City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

A representative from the Office of Customer
Advocate contacted the customer by telephone on December 31, and resolved
the issue with the customer

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 31, 2015, and we are working with the customer directly to
resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 8, 2017. Please allow sufficient time for postal
deliveryWe will continue to work
with the customer directly to resolve the issue

A representative
from the Office of Customer Advocate contacted the customer by telephone
on July 19, and resolved the
issue with the customer

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowNavient has refused to validate the allege debt but they published false, negative, and ,misleading information on my credit causing humiliation I'm not please with Navient shady business pratices and clearly they do not believing in complying with federal laws

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 11, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on September 22,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 6, Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 22, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 15,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on March 7,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 5, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. Please be advised that our research into our customer’s
account is taking longer than expected.
We will respond directly to the customer as soon as the research has been completed

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 28, 2017. Please allow sufficient time for postal
delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 23, and resolved the
issue with the customer

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 12, and
resolved the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please note that I will be out of the country until April and will not be able to response to any communications until I return. Please note that the "loan contract documentation" send by Navient to me is not a US Department of Education loan agreement, doesn't have terms of the loan and lacks even the amount borrowed or a valid signature of a debtor. Just more phony informationIn Navient's response they fail to address the fact that they tricked me into voluntarily putting the loans into default only so that they could add additional "collection costs". Navient told me at that time that the only way I could get actual loan documents was to put the loans into default and have them sent to the US Department of Education Default Resolution Group. This I did only to have Navient hide the loans from me for months telling me my son's account was closed and they could no longer talk with me about his loansNow Navient is saying that the only way to have the loans transferred to the US Department of Education is to do a loan consolidation which makes all of their illicit "collection costs" part of the principal. Clearly why they tricked me into the default in the first placeNavient did send me one document that seems to have been signed by *** ***. The document states the he agrees to pay up to 18% of the loan for any incurred collection costs. Two days ago Navient admitted that although they have charged more than $40K in "collection costs" that they haven't actually incurred any "collect costs" and in effect these charges are only additional profit. The Navient account manager that I spoke with told me that "costs and profits are all the same to me". The conversation was recordedI so appreciate everything that you can do to help us. IT is likely that we will eventually have to go to court because we've been fighting this for more than four years and it's all been like this, deception and lies *** *** ***
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