City Star Nails

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I received a letter acknowledging the calls and apologizing for inconveniencing me. They were calling per their protocol. There was no acknowledgement of too many calls, poor service, and insults. Regards,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 30, Please allow sufficient time for postal delivery

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below roblem:I previously filed a complaint against Navient with all supporting documentation and have not heard back from anyone for several monthsI have not received any update from the Revdex.com nor NavientI continue to wait for an overpayment of $made on account [redacted] in December [redacted] from Navient sent me a letter dated April 27, apoligizing for the oversight; however, I still do not have the overpayment back in my checking accountThis continues to go unresolved with no parties making an effort to resolve the matter.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Refund my overpayment of $with accrued interest of (this is what Navient charges their customers who took out student loans) immediatelyI am now months trying to resolve a ridiculous error for Navient

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 28, 2015. Please allow sufficient time for postal delivery.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer on August 8, Please allow sufficient time for delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 22, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 8, Please allow sufficient time for postal deliveryWe will continue to work with the customer to resolve the issue

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 8, Please allow sufficient time for postal delivery

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12609405, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt is January 31, and I have not recieved any correspondence from this business

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have currently lodged a complaint against NavientAccording to my email from you I have days to accept/reject the response from NavientTheir response to you was that they sent me a letter on 9/I haven't received a letter so I'm not sure how to respondPlease advise! Thank you, [redacted]

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 8, Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on October 26, and resolved the issue with the customer

A representative from the Office of Customer Advocate contacted the customer by telephone on March 11, and resolved the issue with the customer

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 8, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 13, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 6, Please allow sufficient time for postal delivery

RevDex.com:Complaint ID [redacted] I am not in receipt of the June 22, letter referenced in the response from the business (Navient)Concerns are not resolvedI continue to seek closureConsider the below correspondence to seek closure: [redacted] In my email addressed to you Mr [redacted] on June 23, 11:PM, I have stated: In addition, the wording of your June 22, letter is concerningIt states "Our records indicate that Navient has not reported your federal loans as delinquent to the consumer reporting agenciesPlease note that Navient will not report your loans as delinquent until they are more than days' delinquent at month end." Do explain and modify as appropriateI have fulfilled all obligations in the management of my loans with Navient, I will need proof if you feel otherwiseDo timely inform me[To Revdex.com: No direct response from Navient; like reoccurred.]I have not received an answer for the aboveIn addition, the letter from Navient 07/02/which begins with "request for forbearance of the payments on your student loan(s) listed below has been approved" again contains concerning wording which misleadsConsider the paragraph "If you have other delinquent federal loans serviced by Navient, forbearance will be applied to all eligible federal loans..." I have fulfilled all obligations in the management of my loans with Navient, I will again need proof if you feel otherwiseDo explain and modify as appropriateDo you anticipate concerning wording which misleads to reoccur? Do timely inform meThe letter from Navient dated 07/01/states "Your request to defer payments on your Federal Family Education Loan Program (FFELP) Loan(s) listed below has been approved." However, the letter does not list the loan(s) which is referenced to have been approvedI may assume the list to be the loans which is listed in the above 07/02/letter, however, due to this being a financial document I will not assumeDo explain and modify as appropriateDo timely inform meThe letter from Navient dated 06/29/confirmed deferment ends on 06/30/Loan Details reflects letter with a Schedule Begin Date of 07/17/2017, however, Account Summary does not reflect letterAs of 07/05/the Account Summary lists the loan to have a Due Date of "07/17/2016"This misleadsDo timely inform meThe Payment Confirmation email from [email protected] dated 06/27/states payment "Scheduled for: 6/27/2016", however, the Navient Account Information email from the same [email protected] dated 06/29/states "Date Posted: 06/28/2016"This misleadsDo timely inform me[To Revdex.com: This were not the first occurrence.] I have not experienced like concerns with Sallie MaeI will not have concerning language which does not apply to me in financial documents addressed to me and held as recordsThere has been repeated occurrences of no response from various Navient representativesThere has been misleading presentation of my loan accounts to meDo timely inform meIn reference to your email addressed to me on July 2, 5:AM, I am Ms [redacted] Sincerely, [redacted] *** [redacted] ***

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 28, Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on November 16, and resolved the issue with the customer

A representative from the Office of Customer Advocate contacted the customer by telephone on July 12, and we are working with the customer directly to resolve the issue