City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2015. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 23, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 30, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2016. Please allow sufficient time for postal
delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Nothing in the Reply letter says anything about the mailed statements breaking down the "amount owed" and the back balance of the "late fees"So they basically admit they are deceiving the consumerUnless the consumer goes online to find out the breakdownI do not do too much billing online and the last thing I want is these crooks taking money out of my account every monthThey still would only take the Payment due and send me an E-mail saying I owe something for Late feesMost Kids nowadays just get their bill and pay it without lookingBut Navient has the notices set up with Minimal info and you have to pay by a certain dateNothing at all about late feesSo this was a shot in the dark, I was really hoping for some action from this agency to make them list what is on the online account right on the billing statements tooThey will just keep on deceiving consumersWhat happened to "No unfair Lending Practices"?
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2016. Please allow sufficient time for postal delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded with printed details of the PSLF program, which I already have and obtained on my ownThey did not address the fact that I was lied to by employee's who explicitly told me (on at least two occasions) that any payments made on an IBR plan, through Sallie Mae/Navient would count towards PSLFThey also did not address my complaint that when they became aware that traditional IBR payments would not count and that all loans must be DL loans, they did not notify any of their current customersI recognize that I origanlly took loans prior to the creation of the PSLF program and that my original lender may have been unaware that loans would need to be DL loans for payments to count; however, when they became aware I was told twice that my payments counted (I assume so I would not take my loans elsewhere) and they have never notified me, and I assume any other borrorwers, that DL lonas are required for, in particualr, the PSLF programNone of these complaints where addressed in their form letter response so I do not accept the response made by the business because they did not actually address the complaints
Regards,

Revdex.com:I still have not received a physical letter in the mail from NavientThey still have not addressed by Revdex.com complaint.Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 2, 2016. We will continue to work with the customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 17, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 25,

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 12, and resolved the
issue with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company never contacted me so their response is a lieAfter a delayed period I finally received a refund, but it is unacceptable that it took over a month
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have not addressed my concern or issuesI have not received any correspondence from the company.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2016. Please allow sufficient time for
postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12205618, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. the matter wasn't resolved, they called and bullied me AGAINThe representative said he wasn't removing anything and that was it, no help to resolve the issue or proof that they tried to contact meThey just said they weren't removing it from my credit report because they don't have toThey put resolved on the message to make themselves look good, this company is a bully and they never tried to resolve anything with me!

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 27, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 15, 2015. Please allow sufficient time for
postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 27, 2016. Please allow sufficient time for postal delivery