City Star Nails

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on February 27,

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a letter from Navient on November 29,Upon review of the letter,I noticed that the agreed upon amount to be paid by auto-pay on the 19th of every month was incorrectIt stated that $would be deducted from my account on December 4,I had specifically set the payment of $up on the 19th of every month, as that is when I will have money in my accountIt gave me the name, number, and extension of someone from the customer advocacy board whom I could reach directlyWhen I called the number, however, it sent me to a direct representative line and did not give me the ability to enter the extension of the contact personThe first person I spoke to told me she could put in a request to change my due date, but that it would not take effect until January of and that the payment of $will come out on the 4th of December, She could not tell me where the balance of $came from, as she did not have that amount in her systemWhen I explained my situation and the payment agreement for the 19th of every month, she directed me to someone elseIn all, my phone call lasted one hour and minutesThe fourth, and final, person I was transferred to stated he was with the billing department and could not request a change in my due date, and he would have to transfer me back to customer serviceI was told if I cancelled the auto-payment, that the balance that was brought current on 11/19/by a payment of $would be retracted back to the months of payments that Navient is saying I was notified of and that I would have a balance due of several hundred dollarsYet again, another bullying tactic used by NavientApparently the payment agreement I arranged for the 19th of every month was only for November and Navient had the right to move my due dateDue to my financial situation, had I been aware of this I would have set it for the 19th of every month, assuming that's what I had done when I made the agreement on November 8thI was given the option to leave a message for the person assigned to my case, but declined and instead opted to try and reach her tomorrowThis is extremely tiring as I had just gone in circles with different people for over an hour, each who told me something differentIn addition to the inaccuracy of the amount and due date, the letter stated that my main complaint was repeated phone callsThat is also incorrectThe initial complaint was due to horrific customer service that I experienced over a period of weeksNavient stated that the automated calls would stop once contact was made for the day, but that is not trueI answered the phone calls from Navient several times a dayEvery time I pressed to speak to a representative, and every time the phone disconnectedThe experience I had with a representative on November 8th was the reason for my complaint, not the phone calls, although those were an annoyance as wellThere is no other word to describe my overall experience with Navient other than horrificTheir attempt at a response was just another let down from a company who uses bullying tactics to get over-paymentsAlso, when I attempted to call today the automated system stated I had a balance of $due on Dec1,No one could explain that amount to me eitherI am so exhausted from going round and round with this company Regards, [redacted]

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 29, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 28, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on September 27,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on January 22,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 27, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 17, Please allow sufficient time for postal delivery

Tell us why here Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 5, Please allow sufficient time for postal delivery

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Good morningI want to start off saying your website is quite confusing when replying to messages I do not agree with the response from Navient That really was not a response What I received from them were more threatening letters from them; not something to work through They're telling us that they need an account number to withdraw monies from My son and I refuse to give them that information However, we have been making payments to the past due amount the harassing phone calls continue, threatening mail and even overnight UPS envelopes threatening to take further actionsSomething must be done about Navient/Sallie Mae! Maybe I need to go a bit higher to get some settling response!! PLEASE remove my response that I agree with their response because I don't!!!

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received one email from the customer advocate at Navient asking me to call them I called them three (3) times and left messages, and did not hear back I also answered the email, and did not hear back On Saturday, 3/25/at ~ 8:30am, I was woken up by yet another call from Navient which has nothing to do with me Can no one make them stop?? This is unacceptable that they do not respect my wishes to not be contacted by them It is an intrusion into my life which I do not deserve, and it affects the quality of my life by not allowing me to sleep without their unwelcomed interruption They should be punished and I should be awarded compensation for their continued harrassment over the past 6+ years! Regards, [redacted]

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 6, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:My complaint is regarding being treated unfairly, my email and phone messages have gone unreturned and I'm being ignored, Navient now refuses to communicate with me about my private student loan, I've phoned and emailed [redacted] about me being totally and permanently disabledAnd they have been deceptive and have obscured information I needed to apply for assistance with repaymentNavient has caused damage to my credit by failing to assist meThey have lied to me numerous times about not being able to assist me with affordable repayment termsThe numerous difficulties and obstacles Navient has placed in my way is causing me default on my private student loanNavient never notified me about my right to release my cosigner until I was denied my total and permanent discharge application, that had been submitted or more timesI'm mentally and physically tired of being declined, ignored and treated unfairly after I submitted all documents and forms as outlined by customer advocate officeIve faced financial hardship since and have faced numerous obstacles and difficulties friend m NavientI'm financially vulnerable to Navient but they have not soften my student loan burdenThey have violated my federal rights and have failed to perform federal policies as well as mislead and misrepresented their rate reduction loan program terms and repayment amountto mePlease let me know how I can submit all my correspondence to and from Navient Office of customer advocate.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:My desire is for Navient to discharge my private student loan as outlined in the total and permenant disability application or have Navient process my request for rate reduction loan program with the terms and repayment explained during a recorded conversation on January 25th 2017.TranslateMessage to Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis issue was not resolved because they are referencing something that happened back in NovemberMy issue with them is them giving me the wrong course of action to take and I followed it and they intern still went forward and reported me to the credit bureau for being days late, when they told me to make a payment by a certain date and a certain amount which is what I did and they stated that in doing so it would not be reported days late what it comes down to, is had they given me the correct information in March, the correct amount to pay, I would've paid that amount, and this would've never happenedBut I followed the direction of their customer representative, who clearly gave me the wrong information and put me in this situationSo this issue was not resolved Regards,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 18, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email from Navient, not an postal mailAlso, the person that contacted me went on vacation so I keep getting automatic out-of-office messages when I try to contact them via email and phoneThis matter has not yet been resolved

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have not yet determined whether or not it is a satisfactory response because I have not yet received their mail correspondence yet Regards,

A representative from the Office of Customer Advocate contacted the customer by telephone on August 31, and resolved the issue with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe representative informed that it is the credit bureaus and not Navient who have reported my payment history as missing The representative assured me that Navient has provided the credit bureaus with my information and that there is nothing more that can be done on their end Navient suggests I contact the credit bureaus directly to correct this information, which I have already done Regards,