City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 14, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 3, 2017.  Please allow sufficient time for
postal delivery.

Thank you for your message.  In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via email on December 8, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:I'm getting bills or payment due on my school loan again. I'm still a student in respiratory therapy school. A deferment was filled out this summer & my college at the end of August faxed Navient an active student status. Once again, I'm getting bill/payment notices on my school loan. I called Navient & was told, have the college again (fax # 1-866-266-1078) my active student status. The college contacted me yesterday saying the fax aborted after every attempt, a total of five attempts!TranslateDesired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:May I please see ALL my schools loans reflecting my college student status & no longer receive bills that say payments due!

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Problem:Navient continues to send false statements; on the day that a 300.00 check to them cleared, they stated that no payments have been made in 2016. At this juncture I am afraid that my 1098 E will be incorrect for taxes next year.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Navient will fix the billing issues and cease contacting me. Perhaps they can purchase software to track payments made to them.Translate

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 18, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on May
31, 2017.  Please allow sufficient time for delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 30, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want them to update my credit report showing as paid and not to show as a charge off in August 2016 or the next step will be to contact a lawyer and file a suit with the Fair Credit Report Agency. 
Regards,
[redacted]

A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 1, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 27, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 6, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 27, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received fraud packet.  Issue not resolved.

A representative from the Office of Customer Advocate contacted
the customer by telephone on September 26, 2017 and we are working with the customer directly to
resolve the issue.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received the paperwork that was allegedly mailed to me. Please advise and contact me so that we can facilitate resolving this. I would happy to receive an encrypted e-mailed response to the e-mail address listed on my Sallie Mae Account [redacted]
[redacted]
[redacted]

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 22, 2016 and we are working with
the customer directly to resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have not yet determined whether or not it is a satisfactory response because I have not yet received their mail correspondence yet. 
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Good morning. I want to start off saying your website is quite confusing when replying to messages.  I do not agree with the response from Navient.  That really was not a response.   What I received from them were more threatening letters from them; not something to work through.  They're telling us that they need an account number to withdraw monies from.  My son and I refuse to give them that information.  However, we have been making payments to the past due amount.  the harassing phone calls continue, threatening mail and even overnight UPS envelopes threatening to take further actions. Something must be done about Navient/Sallie Mae!  Maybe I need to go a bit higher to get some settling response!! PLEASE remove my response that I agree with their response because I don't!!!