City Star Nails

A representative from the Office of Customer Advocate contacted the
customer by telephone on February 13, and resolved the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 15,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
they blamed the matter on lack of oversight from the states deptof education, claiming not to have any authority to implement there own oversightwhen asked what state I need to contacted they where either unable or unwilling to help me locate the appropriate state deptof edto me this is just passing the blame for there own failure to over see what schools receive the loans and the actual ability of the person getting the loan to complete the program it forthey are there only concern seems to be making money off of people suckered in by these sham's of colleges!
Regards,

RevDex.com:
I recieved papers to file for income driven repayment instead of actually working with me on the actual payments I can physically makeI No associate has contacted me at an appropriate time, after pm Monday-Friday to resolve my concernsNo assistance whatsoever!I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and find that ONCE I read the correspondence they have sent to me via the USPS I can better determine whether it is an appropriate response. I received a credit back from my bank so I am satisfied in that regard, but this business is unethical period. For the last years out of college I have paid my student loans religiously and on time monthly to Sallie Mae, and paid off an entire student loan with another company. I reported this company when they without notice raised my interest rates, and monthly payment to nearly times what I was paying previously without notice. Then after (and I have shown all the proof) removed my account they still debited the account without my authorization without permission. No excuse and I do not need to speak to another representative with the company because nothing changes those facts. I make payments in the amount that can be afforded by my family and my salary.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 21, 2015. Please allow sufficient time for
postal delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient gave no reason as to why my request for a new repayment plan was denied.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 10, 2016. Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on May 15, and we are working with the customer directly to resolve the issue

A representative from the Office of Customer
Advocate contacted the customer by telephone on January 6, and resolved
the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 20, 2015. Please allow sufficient time for postal delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I mailed in a financial worksheet they sent me so that I could have my loans put in forbearance, I received a letter back telling me it was denied b/c they needed further informationWhy that information wasn't part of their worksheet, I don't knowThat aside, they gave no indication whatsoever of the information they were in need of, just denied me b/c they needed more information, which they did not ask forShortly after I received this letter, I received another letter stating my loans were now defaulted and they wanted $21, right nowRight after I sent in a worksheet showing that I only have a few dollars a month that is left over after paying bills and buying food.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I would like them to take my loans out of default and provide me with the information they still need in order to put my loans into forbearanceFinancially I cannot afford to make the payments they are requiring and I have filled out their financial worksheet to show them this is in fact is the caseI would like them to stop yanking me around, they took the time to send a letter denying me b/c further information was neededWhy did they not take the time to send a letter requesting the information they needed before denying meThese people fraudulently state that they just want to work with you and help you pay them backHowever, they offer no help whatsoeverThey deny every attempt to reach a solution that is affordable and do not give actual justification for the denials"We need further information" is not a valid reason for a denialIt should have been Please furnish us with the following information so we can figure out the best solutionI am asking them to send me a letter with the information they need so that I can have my loans put into forbearance and taken out of default status

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Have not received anything in the mail from Navient and the damaging information is still being reported
Regards,
*** ***

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 18, 2015, and we are working with the customer directly to
resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 20, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 20, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 21, 2016. Please allow sufficient time for
postal deliveryWe will continue to work with the customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 7, 2016. Please allow sufficient time for postal
delivery

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 16, and resolved the issue with the customer