City Star Nails

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Until I receive this official document that they said they sent the matter remains openAlso, until they update their online system to make a section regarding making extra payments, this is an ongoing issue. I've contacted NUMEROUS other student loan providers and nobody else has these ridiculous rules that make absolutely no senseStop hiding and protecting information from the public!
Regards,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoken to Cynthia with the office of the Customer Advocate and she advised she spoke to the fraud department and because the primary account holder the person who committed the fraud is saying I gave my permission that the fraud department wont do anythingThey say I have to take her to court and if the judge rules in my favor they will remove the accountI filed a police report paid to have things notarized and sent them countless documents that show I wasn't even living in the same state as the account owner/suspectEven with all of that I still have to take her to courtI do not except thisNavient cant allow people to open accounts without verifying who is applyingThen base the findings on saying "oh she said she had your permission." What criminal would admit to fraud especially when I filed a police report at Navients requestI have even called Navient prior and they refused to allow me to even speak to the fraud departmentI'm sure that call is recorded also Navient has released non public information to me about the suspects other accountsThey have admitted to this error and its in recorded callsThis is regulatory error and they should be find for that aloneThey should also be fined for not properly verifying who is opening accounts and causing me to be a spend countless hours dealing with this and putting together all the information they asked forWhy ask me to file a police report, fill out pages of paperwork, notarized documents, and prove I was in another state.I did all of that and they say sorry the suspect/account holder said you told them they could do itI have already taken her to court for other matters and won judgementShe also tried and failed to take me to court for a protective order that was dismissedI can also show she miss used Federal Student loan money to buy non approved itemsI can prove she is a liar and has lied in court As the victim who has shown Navient all of this I still haven't been helped or heardListen to the last phone call and that Cynthia and I had and you can tell by her tone and responses that she could really careless about the situation I have asked Navient to supply the IP address as to where they got confirmation from me on that I approved the account to be openedI would also like Navient to supply me with a copy of the email that was sent to my email addressThe time line of events for how this account was openedMeaning Brittany Popelier applied for this account on this DateEmails were sent to confirm application on this dateThe IP addresses that confirmed those emails and the dates they they were confirmedI would like copies of all the emails and correspondence that has been sent to both parties. Lastly I want my name removed from this accountThe primary has already made payments on the account along with her other accounts and even paying some offI didn't authorize her or anyone else to use my name or credit or personal info to open this accountNavient allowed the primary to use my personal information and even now that she is paying for it they refuse to remove my name from the account.
Regards,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, the issue remains unresolved as they have written and sent the letter prior to hearing my complaintI was contacted by *** Ahmad by phone during her work hoursAs I not only work in a different time zone, I work a set of hours which starts before and ends after her work scheduleI asked to start an email correspondenceIt took her a week to send me an emailI replied on March 10th, which was the earliest I could do so. Second, after sending my email, I have yet to receive the letter or emailed response from *** or anyone else at NavientAs far as I know, my complaint has not been heard and my issues remain, with no solution in sightI am quite sure they have responded to you about what they have "done", but nothing has come about and my complaint still stands. I will continue to complain until I do get an answerI will also point out that this way of talking with whoever is at the Revdex.com is not mobile friendly and the time limit of minutes or less makes giving an actual reply difficultI cannot say I am impressed
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2016. Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThey have sent the letter and it does meet the proof of my conversations and what was saidthank you
Regards,

A
representative from the Office of Customer Advocate contacted the customer by
telephone on July 21, 2015, and we are working with the customer directly to
resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 8, 2016. Please allow sufficient time for
postal delivery

A representative from the Office of Customer Advocate contacted the
customer by telephone on May 23, and resolved the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 9, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate is working directly with the customer to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 5, 2016. Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
***
*** ***
Problem:I previously made this exact same complaint on March 4, 2016, it was complaint ID *** I was told that they were fixing everything on my account, which they still have not doneStarting around June of 2015, I made my payment amount on my private student loans $225, which is higher than my monthly amount due by over $per monthThat extra $should be applied ONLY to loan ending in -3818, NOT spread out amongst all the loansThis is now the 4th or 5th time I have tried to get this resolved.Translate Desired Outcome:Go back to June of 2015, unapply incorrect payments and REAPPLY as specifiedMake the exact payment that was due for all private loans and apply the extra $to loan -3818.Translate

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 27, 2017. Please allow sufficient time for postal delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on November 24, and resolved
the issue with the customer

RevDex.com: Navient has not resolved my issues at all and also I have a negative impact on my credit from Navient reporting incorrect informationI also sent them documents for deducting the amount owed to Navient and they have not fixed the problem
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I Have Not Yet Received AnythIng In The MaiL From The Business So I Have No Idea What The Response Was. Please Let Them Know I Have Not Received Anything. Thank You, ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have just received a notice from Navient.They have thought it their right to apply any overpayment funded by me to another account.THIS IS THEFT .....This is not the first time this has occurred.They have consistently ignored my request for a final payment notice.I seek continued involvement from your officeI will try to send the Certified letter sent to them.The one the ignored. Thank You

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2016. We will continue to work directly with the customer to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 26, 2017. Please allow sufficient time for postal
delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 15, and resolved the
issue with the customer