City Star Nails

A representative from the Office of Customer Advocate contacted the customer by telephone on December 4, and resolved the issue with the customer

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 30, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 14, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me Regards, [redacted]

A representative from the Office of Customer Advocate contacted the customer by telephone on February 9, and resolved the issue with the customer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:This is the second complaint I'm putting through Revdex.comThe first complaint was done 3/8/and sure enough Navient called to "fix issue"Since then we have tried to contact them and give them information they need but the representative doesn't call back nor email back when requestedWe have tried multiple times to get them to fix the issue but at this time they lack the follow upIn addition they are forcing my son to get the application signed even after the fact the company my son works for told them it doesn't pertain to him; but they continue to force him to sign something that doesn't applyWe gave them a phone number for the company my son works for so that the company can explain to them but they don't even make an effort to follow upIt's been almost a monthOw and no resolution and soon enough they would ask to get paid the $againThis is ridiculous and acceptable and we need resolution soonThis is a student loan and they are not putting an effort to resolve it.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:We need them to approve the fellowship deferement form as all the paperwork has been provided alreadyWe need the Navient to close this master within a week of this complaint

A representative from the Office of Customer Advocate contacted the customer by telephone on September 28, and we are working with the customer directly to resolve the issue

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Problem:I recently was on a repayment program grandfathered in from Sallee Mae for a few years. My financial situation has yet to change. When the financial report was done to renew the program, they determined I can pay the full amount, which I cannot. I've sent in smaller payments since the expiration of my program as best as I could and have sent in several letters and emails requesting assistance to get back on the program, to no avail. I'm not sure why they are unable to come to the same balance we have left monthly after all of our debt. They're hurting my credit score and ability to afford basic life needs at this time.Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I need to go back to 260 a month because paying double at thus time us not feasible.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer on June 1, Please allow sufficient time for delivery

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company told me that they are still going to record me regardless of what I tell themI have been very clear that I do not want to be recordedUnder no circumstances do I want to be recordedNot even for training purposesIf they have the right to record me, then I should have the right to record them regardless of what they tell meAlso, after several times I had been assured that my number was removed from their system, I was called yet againEven after my payment was made Regards,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 19, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 30, Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on May 24, and resolved the issue with the customer

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 1, Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on May 3, and resolved the issue with the customer

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 12, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 10, Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 13, 2017. Please allow sufficient time for postal delivery.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have hired and attorney

A representative from the Office of Customer Advocate contacted the customer by telephone on January 16, and we are working with the customer directly to resolve the issue