City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 18, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 12, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 20, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 29, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on February 15, 2018.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 20, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received email correspondence from Navient stating that they are not willing to begin the automatic payments to my account and will not remove the interest charges. This is predatory and wrong. I would like to start the automatic repayments on these loans without penalty.I thank you for your assistance in this matter.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 2, 2016 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received ONE phone call since I filed this complaint, and I returned the call at least THREE times, and all three times, my call was sent to voicemail. I've never received a response. I will wait for the "letter" to arrive, as I have received a few bills since this incident but no actual response.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 5, 2016 and
resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on August 1, 2017.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not yet received any correspondence by conventional mail.Given the successful delivery of my previous emails to Navient, and their ability to send me automated responses to those emails that I must first sign into my account to open, it seems odd that there would be any need to forgo electronic communication due to privacy. I find it highly probable that I will be now receiving an automated response by conventional mail if/when it arrives. A sly tactic indeed considering that the longer this takes, the more interest the company is allowed to charge me on principle that should have been forgiven long ago but wasn't due to a mistake on their part.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on August 6, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on September 12, 2017.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received a letter from Navient and they have once again tried to charge my old account.
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 5, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Problem:Navient still refused to provide me with the requested documents they reported to you that they mailed me this info. I have not received it. The only thing I received was a letter saying they weren't going to do anything. I have since called [redacted] letting her know this and she wont return my calls. They say I have to take her to court but if I do that they still arent saying they will take this out of my name or give me any resolution. My information was used as co signer without my permission on a school loan. I contacted Navient and provided them with all the requested info to remove it from my Credit Report. Navient refuses to do anything even after I filed a police report and provided these docs. I did not consent to this loan and Navient hasn't provided me with an application that I signed. I also called Navient to find out about the balance and payment info and they released information relating to another account that belongs to my ex girlfriend. This is a violation as they released account information to a third party. I want the account removed from my Credit report as I have provided all documentation they requested. They never called to verify if I approved to be a co-applicant and they didn't provide me with signed application. They apparently sent and email which my ex uses my email account and I have multiple email address. They even refused to let me speak to the fraud department regarding the claim. My ex has since made payments on the account and Navient has instructed me that I will have to take her to court. I shouldn't have to do anything as I'm the victim getting bills for an account I didn't authorized. Navient even told me over the phone she has made payments on her other accounts and 2k on this one. Account number:9441894404 Loan #[redacted]Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Navient should remove my name from anything to do with this account as its not mine and I didn't authorize it to be opened.. They should also be fined for releasing information to a third party. I have asked Navient to supply the IP address as to where they got confirmation from me on that I approved the account to be opened. I would also like Navient to supply me with a copy of the email that was sent to my email address. The time line of events for how this account was opened. Meaning [redacted] applied for this account on this Date. Emails were sent to confirm application on this date. The IP addresses that confirmed those emails and the dates they they were confirmed. I would like copies of all the emails and correspondence that has been sent to both parties. I would like Navient to tell me what exactly they need from me to resolve this

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 1, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 3, 2016.  Please allow sufficient time for
postal delivery.