City Star Nails

A representative from the Office of Customer Advocate contacted the customer by telephone on June 2, 2017 and we are working with the customer directly to resolve the issue.

A representative from the Office of Customer
Advocate contacted the customer by telephone on November 10, 2015 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 21, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 24, 2015.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer Advocate contacted the customer by telephone on November 2, 2016 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 26, 2018.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have recieved a letter from Navient, Office of the Customer Advocate, regarding my complaint to your bureau.  I absolutely do not except their reasons for not applying my student loan payments to principle.  The letter says they first apply to "fees (if applicable) and then to unpaid interest.  When I went to their website, there was not a breakdown of any moneys.  The only information showing was payments.  That's it.  I had no idea that there were any outside "fees" connected with my student loan account.  Why  did I have to pay as much interest as I did  for 3 - 3 and half years?  Their letter states:  "If the payment is insufficient to satisfy the current amount due, you will need to pay any past due amount to remain current."  (?)  No one could tell me what the "past amount" was.  The website does not breakdown any other information except that the borrower made a payment.    Their saying in the letter that I was not making "monthly double payments."  Well, I was paying $116.92 per month through automatic debit from my checking account.  If there was any extra fees owed, I had no knowledge.In any event,  my loans have been consolidated and I no longer have to deal with Navient.  I am greatful for that.  Their letter states that I am paid in full so I hope that I do not receive any more correspondence regarding loans from Navient.  Thank You.
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The customer advocate did respond to me and I did not find his solution satisfactory. He simply stated in the letter the three ways an individual can make a loan payment.  No new information was provided  It is unreasonable to force residents living overseas to open a US account solely for the purpose of making payments to Navient.  It is further unreasonable to limit online payments to US bank accounts and to charge for payments made over the phone.  It is discriminatory pricing and further restricts people from paying down their student loan debt quickly.  I have also filed a complaint with the US Department of Education regarding the legality of these practices.  One of Navient's customer service representatives informed me this is an issue with many student loan customers.  If there are so many people experiencing this issue something needs to be done to resolve it.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 29, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 21, 2015.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since the business is responding directly to me, and via postal mail, and not directly to the Revdex.com, I cannot logically respond within five (5) business days (as you ask) with an accurate response of whether I agree or disagree with their response. Their response will not arrive in in time. It's not feasible. Accordingly, at this time, I am "rejecting" their response until I have received their postal response and have had appropriate time to respond. Thank you!! 
Regards,

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not still received the documentation that was promised to resolve this matter yet. Navient needs to comply with what has been promised prior to closing any case. 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 202017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 1, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 7, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 15, 2015.  Please allow sufficient time for
postal delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, 2016.  Please allow sufficient time for postal delivery. We will work with this customer...

directly to resolve the issue.

Tell us why here...
Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2015.  Please allow sufficient time for postal delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They claim that We had spoken about my account, this is untrue, I paid the $7000 and was under the impression it was all going toward the principle. Never did they tell me more than half was going toward interest. They also claim a year later I called and requested a deferment, also not true. From the time I paid the $7000 until about a month ago we never spoke. Even if I did request a deferment why have they never contacted me or updated it like they're suppose to every year? I contacted them a month ago when I saw this on my credit and I called them. They they send me a past due balance for $70Regards,

A representative
from the Office of Customer Advocate contacted the customer by telephone
on January 26, 2017 and resolved the
issue with the customer.