City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 15, 2016. Please allow sufficient time for postal delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on September 30, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 17, 2017. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have not received a letter and would like to have it resent to *** * *** ** *** ***
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 20, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on July 20,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 19,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 19, 2016. We will continue to work with the customer to resolve the issue

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Navient did respond to the complaint with a page letter which I have attached The letter essentially the same response to my initial complaint to the company itselfStates that the checks were sent to the wrong address on my behalf by First Republic The interest accrued they cannot provide citing that Federal Student Aid states that this is not allowed The response does not address multiple issues Primarily, the time between the initial payment being received on November 30th and the payment being moved to the appropriate account (December 19) took weeks The letter does not mention that they were notified immediately of the improper transaction by phone on December 5th, after which they attempted to correct the issue, removed the payment and then immediately replaced it into the same inappropriate account This required a second call, further delaying the process Each call, the Navient employees freely admitted this was a mistake on the companies part It seems inappropriate that I am to pay for the companies inability to process payments accurately and in a timely matter I am to pay weeks of interest for a problem they were immediately made aware of? A problem that I was told would be fixed in less than week? I also find it odd that it is this companies practice to process checks and payments that are not addressed Is it not the companies responsibility to check a balance, confirm payment, not blindly process payments if incorrect Seems some stop gap measure should be in place.I also find it concerning that they were able to collect interest vsuse the overpayment in trading, investments, stocks, etc for weeks while it sat in the wrong account At the same time charging me interest I believe the practice is referred to as double dipping Siting a rule stating backdated payments are not allowed is not an acceptable response
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 15, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Until I receive correspondence as to what is going on I will not agree to anythingTheir response of them informing me that they sent literature in the mail doesn't mean anything.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 3, 2017. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient should not be charging me (or anyone) 7.9% interest for student loans, when I can get car loans at 0% and other bank or lending lonas for less than 1/or what Navient chargesMy major complaint remains: why are we allowing Navient and others to charge students higher interest payments to get an EDUCATION, when we charge much less for auto and bank loans

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 1, 2017. Please allow sufficient time for postal deliveryWe will continue to work with
the customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2, 2015. Please allow sufficient time for
postal delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on April 27, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 5, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 6, 2016. Please allow sufficient time for
postal delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that I would like to wait till I receive the response from Navient As of today at the time I'm sending this message (July 25th, @ 07:AM), I haven't received anything in the mail from them When I receive and review the letter from them that was sent on July 20th, 2016, I would then determine whether or not I am satisfied with their response. Please note that this is NOT my official rejection to the business response I will accept or reject the business response on receipt of their letter and approval of their resolution stated in their letter
Regards,