City Star Nails

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am only rejecting this response because I have not yet received the letter they sent in the mail. I don't want to accept the response until I have read the correspondence. The Revdex.com only gave me five days to respond before they closed out the complaint and today is day five, so I had no choice but to reject it until I have received the letter.
I would like to add on to my complaint (id: [redacted]. I finally
received the letter they said the had sent and all it was is a recap
of everything their representatives told me. No solution was put
forward. I also have a further complaint. I followed the
advise their representative gave me, to not pay the balance as I will
be in school and it will go into deferment. My school updated the clearing
house with my in school status last Monday, but according to Navient, it
can take two weeks for the updated information to be seen by Navient. I
have called twice a week now to see if they can see the information, they
can’t, yet. However, I am obviously in school. I’m
actually taking my midterms this week. I have sent them my school
schedule, my grades, even my completed/upcoming assignment list to prove to
them I am in school and they should be able to see the update soon.
Now, I’m getting collection calls daily. I told them last week the
same thing I have told every representative I have spoke to: I’m
in school, these should be in deferment, my school updated the clearing house
last Monday (August 31st), you (Navient) told be it could take two
weeks before you see the information. They say they will put a note in my
account and should see the updated enrollment status soon. Now I get calls every day asking for payment, which is only 12
days late. I tell each of them the same thing I stated above and I ask them to
stop calling me. I’ve been told by two separate individuals that they will hold
the calls off until later next week to see if they get my updated status. What
happens? I get a call the very next day! Navient needs to get their act
together and make sure departments speak to each other, or at least read the notes
in my file. If they did, they would have seen that yesterday I called twice,
one hour before their collection people called me. It’s not my fault that they
can’t see updated information in the clearing house. It’s not my schools fault,
as one rep told me. It’s Navient’s fault that they can’t get their information
straight (my school is the one that told me this). Also, their automated
message even says I am in school until August 2016. How on earth can their
automated system say I’m in school, but the representatives say I am not!I’m starting to believe this company is a massive scam.
Furthermore, how is it that I don’t have a choice to who my federal loans get
sent to? I never want another loan to be serviced by Navient, but I don’t have
a choice in the matter. How is that legal?Please add this to my complaint or could you please direct me
where I can add this to it? I couldn't find a place on the site to add it.Thanks,

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 27, 2016 and resolved the
issue with the customer.

A representative from the Office of Customer Advocate contacted the customer by telephone on November 2, 2016 and resolved the issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on August 19, 2015 and resolved
the issue with the customer.

A representative from the Office of Customer Advocate contacted
the customer by telephone on March 31, 2017 and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 21, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 22, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 24, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, 2016.  Please allow sufficient time for postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on January 21, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 12, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on January 22, 2016 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 30, 2015.  Please allow sufficient time for postal delivery. Additionally, we are working with the customer directly to resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like Naveint to accept a payment plan of $25 a month until I can obtain full time work. I would also like them to acknowledge that they are no longer authorized to debit from any of my accounts.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 14, 2017.  Please allow sufficient time for postal
delivery.

A representative from the Office of Customer Advocate contacted the customer by telephone on June 2, 2017 and we are working with the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 5, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 19, 2018.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 22, 2015.  Please allow sufficient time for postal
delivery.

The information is still...

reporting incorrect and the accounts have been reporting over 10 yes and need to be updated or removed immediately!  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.