City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 15, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 25,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 26, 2017. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reviewed the documents that Navient sent me I am still not fully understanding how the principal amount has gone up I can understand that intrerest builds when a loan is on deferment But to apply the same interest amount to the principal as well as the interest makes no sense to me and I don't think this is fair practice Student loans are expensive I know they need to be paid back but at the rate that my loan in increasing not decreasing this will never happen in my lifetime and with a monthly payment almost as much as a mortgage it makes it difficult to be raising a family and make all ends meet to repay this financial burdon I still think that my money is being mis-applied but when I speak with a Navient Representative they feel otherwise I don't think I have a leg to stand on here, if I don't continue to pay this they will garnish my wages and if I continue to pay the principal balance will continue to increase which makes this loan a neverending loan that will never be paid off
Regards,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded with printed details of the PSLF program, which I already have and obtained on my ownThey did not address the fact that I was lied to by employee's who explicitly told me (on at least two occasions) that any payments made on an IBR plan, through Sallie Mae/Navient would count towards PSLFThey also did not address my complaint that when they became aware that traditional IBR payments would not count and that all loans must be DL loans, they did not notify any of their current customersI recognize that I origanlly took loans prior to the creation of the PSLF program and that my original lender may have been unaware that loans would need to be DL loans for payments to count; however, when they became aware I was told twice that my payments counted (I assume so I would not take my loans elsewhere) and they have never notified me, and I assume any other borrorwers, that DL lonas are required for, in particualr, the PSLF programNone of these complaints where addressed in their form letter response so I do not accept the response made by the business because they did not actually address the complaints
Regards,

A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 1, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 17, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 5, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 30, 2017. Please allow sufficient time for postal
delivery

Revdex.com:I still have not received a physical letter in the mail from NavientThey still have not addressed by Revdex.com complaint.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12205618, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. the matter wasn't resolved, they called and bullied me AGAINThe representative said he wasn't removing anything and that was it, no help to resolve the issue or proof that they tried to contact meThey just said they weren't removing it from my credit report because they don't have toThey put resolved on the message to make themselves look good, this company is a bully and they never tried to resolve anything with me!

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 12, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2015. Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have not addressed my concern or issuesI have not received any correspondence from the company.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 2, and resolved
the issue with the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Still haven't got anything in the mailThe site and phone number also are a little difficult to contact throughI am needing to postpone payment as these have put me in a bindAnd even though I've tried paying towards as I've informed that I can't afford these high payment I've still been told I've missed paymentsI'd appreciate if I could be able to postpone for December and January.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2016. Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company never contacted me so their response is a lieAfter a delayed period I finally received a refund, but it is unacceptable that it took over a month
Regards,