City Star Nails

A representative from the Office of Customer Advocate contacted
the customer by telephone on May 31, 2017 and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 15, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 23, 2018.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 31, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business provided an explanation of how the system works but did not offer to include an option to speak to a representative when a customer has an issue that does not fit neatly into one of the categories their system is able to understand.  Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 5, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2016.  Please allow sufficient time for
postal delivery. We will continue to work...

with the customer directly to resolve all issues.

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 17, 2016 and
resolved the issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]
[redacted]
Problem:Billing/ Collection Issues Customer Service Issues I would like to supply the Revdex.com with a copy of a letter I am sending to the Navient: Office of the Customer Advocate. This is my third Revdex.com complaint, the first of which I was told my income was being evaluated for lower payments and Navient neglected to contact me or my cosigner after saying they would. This led my account to a delinquent state. It was negligent to say they would return my call and contact my cosigner if that was never their intention. The second complaint had to do with a similar issue in which I was told that I was approved for a payment plan via phone and supplied my card information for automatic drafts but later received a letter saying I was denied and that they would use my card to take out the original payment every month. I called back and the woman said that my payment plan was cancelled "accidentally" and she proceed to put me on the payment plan AGAIN. I received yet another letter saying I was denied. The miscommunication is manipulative and I believe Navient's goal was to get my card information for payments. From the beginning they have been a hassle. I am not the type of person to run away from payments. From the moment my loans entered repayment, I expressed my inability to pay with Navient. Navient has since then neglected my case and ignored my needs in order to send my account into delinquency and now they have manipulated me to receive my card information and I thought I was being enrolled into a payment plan! I am now contacting Revdex.com because Navient has committed Fraud. Navient called me on 11/30/15 from (302)261-5532 and left a voicemail stating that they were [redacted] and that my prescription was ready! I am not currently taking any prescriptions and the [redacted] location stated in the voicemail is in Delaware! I live in Maryland. This same day, 11/30/15 Navient called me from the same Delaware number (302)261-5532 6 times in one day! That is harassment! I have all of the call logs and the voicemail. I called the number back to make sure it was not actually Wal I would like to file a lawsuit against Navient for harassment and fraud.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I would like to publicly post this in hopes that a lawyer picks up this case. I would like to be reentered into the payment plan that I was approved for TWICE. I would like Navient to call once a day and leave a voicemail and allow me to return their call when I am not at work. I would like Navient to give me an explanation for the [redacted] voicemail. I would like Navient to apologize for this treacherous experience. I would like Navient to agree to a settlement.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 15, 2016.  We will continue to work with the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject the businesses responds becuase the information provided in the documents is incorect and has been forged by somebody other then me,
Regards,

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 19, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have not received anything from Navient to settle this. I have received 2 statements and a phone call saying that the loan is still 2 payments behind.I will not close this complaint until someone can straighten it out again.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on April 12, 2016 and we are working with
the customer directly to resolve the issue.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 25, 2015, and we are working with the customer directly to
resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Navient states they have sent a response to via mail.  I have not received a response via mail.  Navient has not responded factually many times therefore I do not expect them to do so now.
Regards,
[redacted]

A representative from the Office of Customer
Advocate contacted the customer by telephone on October 26, 2015 and resolved
the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 9, 2015.  Please allow sufficient time for
postal delivery.