City Star Nails

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a bill for $and a letter saying I owe $on the same day A few days later I received a bill saying I owe $and another bill saying I owe $ Then today I received a letter changing my payment terms saying I owe $for months, a letter saying you could not grant my request because both joint borrowers must sign the student loan debt burden forbearance form and submit proof of income, another letter saying I must submit a form to change my name, a fourth letter explaining what a forbearance request is and an application to apply for one and a fifth letter explaining what my repayments options are and showing that my current plan is income-drivenBasically I still have no idea if I owe $a month or $a month because every time I receive a letter or bill that says $I also receive a bill that says $ I did not fill out a request for forbearance and don't appreciate receiving a letter saying that we both did not sign our paperwork The income driven paperwork was signed by both of us each time that it was submitted this year No idea why I received a letter about changing our name, no one's name was ever requested to be changed I still have not received anything explaining why my paperwork was not processed in April, May, June, July or August until I called twice No idea why I still owed money even after I was told by a supervisor that I owed $in August No idea why I received separate letters or bills in the last week all telling me something different; I owe $80, I owe $0, you need my signature, you want to change my name I need a personal letter from someone at Navient explaining why my paperwork was not processed, how this problem is being fixed and what is happening now with my account I still have no confidence in Navient and think that maybe someone should look at my account, listen to the recorded phone calls, read through all the mail you keep sending me and figure out what the heck is going on Once again I request that you stop calling me at your convenience because I do work from 8:am - 5:pm and have no desire to take time away from my job or my lunch hour to speak to one of your representatives I have spent a total of hours this year talking and no one is listening I want something in writing that I can refer to when I get billed again two months from now because someone at Navient has screwed my account up again Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and though the company was NOT able or willing to what I wanted to happen in regards to this complaint, there is not much that can be done on my part aside from paying off the loan or finding another company with more incentives that will help clients obtain a reasonable payment amountI kind of have to accept what they said because this company does not offer anything elseI am beyond disappointed with everything regarding Navient and I regret ever getting a loan from themJust praying that I can find some way to resolve my loan in a reasonable amount of time so I can fully sever ties with this company for good Regards,

A representative from the Office of Customer Advocate contacted the customer by telephone on July 11, and resolved the issue with the customer

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 20, 2016. Please allow sufficient time for postal delivery.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on October 20,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:Second complaintNavient listed to all voice recordings of my calls the past few months and reversed the negative credit information to all three bureausWhat was not addressed was my many calls TO Navient, all the lies I was fed with the different dollar amounts I was told I'd pay to include ALL of my loans, and yet I was billed a different amount for my monthly auto debit and now they are telling me (1), it does NOT cover all of my loans, and (2), the new total monthly amount due on my loans is MUCH more than I was quoted in all of the phone calls the past couple of monthsAGAIN, SCREWING WITH ME! This issue needs resolved NOW!TranslateDesired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:Needs fixed, Navient, contact me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate that the advocate was quick to respond however he stopped contact after to calls with meAlthough we have conflicting work schedules which makes it hard for us to communicate I called and left a message last week, Wednesday April 25th for the advocate to discuss the issues I have been having with NavientI asked that he would return my call Friday May 1st because I was off of work and we could talk about the issue anytime of the day and I didn't hear anything back from himI called Tuesday May 5th again to leave a message as well because I gave him until Monday May 4th and still did not have a message in returnIn the letter I had received in the mail it stated that they would like documented events of when the issues have been taking place however I would think this would be on my account if they would look at it and see itThey claimed that they have not sent anything negative to the credit agency in the last months but that is due to the fact that I am constantly calling to attempt to fix the same issues more times than I should have to with them just to make sure that nothing does go to the credit agency, so of course that has not happenedI am currently "babysitting" my loans that are with Navient to make sure that nothing negative reflects in my credit score and I should not have to do thatThe issue is maintenance of my account which no one seems to be capable of at this point Regards,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 25, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have not received a letter from them in the mail the only one I have got says that they are reviewing it

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 23, Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on April 13, 2016 and resolved the issue with the customer.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 23, Please allow sufficient time for postal deliveryWe will continue to work directly with the customer to resolve the issue

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 12, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 2, Please allow sufficient time for postal delivery

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I got a letter stating that they have been applying my payments accordinglyI am looking at my account right now at this momentIt looks like they applied wrong the first time and then when I called they did it accordinglyBut changed it backMy balance was $6,698.96, then it went to $5,(when I called to make the adjustment) and now its back to $6, I left a message last week for the person who sent me the letter and he has not called me back Regards, [redacted] ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 11, 2017. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I never received a response in the mail from the businessThe items are still showing on my credit report

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 13,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, and will continue to work directly with the customer to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2017. Please allow sufficient time for postal
delivery