City Star Nails

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Navient did respond to the complaint with a page letter which I have attached The letter essentially the same response to my initial complaint to the company itselfStates that the checks were sent to the wrong address on my behalf by First Republic The interest accrued they cannot provide citing that Federal Student Aid states that this is not allowed The response does not address multiple issues Primarily, the time between the initial payment being received on November 30th and the payment being moved to the appropriate account (December 19) took weeks The letter does not mention that they were notified immediately of the improper transaction by phone on December 5th, after which they attempted to correct the issue, removed the payment and then immediately replaced it into the same inappropriate account This required a second call, further delaying the process Each call, the Navient employees freely admitted this was a mistake on the companies part It seems inappropriate that I am to pay for the companies inability to process payments accurately and in a timely matter I am to pay weeks of interest for a problem they were immediately made aware of? A problem that I was told would be fixed in less than week? I also find it odd that it is this companies practice to process checks and payments that are not addressed Is it not the companies responsibility to check a balance, confirm payment, not blindly process payments if incorrect Seems some stop gap measure should be in place.I also find it concerning that they were able to collect interest vsuse the overpayment in trading, investments, stocks, etc for weeks while it sat in the wrong account At the same time charging me interest I believe the practice is referred to as double dipping Siting a rule stating backdated payments are not allowed is not an acceptable response
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 15, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2016. Please allow sufficient time for postal delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on April 27, and resolved the
issue with the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient should not be charging me (or anyone) 7.9% interest for student loans, when I can get car loans at 0% and other bank or lending lonas for less than 1/or what Navient chargesMy major complaint remains: why are we allowing Navient and others to charge students higher interest payments to get an EDUCATION, when we charge much less for auto and bank loans

A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 15, and resolved the
issue with the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I *** *** do not accept this because Sallie Mae and Navient are the same company, and I have never had a student loan with NavientI consolidated all my loans with Sallie MaeI paid all my money to Sallie Mae, I have never had an account with NavientI have never heard of Navient until they replied to my complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
***
*** ***
Problem:I previously made this exact same complaint on March 4, 2016, it was complaint ID *** I was told that they were fixing everything on my account, which they still have not doneStarting around June of 2015, I made my payment amount on my private student loans $225, which is higher than my monthly amount due by over $per monthThat extra $should be applied ONLY to loan ending in -3818, NOT spread out amongst all the loansThis is now the 4th or 5th time I have tried to get this resolved.Translate Desired Outcome:Go back to June of 2015, unapply incorrect payments and REAPPLY as specifiedMake the exact payment that was due for all private loans and apply the extra $to loan -3818.Translate

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2016. We will continue to work directly with the customer to resolve the issue

A
representative from the Office of Customer Advocate contacted the customer by
telephone on July 21, 2015, and we are working with the customer directly to
resolve the issue

A representative from the Office of Customer
Advocate contacted the customer by telephone on November 24, and resolved
the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 9, 2016. Please allow sufficient time for
postal delivery

RevDex.com: Navient has not resolved my issues at all and also I have a negative impact on my credit from Navient reporting incorrect informationI also sent them documents for deducting the amount owed to Navient and they have not fixed the problem
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 27, 2017. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 5, 2016. Please allow sufficient time for postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have just received a notice from Navient.They have thought it their right to apply any overpayment funded by me to another account.THIS IS THEFT .....This is not the first time this has occurred.They have consistently ignored my request for a final payment notice.I seek continued involvement from your officeI will try to send the Certified letter sent to them.The one the ignored. Thank You

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 8, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate is working directly with the customer to resolve the issue

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I Have Not Yet Received AnythIng In The MaiL From The Business So I Have No Idea What The Response Was. Please Let Them Know I Have Not Received Anything. Thank You, ***

A representative from the Office of Customer Advocate contacted the
customer by telephone on May 23, and resolved the issue with the customer