City Star Nails

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on August 1,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 23, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 21, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 24, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer on August 11, Please allow sufficient time for delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 27, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 23, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 30, Please allow sufficient time for postal deliveryAdditionally, we are working with the customer directly to resolve the issue

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company mailed copies of supposed notices that were mailed to me, yet I never received any of the notices that say a payment is dueThe only notices I received were "bankruptcy cannot discharge student loans." I never received an actual bill, statement, anything saying a payment was due, not even a phone call saying my account was past due after my 5/23/attempt to set up payment arrangementsMy consigners also concur that they never received anything by mail or a phone callThe papers that were sent to me do not prove that these were sent to me or my consignersThe company is making every effort to dodge taking accountability for their mistakes Regards, [redacted] ***

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 29, and will continue to work directly with the customer to resolve the issue

A representative from the Office of Customer Advocate contacted the customer by telephone on May 5, and resolved the issue with the customer

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 29, Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on April 29, and resolved the issue with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAlso, the company did contact me and we came to an agreeable payment Regards, [redacted]

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 22, Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on March 3, and we are working with the customer directly to resolve the issue

A representative from the Office of Customer Advocate contacted the customer by telephone on September 9, and resolved the issue with the customer

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on November 10,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Just a follow up to the dispute the website has not been correct still can't access accountThis was suppose to be corrected and fixed by Oct2, tried that day tried this morning and still can't access the accountPlease keep claim open as problem has not been resolved

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On 21-Oct-I received a letter from Navient dated 16-Oct- The letter states that Navient sent emails "each time a payment was rejected" and "there were several telephone calls placed to you and your cosigner between May and October in an attempt to notify you of the delinquency" Both of these statements are false The letter goes on to state, "since there were no errors committed in servicing your account, and since we cannot process an Administrative Forbearance while you are enrolled in the Rate Reduction Program, your request for an Administrative Forbearance cannot be honored" I know for a fact this is not true, since Navient processed an Administrative Forbearance for me the last time I enrolled in the Rate Reduction Program and filed a Revdex.com complaint when they tried to pull a bait and switch on the terms of that enrollmentMoreover, I have not been able to speak directly to the author of the letter, [redacted] On Thursday 22-Oct-2015, I called [redacted] 's extension and got his voicemail I left a message and then called the main number in an effort to speak with another Navient representative with the Office of the Customer Advocate I was informed that I could only work with [redacted] and that since I left a message, he was required to return the call within 24-hours [redacted] did not return the call I called again today, Thursday 29-Oct-2015, and left another message I called back to speak with another representative in the same office (***), who assured me that [redacted] was in the office today and that he should return my call before the end of the dayAdditionally, my mother informed me that a message from a Navient representative named [redacted] (not the same person) was left on her home answering machine The number this representative called is NOT my designated contact phone number, but rather the phone number of my cosigner, and I removed this as a contact number more than two years ago In addition to deliberately contacting an out of date phone number that is no longer listed in my contact information, ***'s message was rude and disrespectful I saved the message and I would be happy to supply it upon request For simplicity, I have transcribed the message belowIn conclusion, I do not accept the response made by Navient for several reasons First, Navient chose to contact me via letter under the guise of protecting my privacy However, in the past, Navient has responded directly to my Revdex.com complaints in great detail Second, the letter I received contained incorrect information and my attempts to contact the author of said letter have been ignored to date Third, after incorrectly informing me that my request forbearance could not be processed, Navient did not offer any substitute solution Rather, they informed me that if I did not pay the past due balance I was in danger of being reported to the credit bureaus Fourth, a Navient representative left an inflammatory voicemail message for me on my mother's answering machine This number is not my listed contact number, so in doing so, he violated my confidentiality and privacy He also did not include his last name or a contact number, so I have no way of following up with him directly Navient has provided subpar service throughout the entire loan process and specifically throughout the process of resolving this issue I am not satisfied and I will continue to pursue resolution Regards,