City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 2, 2016. We will continue to work with the customer directly to resolve the issue

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 27, 2016. Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the
customer by telephone on May 31, and resolved the issue with the customer

A
representative from the Office of Customer Advocate contacted the customer by
telephone on September 16, and we are working with
the customer directly to resolve the issue

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 4, 2017. Please allow sufficient time for postal delivery

RevDex.com:
I recieved papers to file for income driven repayment instead of actually working with me on the actual payments I can physically makeI No associate has contacted me at an appropriate time, after pm Monday-Friday to resolve my concernsNo assistance whatsoever!I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 6, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 15,

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and find that ONCE I read the correspondence they have sent to me via the USPS I can better determine whether it is an appropriate response. I received a credit back from my bank so I am satisfied in that regard, but this business is unethical period. For the last years out of college I have paid my student loans religiously and on time monthly to Sallie Mae, and paid off an entire student loan with another company. I reported this company when they without notice raised my interest rates, and monthly payment to nearly times what I was paying previously without notice. Then after (and I have shown all the proof) removed my account they still debited the account without my authorization without permission. No excuse and I do not need to speak to another representative with the company because nothing changes those facts. I make payments in the amount that can be afforded by my family and my salary.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 14, 2016. Please allow sufficient time for
postal delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, Navient is being uncooperative and unprofessional by not communicating with me and are stalling the process by sending me a written letter instead of the usage of electronic emails!!!!
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:Thanks to Navient not informing the that my income based repayments were due to be renewed, I learned that my account was past due when I checked my credit scoreThey have my address and phone number, and should have tried to inform meIt takes only a few minutes to fill out the forms, and this will not get them money any faster.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I am sending the forms today, as I just learned about this yesterdayI want the past due amount erased, and off of my credit history

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
they blamed the matter on lack of oversight from the states deptof education, claiming not to have any authority to implement there own oversightwhen asked what state I need to contacted they where either unable or unwilling to help me locate the appropriate state deptof edto me this is just passing the blame for there own failure to over see what schools receive the loans and the actual ability of the person getting the loan to complete the program it forthey are there only concern seems to be making money off of people suckered in by these sham's of colleges!
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 29, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by customer service and one more time they were not able to access my accountThe answer was the same as before, they will ask another department to fix my accountAs of today, a month later, I still don't have access to my account and I haven't hear anything back from them
Regards,
*** *** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Navient gave no reason as to why my request for a new repayment plan was denied.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined
that this does not completely resolve my complaint. For your reference, details of the offer I reviewed appear below
[Spoke to a representative from Navient. My account was noted with the payment I made; however I am still waiting on a response regarding the extra amount added to my monthly payment. The system error appears to have made my payment increase by nearly $dollars. I placed a call to the contact and Im awaiting a response.]
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 23, and
resolved the issue with the customer