City Star Nails

A representative from the Office of Customer Advocate contacted the customer by telephone on January 21, and we are working with the customer directly to resolve the issue

A representative from the Office of Customer Advocate contacted the customer by telephone on November 12, and resolved the issue with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that (provided the business implements the changes discussed during our call) this resolution is satisfactory to me Regards,

A representative from the Office of Customer Advocate contacted the customer by telephone and resolved the issue with the customer

Revdex.com:I will try to contact Navient againThank you! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To date, I have had contact with the customer relations department of Navient who has requested that documents be sent to meI'm still awaiting documentation as well as confirmation that payment terms have been updatedThus, this complaint has not been resolved until these matters are finalized Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below omplaint Detail / ProblemComplaint Type:Contract IssuesselectProblem:Every month either I or my student loan cosigner pays my student loansLast month a ss number was hit with a hard credit inquiry which dropped my credit score immenselyWhen I contacted the business, they claimed they have no knowledge of thisThis is extremely ridiculous as there are no missed payments or new loans application.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:DesiredSettlementID: Correction to a credit report I would like SallieMae to correct this issue immediately and have the hard inquiry removed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: This is the second complaint I have filed against this company nowI signed a parents plus loan for my eldest daughter [redacted] *** [redacted] was murdered December 21, I have sent multiple copies of her certified death certificate to NavientI have a registered return receipt card dated April, that SHOWS Navient received the documentationThis company continued to harrass me saying I owe this loan, despite the federal government rules that state it will be written off, as rhe loan was for [redacted] 's schooling and she is dead, the victim of homicideI spoke with someone named [redacted] after I filed my first complaint and he assured me this account would be written off and handledNow, it has been reported as delinquient on my credit and is causing defamation of my credit, afrer I was assured this would not happenThis company is being predatory, expecting me to pay something I dont legally owe according to federal law guidelinesI want this loan written off as it is supposed to be, the negative deliquents removed from my credit and an apology from this company for their constant harrassment and lies Translate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: Write off the balance and remove all defamitory information from the credit bureaus Translate

A representative from the Office of Customer Advocate contacted the customer by telephone on August 1, and we are working with the customer directly to resolve the issue

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 25, 2017. Please allow sufficient time for postal delivery.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 26, Please allow sufficient time for postal delivery

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Navient didn't answer my questionwhy does't customer service provide me with all my accounts?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have not received any documentation from Navient Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Sir or Madam,Per my discussion with your customer service unit I am providing my credit report that reflects the negative reporting Based on my complaints I am providing the detail of what needs to be corrected I acknowledge that you have an account that you stated originated in I have and am disputing the account I did not attend University of Phoenix and they were distributed monies however they were not entitled to any payment because I did not attend their courses I attended an orientation, signed up for school; however the school was not accredited for the course structure I wanted t take Once University of Phoenix disclosed the lack of accreditation, I opted to attend Central New Mexico University where I completed my CIS associate’s degreeAny payment they would have received is incorrect and fraudulent and I formally dispute this account Sallie Mae is the original loan that I signed the Promissory notes for The accounts were assumed by Navient and Department of Education however the Sallie Mae accounts were not correctly updated to reflect that the accounts were assumed by Navient and Department of Education The Sallie Mae account is appearing on my credit report as Closed with No Status Either the accounts for Sallie Mae be removed to reflect only the Navient and Department of Education OR the Sallie Mae accounts be updated to reflect the accounts were transferred to Navient and no balance is owed Currently, all three accounts are being reported for Sallie Mae, Navient and Department of Education which is increasing the amount of owed Installment Loans The amounts are being duplicated to appear that I owe more on the Installment Loans than what is owed and this reporting makes my Installment Loans to be too high, thus causing the lender to deny my request for a mortgage loan because it shows I have a high balance owed for the Installment Loans I would like this updated immediately to remove or update as I have requested I initially provided that I was in a forbearance status My initial credit report reflected that I was Late and the account was past due more than days Since my dispute the status has been updated to reflect I am current however the comments have not been updated to reflect that I was not delinquent more than days I re-request that the negative comments be removed since these comments are impacting my ability to obtain a mortgage since the lender believes I had past delinquency although Navient has acknowledged I am and have been in good standing I am state that I made this request on June 22, and re-request that this update be provided by July 22, which is the timeline in which was indicated that the fix be provided I ask Navient/Sallie Mae/Dept of Education, for the following relief:a Items be updated as follows: I That the comments on my account be updated to reflect accurately: my credit in current and good standing Currently, the failure to update my ongoing forbearance information correctly has resulted in gap or period of time to reflect the account be in a delinquent status when in fact it was either in deferment, hardship deferment or in-school deferment statusI maintain I have timely filed the appropriate documentation to support the request for the hold on the account so that the account would not fall into a delinquent status or be reported as such.b The information as it relates to my forbearance status be updated among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctlyc The information as it relates to my hardship deferment status be updated when applicable, among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctlyd The information as it relates to my in school deferment status be updated when applicable, among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctlye All notes as they pertain to phone call note updates and correspondence to and from me be copied so that the all areas that look up my loan information is able to clearly see the same information I currently receive 5-letters per week and receive up to 2-calls per day seven days a week by either a collection person or an automated call on the accounts The automated system calls come as early as 8:am to 8:pm Monday through SundayTo date, I continue to receive repeated inquiries on my account from your representatives that are not viewing the same notes or information f I would like the accounts under Navient be consolidated to show one invoice with break out of original debt and interest Currently, I received invoices monthlyg I would like the accounts under Department of Education be consolidated to show one invoice with break out of original debt and interest Currently, I received invoices monthlyh All calls to my parent, [redacted] and [redacted] cease They are averaging calls per week inquiring about my loans, whereabouts and current information as it relates to address, work address etci All calls to my sister, [redacted] cease She is currently receiving 5-calls per week inquiring about my loans, whereabouts and current information as it relates to address, work address etcj I would like to an explanation as to who Student Assistance Corporation is, since I have recently begun to receive mail and calls from this company The address is [redacted] [redacted] They are referencing account [redacted] which is an account listed for Navientk If Student Assistance Corporation is part of Navient it also follow all the same protocol listed above for the other accountsl I would like the information on my credit report updated immediately or no later than 7/22/to be within the day timeline originated on 6/22/ m I would like the comments updated on my credit report to remove the negative notations and reflect a current and open and in good standing statusIn closing, I will continue to keep the New Mexico Attorney’s office and Revdex.com informed on the progress on the complaints I have filed in good faith that we can resolve the issues I brought forth.Should you have any questions regarding my account, please contact me via emai: [redacted] This is my preferred method of communication; however if you are required to mail the information, please use the [redacted] [redacted] ,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not accept Navient's letter it does not indicate their failure to recognize these loans as funds that were never used for my educationI am currently paying back for two loans I never even touched to save my own credit score how fair is that? I desire for immediate cease of payments and refunded my payments for injustly being accused by Navient of graduating school when I withdrew in May of However, if being refunded is not possible I desire an immediate termination of service with Navient as soon as possibleThank you Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by a representative named [redacted] on 8/4/in reference to my eight federal loansHe stated that he sent an email to the credit reporting department and they advised him that the initial reporting of being days late in October was accurateI explained to him that I did not receive any notice regarding this and how could I be days late when my credit report clearly shows my accounts current prior to October? He stated that Navient does not report and day late payments and after reviewing my demographic information, my home address, telephone number, and email; were ALL incorrectHe had to update my information over the phoneI explained to him that the late payment should be removed from my record because I was never notified that my accounts were past due.I also spoke to another representative named [redacted] regarding my two private loansI stated to him that I am paying their collection agency FAMS $200.00/month and I do not understand why my account shows that I have missed paymentsHe confirmed that I was on a payment plan and he doesn’t know why Navient’s records still shows that I missed paymentsHe stated that I was not the only customer to complain about this however there was nothing that he could doMy account will continue to show that I’m not paying even though I am.I am not satisfied that my credit report will continue to have this blemish for my federal loan when it is clear that they didn’t even have the correct contact information for meI am also not happy that my private loan account says that I am past due when I’m on a payment planThis is the most upsetting and frustrating process and I am going to look into other avenues to correct the situation since Navient refuses to correct this error

A representative from the Office of Customer Advocate contacted the customer by telephone on April 18, and resolved the issue with the customer

Tell us why here Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 8, Please allow sufficient time for postal delivery

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the letter you have send I have received it and again it is only a print out of what the account balance, I have tried different forms to remember this account from back but I dont even remember going to school at that time so please validate with contracts sign or school information because I dont really recall this account at all Regards, [redacted]

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. This was not an adequate response and didn't provide any type of answer whatsoever.It was a simple statement showing how Navient calculates interest (again!) and not what I asked for. Please try this time. Regards, [redacted]