City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 24, 2016. Please allow sufficient time for postal delivery

RevDex.com:
I have NOT reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any feedbackWhen I called to speak directly with the Office of Customer Advocate, Navient states there is no such contact however she did state there was notes indicated in the account saying more information from me is requiredHowever, the agent could NOT tell me what information that was needed and who to send it toThe agent only stressed a payment of $was needed before reporting my account to the credit bureausI am also very displeased that Salle Mae responds saying there isn't an account belonging to me in their system...OF COURSE there isn't, they SOLD me to Navient as oppose to STOPPING payments to the closed school after I requested this several times once I dropped from the program, leaving me to pay back the entire amount borrowed that I did not use or had access to return the funds.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 23, 2015. Please allow sufficient time for
postal delivery

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***. They have forwarded release of cosigner letters which they stated they sent previously but I had never received However, they refused to provide amortization schedules since I am no longer on the loanI would still like to see the amortization schedules for the period that I was a cosigner along with how monthly payments were applied to principal and interestI do not believe that they have been applying payments in accordance with a defined amortization schedule designed to consistently reduce the outstanding balance along with monthly interest.
Regards,
*** ***

Thank you for
your message. The Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2016. Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 24, 2017. Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted
the customer by telephone on August 15, and we are working with the customer directly to
resolve the issue

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am still not able to log on to access my account, or pay my billThis has been going on for far too long.
Regards,

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 24, 2015, and we are working with the customer directly to
resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2016. We will continue to work directly with the customer to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 5, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 12, 2017. Please allow sufficient time for postal
deliveryWe will continue to work with
the customer to resolve the issue

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 23, 2017. Please allow sufficient time for postal
delivery

Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via email on November 20,

It is not yet resolved, but someone did contact me and I believe that it is in the process of being resolvedI was told by one
representative that the income based repayment would be processed, however another representative contacted me and processed an "in school deferment"Later I was told that because an in school deferment was processed, that it is now impossible to process the income based repayment planSince I will be graduating next week, I am told I must wait for graduation, and then possibly reapply for the repayment planSo that is the current status Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 6, 2016. Please allow sufficient time for postal
delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient's message was that they sent a response via US Post Office. I have not yet received this letter. So, the matter is not resolved
Regards,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this issue is still pendingThe business has requested that I resubmitted my financial information, previously provided in November, via the form included in the letterIt is still to be determined whether this will resolve the issue
Regards,