City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I truly believe the nail salon gave me the nail fungus because I have never ever experienced that in all the years I have been getting my nails doneI can even provide proof from the previous nail salon I use to go to prior to letting City Star do my nails and the owner of that salon is who did my nails and she has over years experience with this serviceI believe for service recovery City Star Nails should in the least reimburse me for the money I spent to get my nails done and ended up getting the fungus from them causing me to have to get nail ointment and nail care for several weeks
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 11, 2015. Please allow sufficient time for
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your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 17, 2015. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 24, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business has simply sent another billThey continue to call me several times a day, including on Saturday, July 4th- a holiday- before 9:a.mThis continues to be harrassment, and they continue to refuse to cease contacting me via telephone, despite my many requests

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your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 3, 2016. Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer on May 10, 2017. Please allow sufficient time for delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2016. Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 25, 2015. Please allow sufficient time for postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient's response did not relate to my concern. Please be advised that I never authorized my loans to be with Navient. I consolidated my loans with "Direct Loans" and that is why I was unaware that Navient/Sallie Mae had my account nor that I was late on payments. Navient cannot prove that I authorized them to be my loan provider and that I agreed to make payments to them. If they could prove that I would not dispute the late marks submitted to the credit bureausI cannot accept their response stating that I was late if I never authorized an account with Navient nor Sallie Mae due to my past negative experiences with them
Regards,

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The message states that the company contacted me directly regarding my issues. I have not received any contact from Navient
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their advocate only told me that they are working to give me the answers I needI was told to be patientThat's unacceptable, as I was told I would PD have an answer days from initial submissionFurther, I'm presently paying for loans for my son *** ***, for which we made double paymentsI recently received notice from Navient stating I'm months behind, and yet their document states the next payment due date is 3/26/I'm seeing a trend herePlease helpNote: I am in possession of documentation reflecting paymentI'm not sure what their issues arePlease help!

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 20, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 15,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey have not gave me a valid response, no proof to back up what they are reportingon several sites my information is incorrThe late payments being reported are incorrect, the amount owed is in correctIf they cant provide accurate proof by law they must remove it from my reports per FCRA they sent me an email giving me the run aroundI responded with several screen shots of their inaccuracies and unverified information and I have yet to recieve the docs I am requesting74% of credit reports have inaccurate information and Im not letting anybody just report anything on my reportsthats very dishonestI will continue to fight this until the issue is resolved.If I have to write the credit bearus to investigate as well then that is what will happen.
Regards,
*** ***

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 25, and
resolved the issue with the customer

A representative from the Office of Customer Advocate contacted
the customer by telephone on May 23, and resolved the issue with the
customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 2, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 26, 2017. Please allow sufficient time for postal
deliveryWe will continue to work with the customer directly to resolve the issue

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have no received any communication from Navient
Regards,
*** ***
roblem:I am filing a complaint against NAVIENT (PREVIOUSLY KNOWN AS SALLIE MAE) for an unresolved issueIt is my belief that NAVIENT (SALLIE MAE) is acting deceptively regarding the student loans they service for the U.SDEPTOF EDUCATIONI completed my formal education with an MBA in the Summer of Prior to the completion of my education in all of my loans were in deferment because I was in schoolAfter graduation my loans went through a number of deferments and/or forbearancesIn 2010, I went through a difficult time which subsequently led to a divorce at the end of During this time I was in communication with Sallie Mae at various times and believed that my loans were either in deferment or forbearance based on what my loans qualified for at the timeI was shocked to learn some time later that some of my loans had gone into a past due statusI was even more shocked and confused when the U.SDEPTOF EDUCATION told me that I had loans in default but that the would help me with rehabilitation so that I could get my loans out of default and have all the negative credit information removed from my credit file(s) (including the negative information reported by the loan servicer because I was told they report of their behalf)I agreed to the rehabilitation even though they should have never gone into this status if the deferment and/or forbearance was applied properly; however I was absolutely horrified that my credit had been impacted and I wanted to move forward with getting the matter resolvedAll of my loans have been rehabilitated and the U.SDEPTOF EDUCATION has removed all negative credit information with respect to my loans from my credit file(s) but NAVIENT refuses to do the sameIn addition, beginning in December I replied to numerous e-mails sent to me by NAVIENT requesting forbearance for my loansI also called NAVIENT multiple times in checking on the status of my loans and was assured my loans were in good standingI called in June in response to an e-mail I received from NAVIENT and spoke with a representative that assured me that the forbearance was approved and I would not have to worry about anything reporting as past due on my credit; yet NAVIENT is reporting me delinquent for the months of July and August 2016.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Correction to my credit file(s) the same as the U.SDEPTOF EDUCATION did with removal of all negative information beginning in Removal/Correction of the July and August past due reporting on my credit file(s) as my loans should have been in forbearance and then in an Income-Driven Repayment Plan there after with a $payment due