City Star Nails

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their advocate only told me that they are working to give me the answers I needI was told to be patientThat's unacceptable, as I was told I would PD have an answer days from initial submissionFurther, I'm presently paying for loans for my son *** ***, for which we made double paymentsI recently received notice from Navient stating I'm months behind, and yet their document states the next payment due date is 3/26/I'm seeing a trend herePlease helpNote: I am in possession of documentation reflecting paymentI'm not sure what their issues arePlease help!

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The message states that the company contacted me directly regarding my issues. I have not received any contact from Navient
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 15,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 3, 2016. Please allow sufficient time for postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient's response did not relate to my concern. Please be advised that I never authorized my loans to be with Navient. I consolidated my loans with "Direct Loans" and that is why I was unaware that Navient/Sallie Mae had my account nor that I was late on payments. Navient cannot prove that I authorized them to be my loan provider and that I agreed to make payments to them. If they could prove that I would not dispute the late marks submitted to the credit bureausI cannot accept their response stating that I was late if I never authorized an account with Navient nor Sallie Mae due to my past negative experiences with them
Regards,

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer on May 10, 2017. Please allow sufficient time for delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2016. Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please note that I will be out of the country until April and will not be able to response to any communications until I return. Please note that the "loan contract documentation" send by Navient to me is not a US Department of Education loan agreement, doesn't have terms of the loan and lacks even the amount borrowed or a valid signature of a debtor. Just more phony informationIn Navient's response they fail to address the fact that they tricked me into voluntarily putting the loans into default only so that they could add additional "collection costs". Navient told me at that time that the only way I could get actual loan documents was to put the loans into default and have them sent to the US Department of Education Default Resolution Group. This I did only to have Navient hide the loans from me for months telling me my son's account was closed and they could no longer talk with me about his loansNow Navient is saying that the only way to have the loans transferred to the US Department of Education is to do a loan consolidation which makes all of their illicit "collection costs" part of the principal. Clearly why they tricked me into the default in the first placeNavient did send me one document that seems to have been signed by *** ***. The document states the he agrees to pay up to 18% of the loan for any incurred collection costs. Two days ago Navient admitted that although they have charged more than $40K in "collection costs" that they haven't actually incurred any "collect costs" and in effect these charges are only additional profit. The Navient account manager that I spoke with told me that "costs and profits are all the same to me". The conversation was recordedI so appreciate everything that you can do to help us. IT is likely that we will eventually have to go to court because we've been fighting this for more than four years and it's all been like this, deception and lies *** *** ***
***
*** *** ** ** *** ***
*** ** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 20, 2016. Please allow sufficient time for
postal delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 23, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 24, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 11, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 28, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I truly believe the nail salon gave me the nail fungus because I have never ever experienced that in all the years I have been getting my nails doneI can even provide proof from the previous nail salon I use to go to prior to letting City Star do my nails and the owner of that salon is who did my nails and she has over years experience with this serviceI believe for service recovery City Star Nails should in the least reimburse me for the money I spent to get my nails done and ended up getting the fungus from them causing me to have to get nail ointment and nail care for several weeks
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I attempted to send my attachment with my corrected letter the files must have been too large and would not go. So I thought if I sent attachment at a time I could send them both as separate responses. That was not the case. Instead the system only allowed me response and after I sent it I noticed after my many attempts I didn't send the corrected letter either. My letter should have read: Revdex.com: I have not received a response from the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, I have attached additional information to support my frustrations with this business. Since my initial complaint was filed my future payments have been changed two times, and not lowered but increased. I have attached documentation to support my claim.Please do everything in your power to get my loan away from these people or at least on a steady payment plan that I can afford.Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 26, 2017. Please allow sufficient time for postal
deliveryWe will continue to work with the customer directly to resolve the issue

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any written response from the company via USPS. They state it was sent on 11/and I have not received any correspondence from them
Regards,
*** ***

A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 19, and resolved the
issue with the customer

Tell us why here
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2015. Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted
the customer by telephone on May 23, and resolved the issue with the
customer