City Star Nails

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 12, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I had multiple student loan accounts with another company that were sold(?) to NavientMy previous loan company allowed for loans to be deferred until months after graduationThe new company does not honor this previous agreement and wants a $1400/month payment while I am still in schoolI am employed part-time and do not make enough to pay this monthly amountNavient does not allow income-based payments eitherI filed a Revdex.com complaint regarding this matter approximately weeks agoA representative from Navient called me and stated that they could work with me to try to cut my payments in half once all of my and my cosigner's income could be provided to himI gave him my cosigner's number and she never received a callThe representative also told me that he would call me back in two days and I have not heard from himI called the company yesterday to inquire about this and was told the the rep would call me before the end of the business dayI did not receive a callMy $payment is due in less than a month and I trying to work with a company that will not communicate with me Translate Desired Outcome: I would like to speak to a representative and have my monthly payment either deferred until I have graduated or lowered to a price that I can affordThey are setting me up for defaultI did not sign up for this

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 9, 2015. Please allow sufficient time for postal delivery.

The information is still reporting incorrect and the accounts have been reporting over yes and need to be updated or removed immediately! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 11, 2016. Please allow sufficient time for postal delivery.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 6, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint Type:Customer Service IssuesselectProblem:Over the past years, Navient has repeated changed their stance, not notified me (within federal notifications guidelines) and continue to bring up separate issuesBelow is an outline of the multiple issues provided by Navient over the last years as they have blemished my credit report and have refused to fix it: - claimed they had no record of my account - would not advise me on my account because they were not authorized - requested me to provide proof of payment of my student loans, despite having access my account records - claimed they had no record of my payments because my account was sold to Citi - further claimed they had no record of my payments because Citi resold my account to Discover - after I reconciled my own payment history (fully on time and paid in full) with Discover and provided the data to Navient, Navient still said the account was delinquent - I submitted a case to the Revdex.com and was immediately contacted by a Navient agent - Navient then advised that my account was delinquent for a separate loan totaling $and subsequently written off - My credit report only shows the student loan account with Navient (Sallie Mae at the time) which was paid in full as supported by documentation from Discover - There is no loan on my credit report for $with NavientTranslate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I have made over phone calls over years and Navient's lack of consistent business processes and data systems need to correct my credit report immediately

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10857683, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:I am unemployed with NO INCOMEI am awaiting to go in front of a judge for my disability insuranceI have contacted Navient several timesI asked today not to contact me for my past due bill and they said they would wait hours! !! Are you kidding me what is going to change in hours?! NOTHINGTranslate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:Stop contacting me!! I'll contact you once my situation changes!

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 21, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in touch with a representative from Navient who has been extremely pleasant to work with; however, the matter has not be resolvedI am still unable to make on-time payments through the company's websiteAdditionally, when I made a payment over the phone last month, the payment was mis-allocated so that all of the payment went to my private loan even though some of it should have been allocated to my stafford loans, and so even though I made the full payment due for both the private and stafford loans, it still shows that I have a past due balanceI have been informed by this representative that the charge has been correctly re-allocated; however, when I log into the Navient website it still shows a past due amount, and I continue to get at least two harassing collection calls per daySince I am unable to be assured that my phone payments will be properly allocated among my private loans and my stafford loans in the future, I need to be able to make payments through their website, and I want them to stop the harassing collection callsI tried to make a payment on their website as of this morning (3/24/2016) and it is giving me the same error message I have been receiving for the last couple of months, even though I've gone as far as to provide my bank statement (which is completely intrusive, but in an effort to reasonably cooperate I provided it anyway) to show that the account is open and in good standing Regards,

A representative from the Office of Customer Advocate contacted the customer by telephone on March 31, and we are working with the customer directly to resolve the issue

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 11, Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 16, 2018. Please allow sufficient time for postal delivery.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their response was a canned response, she said that because I didn't identify myself they can not take me off the list from callingAlso, after making payments within a month, they still kept callingI find it offensive to receive a call and ask if this you are so-soThen ask me for identificationIn today's society, I do not identify myself to anyone who calls me, if I have an issue I will personally contact the company...not the other way around So, to resolve it, no...they did not, basically they noted they would continue to harass me as long as they deemed necessary Regards, [redacted] ***

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 3, 2017. Please allow sufficient time for postal delivery.

A representative from the Office of Customer Advocate contacted the customer by telephone on June 21, and resolved the issue with the customer

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 1, 2016. Please allow sufficient time for postal delivery.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I received the letter from the advocate, and it only partially solves my issue First, the advocate stated that the program I enrolled in is a "$a month program at 1% interest rate, and my account may still remain delinquent during the first three payments....Once the third payment posts to my account my past-due status will be brought current and you will continue at $payment rate for the following months." October being the third payment However, I was charged a whole lot of late fee's that I shouldn't have been When I enrolled in the program July 13th, I was just told going forward my payment plan would be $345, due to changing from a year repayment to a year repayment Since then I've been hit with late fees of hundreds of dollars, and my credit report is probably looking horrible right now I want confirmation that the late fee's attached to my account during the past months will be fixed, this is hundreds of dollars I also need my credit report, if it was affected, fixed [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am yet to receive the mail they sent, other than a bill for the following monthNothing regarding the complaint has arrived in the mail yet Regards,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 31, Please allow sufficient time for postal delivery