City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had thought this was resolved...but now they just took AN UNAUTHORIZED PAYMENT out of my bank account, and low and behold not only did I NOT schedule or authorize the payment, it's the wrong amount, wrong day!  I just rearranged my financial obligations so that the Navient Payment is out of my second paycheck, and they took $370.59 out of my account TODAY and didn't even apply it to any of my loans!!!   What the HE** is going on with them?  This is so far beyond unacceptable...I'm so angry and frustrated!  Oh, and there's no way to enter the extension for their rep who called me.  I tried to call her back to tell her about this...no possible way to enter an extension in that phone system.  I want the unauthorized payment returned to me IMMEDIATELY, and this to be fixed.   I am NOT made of money, I support my family!!!  I can't have them removing funds from my account just because!  What is going on?

A representative from the Office of Customer Advocate contacted the
customer by telephone on July 10, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 12, 2015.  Please allow sufficient time for postal
delivery.

A representative from the Office of Customer Advocate contacted the customer by telephone on November 9, 2015 and resolved the issue with the customer.

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 9 , 2017 and resolved the issue with the customer.

A
representative from Navient contacted the customer by email
and we are working with
the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on August 21, 2017.

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 4, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded to the customer via US
Postal Service on March 9, 2016.  We are working directly with the customer to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 30, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on February 27, 2018.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 17, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 29, 2017.  Please allow sufficient time for postal
delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on September 16, 2015, and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 8, 2015.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What you received was a generic form letter that this company has sent to other consumer organizations. It is full of lies, excuses, misinformation and does not properly address any of the actual issues in the complaint and certainly does not resolve any of them. If you would like me to go into specific details about this, feel free to make that request. Please resend the complaint to the company, this time making it a requirement that they RESOLVE the issues for the consumer.
Regards,

We are in the process
of researching your account.  We
apologize for the delay.  We appreciate
your patience and understanding while we continue our review of your
issue.  We will contact you directly once
our review is complete.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 21, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on August 7, 2015 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2015.  Please allow sufficient time for
postal delivery.