she is the representative that assisted me with putting a stop payment on check This call was recorded on behalf of citizens and is in their recordsI explained my situation entirely to *** and she assured me a stop payment on the check would solve my issue***'s number is *** ext***when the check hit my account again, I talked to ***, aswell as ***, and was told that the bank did not make an errorI was also told that the situation would be reviewed by the chairmen from their coorperate office because they did not have the authority to rebate any feesThe chairmen called me and stated she was going to review my account and respond back by mailI haven't received anything yet on 9/28/
Regards,
*** ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr*** on April 6, 2017. A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman