Citizens Financial Group

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with [redacted] on 10/26/ A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have already gone through this process Your "research" is not going to resolve anything Your customer service representative pressured me into opening up multiple accounts that I did not want and performed transactions on my account that I did not want (immediate withdrawal and deposit of my HELOC) It was as if he was incentivized to do these transactions very similar to the [redacted] scam I clearly told him verbally that I did not want accounts with your bank other than the HELOC, and will not be using any of them, and if he opened them for me that I did not accept any monthly fees I was told by him to deposit $into the checking account he was creating to avoid any monthly fees, which I did Since I did not want these accounts and never planned on using them, I never checked in on them until I received a notice that the I overdrew the checking account due to years of monthly fees I believe I was pressured into opening accounts I didn't want and mislead into thinking I did not have monthly fee Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms [redacted] on March 17, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, They have not addressed issue they continue to tell me they is nothing they can do --I have since filed complaints with the maine attgeneral and federal consumer protection [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr [redacted] on June 29, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on May 17, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Complaint # [redacted] Citizens Bank promised to send a reply by letter, and was working on an approval, see prior correspondence However, I've NOT received ANY correspondence, nor have I received ANY satisfaction As far as I am concerned, this case is still open, as NOTHING has been resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It has been over three weeks since Citizens Banks claimed they would review my complaint and contact me, yet I have not heard from anyone Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on December 11, A detailed response has been communicated to our customer by way of telephone Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This matter has still not been resolved Regards, [redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr [redacted] on July 9, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryAs communicated via telephone to Ms [redacted] on June 20, 2016, we are still researching her concernsA detailed response will be provided to our customer by way of telephone or letter once our research is completed.Thank you,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on April 6, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms [redacted] on September 21, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on February 8, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on April 19, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional inquiry.A detailed response will be communicated directly to Mr [redacted] by way of letter.This message is merely an interim response until our research is completedSincerely,Office of the ChairmanCitizens Bank