City Star Nails

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Navient was neither open to or willing to work on finding a solution. In so many words, I was told "it was their way or no way." During the times that I requested a forbearance on this Parent Plus loan, it was due to financial difficulties. I was my mother's caregiver and the sole source of income for both of us for more than yearsI, too, returned to school and am repaying my student loan. During my many calls to Navient, never did their 'rude' service representatives suggest I refinance my loan with Direct Loan. Now, that there is more than $50K in interest, Karen, the service representative, makes the suggestion. When my Parent Plus loan was transferred from Regions Bank to Navient, it was $73KI would like the interest and the monthly fees renegotiated. I have never dealt with a 'reputable' business that does not work with you when you have extenuating circumstancesAs well, Karen stated they could charge these fees because it is what the federal government does. Really!! Navient is operating a loan company, not a steward for reputable banks.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 23, 2015. Please allow sufficient time for
postal delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 2, and resolved
the issue with the customer

RevDex.com:
I have sent every thing that you have asked including the police reports and affidavitsPlease remove from my credit reports.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 24, 2015. Please allow sufficient time for
postal delivery

A representative from the Office of Customer Advocate contacted
the customer by telephone on September 14, and we are working with the customer directly to
resolve the issue

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received Navient's letter in the mailIt did not address ANY of my concerns My main concern was inconsistent reporting of my loansSome of my loans reports 'in forebearance' while others report 'late' for the exact same monthsThey offered no explanation for this They dont even address the conflicting reportingI have even sent proof showing the discrepancyThey just keep saying 'the accounts are reporting correctly
Regards,

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
The $was found by NavientThank you for your assistance in this matter. Regards,
*** * *** ***

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 5, 2017. Please allow sufficient time for postal deliveryWe will continue to work with the
customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 11, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
10770976, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They finally contacted us after you contacted them, but they have not given us any answer and definitely haven't allocated the payments we made to our loans Nothing has been resolved at all Quite opposite, the inaccurate loan is still accruing interest It is clear to us, that they allocated our payment to a loan that had already been paid off They keep saying they will look into things, but nothing is happening It is unbelievable of them to say that they are working with us to resolve the issue Yes, they assigned it to someone named Justin, but unfortunately nothing has happened We also paid off the remaining real balance of a little over $to see/show how this would be allocated, and again, some of the money was allocated to the loan that had already been paid off!!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Still haven't got anything in the mailThe site and phone number also are a little difficult to contact throughI am needing to postpone payment as these have put me in a bindAnd even though I've tried paying towards as I've informed that I can't afford these high payment I've still been told I've missed paymentsI'd appreciate if I could be able to postpone for December and January.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 19, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 16, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 5, 2015. Please allow sufficient time for
postal delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 2, and resolved
the issue with the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below On 10/9/2015, I spoke to a representative from NavientShe was responding from the initial complaintShe informed me that she will find out all of the information and call me backI never received a phone call after the first callI will be waiting on "said" response in the mail

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 26, 2017. Please allow sufficient time for
postal delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 1, and resolved the
issue with the customer

A representative from the Office of Customer Advocate contacted the
customer by telephone on May 31, and resolved the issue with the customer