City Star Nails

A representative from the Office of Customer Advocate contacted the customer by telephone on August 16, and we are working with the customer directly to resolve the issue

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 1, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer on January 12, Please allow sufficient time for delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 13, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed your response with regards to my complaint for the ID number listed in the subject line of this email I am concerned that you have prematurely closed this case considering the fact that my response to your agency gave detail that I have not been given a position by this organization, nor have I spoken to anyone regarding my complaintI believe that in my last contact with your agency, I outlined that there have been numerous phone calls between the myself and the representative for this company with no actual conversation but messages to return phone callsWe have not spoken regarding this matter and I still await a phone call from the representative as I made the last attempt to contact themI was hoping that the Revdex.com would be able to help me to achieve an answer or better yet a resolution to this matterIf it is imperative that this case be closed, I feel it would be severely misrepresented by your agency to publish that the complaint was "answered" since I have yet to speak with anyone from Navient about my complaintPlease take these matters in consideration before you close the case Thank you,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 30, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 3, Please allow sufficient time for postal deliveryWe will continue to work with the customer directly to resolve the issue

A representative from the Office of Customer Advocate contacted the customer by telephone on July 27, and resolved the issue with the customer

A representative from the Office of Customer Advocate contacted the customer by telephone on July 15, and resolved the issue with the customer

A representative from the Office of Customer Advocate contacted the customer by telephone on September 11, and resolved the issue with the customer

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Navient did contact me and claimed to finally process the private student loan application after additional pressure, but then I saw Navient removed my City, State, and Zip Code from their system I added them back and understand that this was done by the Navient representative so that the letter sent to my by postal mail will not reach me I ONLY EVER AGREED TO RECEIVE ALL CORRESPONDENCE FROM NAVIENT REGARDING ALL LOANS THROUGH EMAIL, NEVER POSTAL MAIL Regards,

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have NEVER resolved this complaint They have no accountability in their payment system, and the payment amounts change almost daily This is not feasible as the consumer to allow me to budget properly, or even to trust when I schedule a payment IN FULL that it will post IN FULL When I pay MORE then the MINIMUM DUE, how then pray-tell can I be LATE on a payment? No, this company has not given a satisfactory response, they have not re-credited my account the falsely charged interest/fees, and they have not resolved this payment issue I have no idea what to expect from one month to the next as far as payment amount because they have some convoluted system and the WORST customer service in the history of student loan companies They even had the audacity to email me that their customer service rep answered my questions when she DID NOT EVEN HELP ME She blew me off and said "well, we don't report until you're days late so what are you upset about?" What am I upset about???? I paid $MORE THAN WAS DUE, and yet they called my payment late because they changed the amount after the fact and DID NOT NOTIFY ME What is going on with Navient?????? Regards,

A representative from the Office of Customer Advocate contacted the customer by telephone on February 16, and resolved the issue with the customer

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 22, Please allow sufficient time for postal delivery

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 12370011, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I do not accept the businesses responseThe information provided to me was missing substantial documentation I requested & does not match the records in which Navient is holding me responsible forIf this can not be resolved immediately I am choosing other legal options as well as filing a complaint with the U.SDepartment of Education as well as the Consumer Financial Protection BureauI have reason to believe some of the documents provided were also altered as well as not complete] Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not yet received any correspondence by conventional mail.Given the successful delivery of my previous emails to Navient, and their ability to send me automated responses to those emails that I must first sign into my account to open, it seems odd that there would be any need to forgo electronic communication due to privacyI find it highly probable that I will be now receiving an automated response by conventional mail if/when it arrivesA sly tactic indeed considering that the longer this takes, the more interest the company is allowed to charge me on principle that should have been forgiven long ago but wasn't due to a mistake on their part Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have yet to receive a notification or correspondence from NavientIf and of if, Navient agreees to take the late payments off of my credit file, I will accept the resolution Regards, [redacted] ***

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 19, Please allow sufficient time for postal delivery

Revdex.com:I received a response stating that my request to decrease the amount of my monthly payment was deniedI did receive a phone number to call and I plan to do so todayI am really attempting to work with Navient on this issue but they are not making any attempts to try to work with me Therefore, I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have already received the refund check in the mail Thank you Regards, [redacted] ***