City Star Nails

A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 10, 2016 and resolved the
issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response was a canned response, she said that because I didn't identify myself they can not take me off the list from calling. Also, after making 2 payments within a month, they still kept calling. I find it offensive to receive a call and ask if this you are so-so. Then ask me for identification. In today's society, I do not identify myself to anyone who calls me, if I have an issue I will personally contact the company...not the other way around.  So, to resolve it, no...they did not, basically they noted they would continue to harass me as long as they deemed necessary.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am still in need of assistance.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
omplaint Detail / ProblemComplaint Type:Contract IssuesselectProblem:Every month either I or my student loan cosigner pays my student loans. Last month a ss number was hit with a hard credit inquiry which dropped my credit score immensely. When I contacted the business, they claimed they have no knowledge of this. This is extremely ridiculous as there are no missed payments or new loans application.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:DesiredSettlementID: Correction to a credit report I would like SallieMae to correct this issue immediately and have the hard inquiry removed.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 28, 2017.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on
 
January 13, 2017.  Please allow sufficient time for postal delivery.

Revdex.com:I have not...

received any response by mail.  The business was so persistent in using phone prior thus they can use the phone or my email to resolve this issue instead of using the postal service where they can claim the mail was "lost" 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

A representative from the Office of Customer
Advocate contacted the customer by telephone on September 21, 2015 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 22, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on August 21, 2017.

A representative from the Office of Customer Advocate contacted the customer by telephone on November 9, 2015 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 7, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What you received was a generic form letter that this company has sent to other consumer organizations. It is full of lies, excuses, misinformation and does not properly address any of the actual issues in the complaint and certainly does not resolve any of them. If you would like me to go into specific details about this, feel free to make that request. Please resend the complaint to the company, this time making it a requirement that they RESOLVE the issues for the consumer.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on December 1, 2017.  Please allow sufficient time for delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on October 26, 2015 and we are working with
the customer directly to resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have not received a response from the company to date, cannot accept what I do not have.]
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 26, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 12, 2017.  Please allow sufficient time for postal
delivery.

We are in the process
of researching your account.  We
apologize for the delay.  We appreciate
your patience and understanding while we continue our review of your
issue.  We will contact you directly once
our review is complete.