City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 28, 2015. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reviewed the documents that Navient sent me I am still not fully understanding how the principal amount has gone up I can understand that intrerest builds when a loan is on deferment But to apply the same interest amount to the principal as well as the interest makes no sense to me and I don't think this is fair practice Student loans are expensive I know they need to be paid back but at the rate that my loan in increasing not decreasing this will never happen in my lifetime and with a monthly payment almost as much as a mortgage it makes it difficult to be raising a family and make all ends meet to repay this financial burdon I still think that my money is being mis-applied but when I speak with a Navient Representative they feel otherwise I don't think I have a leg to stand on here, if I don't continue to pay this they will garnish my wages and if I continue to pay the principal balance will continue to increase which makes this loan a neverending loan that will never be paid off
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 17, 2015. Please allow sufficient time for
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 24, and
resolved the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 6, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:Thanks to Navient not informing the that my income based repayments were due to be renewed, I learned that my account was past due when I checked my credit scoreThey have my address and phone number, and should have tried to inform meIt takes only a few minutes to fill out the forms, and this will not get them money any faster.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I am sending the forms today, as I just learned about this yesterdayI want the past due amount erased, and off of my credit history

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, Navient is being uncooperative and unprofessional by not communicating with me and are stalling the process by sending me a written letter instead of the usage of electronic emails!!!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined
that this does not completely resolve my complaint. For your reference, details of the offer I reviewed appear below
[Spoke to a representative from Navient. My account was noted with the payment I made; however I am still waiting on a response regarding the extra amount added to my monthly payment. The system error appears to have made my payment increase by nearly $dollars. I placed a call to the contact and Im awaiting a response.]
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 29, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 20, 2015. Please allow sufficient time for
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A
representative from the Office of Customer Advocate contacted the customer by
telephone on September 16, and we are working with
the customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 14, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have received Navient's letter yesterday, but there is no solution offeredThe letter basically pointed me to contact another organization for discussion, and they pointed out that they cannot talk to me, ONLY the borrowerSo, the dilemma remains the sameMy letter complained of NAVIENT intentionally forced default by refusing to continue to send the monthly statement to the borrower's homeThere are occasions we sent a check payment and they claimed "Not Received" but the checks were cashed, by who? I had no clue! My point is they "intentionally" forced default not because we don't pay but they don't send invoice so I don't have the right address to send a checkAlso, there were a very short period that we cannot pay because we experienced IRS SCAM of $2,were stolen, that caused grave financial difficultyI understand the IRS SCAM is an insider job, that is why so many people were scammed without the thieves caughtWith the advance technology and intelligent agents, there is no reason these huge losses of scams cannot be recovered, because they are done through Green CardsI believe it can be traceable somehowThe reason these scams are not stopped and monies recovered are due to question of priorityHad we not been scammed of the $2,000, the student loan payment will never stopped for that short period of time, and we will never face the difficulty of being rejected when we asked NAVIENT to send us the invoicesThey have repeatedly refused us and then "forced" default on my sonDefault will cause him huge difficulty of looking for employment in U.S Something is very wrong in their intent to force defaultWhat I am asking is to null the default and eliminate financial penalty for late charges and interestBut none of these were met, so I reject their offerAs far as I can see, NAVIENT has not made any offer for solutionTheir letter simply points out the facts I am disputing.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 9, and resolved
the issue with the customer

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 23, and
resolved the issue with the customer

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 4, 2017. Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by customer service and one more time they were not able to access my accountThe answer was the same as before, they will ask another department to fix my accountAs of today, a month later, I still don't have access to my account and I haven't hear anything back from them
Regards,
*** *** ***

Thank you for
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the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2017. Please allow sufficient time for postal
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Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 26, 2017. Please allow sufficient time for postal
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