City Star Nails

A representative from the Office of Customer
Advocate contacted the customer by telephone on August 19, 2015 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, 2016.  Please allow sufficient time for postal delivery.

Revdex.com:I...

received a response stating that my request to decrease the amount of my monthly payment was denied. I did receive a phone number to call and I plan to do so today. I am really attempting to work with Navient on this issue but they are not making any attempts to try to work with me.
Therefore, I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 22, 2017.  Please allow sufficient time for postal
delivery.

The information is still...

reporting incorrect and the accounts have been reporting over 10 yes and need to be updated or removed immediately!  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 19, 2018.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 5, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 14, 2017.  Please allow sufficient time for postal
delivery.

A representative from the Office of Customer Advocate contacted
the customer by telephone on March 31, 2017 and we are working with the customer directly to
resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:Second complaint. Navient listed to all voice recordings of my calls the past few months and reversed the negative credit information to all three bureaus. What was not addressed was my many calls TO Navient, all the lies I was fed with the different dollar amounts I was told I'd pay to include ALL of my loans, and yet I was billed a different amount for my monthly auto debit and now they are telling me (1), it does NOT cover all of my loans, and (2), the new total monthly amount due on my loans is MUCH more than I was quoted in all of the phone calls the past couple of months. AGAIN, SCREWING WITH ME! This issue needs resolved NOW!TranslateDesired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:Needs fixed, Navient, contact me.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on January 21, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 12, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 27, 2016 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again I was told sorry for the mistake,  but we can do nothing to compensate for your time and frustration.  They continue to have extremely poor customer service and refuse to do anything about it.  It is a hassle every time I contact them about anything, whether it is to make a payment or get information.  They are loan sharks, compounding interest daily and harassing people.  
Regards,

A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 30, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 29, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2015.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am only rejecting this response because I have not yet received the letter they sent in the mail. I don't want to accept the response until I have read the correspondence. The Revdex.com only gave me five days to respond before they closed out the complaint and today is day five, so I had no choice but to reject it until I have received the letter.
I would like to add on to my complaint (id: [redacted]. I finally
received the letter they said the had sent and all it was is a recap
of everything their representatives told me. No solution was put
forward. I also have a further complaint. I followed the
advise their representative gave me, to not pay the balance as I will
be in school and it will go into deferment. My school updated the clearing
house with my in school status last Monday, but according to Navient, it
can take two weeks for the updated information to be seen by Navient. I
have called twice a week now to see if they can see the information, they
can’t, yet. However, I am obviously in school. I’m
actually taking my midterms this week. I have sent them my school
schedule, my grades, even my completed/upcoming assignment list to prove to
them I am in school and they should be able to see the update soon.
Now, I’m getting collection calls daily. I told them last week the
same thing I have told every representative I have spoke to: I’m
in school, these should be in deferment, my school updated the clearing house
last Monday (August 31st), you (Navient) told be it could take two
weeks before you see the information. They say they will put a note in my
account and should see the updated enrollment status soon. Now I get calls every day asking for payment, which is only 12
days late. I tell each of them the same thing I stated above and I ask them to
stop calling me. I’ve been told by two separate individuals that they will hold
the calls off until later next week to see if they get my updated status. What
happens? I get a call the very next day! Navient needs to get their act
together and make sure departments speak to each other, or at least read the notes
in my file. If they did, they would have seen that yesterday I called twice,
one hour before their collection people called me. It’s not my fault that they
can’t see updated information in the clearing house. It’s not my schools fault,
as one rep told me. It’s Navient’s fault that they can’t get their information
straight (my school is the one that told me this). Also, their automated
message even says I am in school until August 2016. How on earth can their
automated system say I’m in school, but the representatives say I am not!I’m starting to believe this company is a massive scam.
Furthermore, how is it that I don’t have a choice to who my federal loans get
sent to? I never want another loan to be serviced by Navient, but I don’t have
a choice in the matter. How is that legal?Please add this to my complaint or could you please direct me
where I can add this to it? I couldn't find a place on the site to add it.Thanks,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Navient contacted me by phone, apologized by phone, but then refused to make any changes to their behavior. Their refusal to change shows their 'apology' for what it is - a lame and shallow effort to whitewash a set of passive aggressive policies that serve their bottom line at the expense of the time and happiness of their customers.With great and anger and sadness,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[If a letter was sent on 12/29/2016, I should have received it by now. I would prefer they respond via the Revdex.com site. I would like to know why the response was not a public response and why it had to be mailed to me. This is an attempt to avoid the situation. ]