City Star Nails

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Navient responded to my complaint stating that they would not reimburse me the finds since I agreed to their terms and conditions about the automatic payment plan. However, since I set up the payment plan and agreed over the phone, I was not allowed to see anything in writing stating that Navient would be deducting twice per month from my bank account. Which brings me back to my original point. The entire time I was on a payment plan with Navient they would only deduct ONE payment from my account for BOTH loans. Yet when the new payment plan was made they then started deducting TWICE for EACH loan. Therefore I do not accept Navients response.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on February 18, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 12, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer  Advocate responded directly to the customer on August 11, 2017.  Please allow sufficient time for delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This issue was not resolved because they are referencing something that happened back in November. My issue with them is them giving me the wrong course of action to take and I followed it and they intern still went forward and reported me to the credit bureau for being 90 days late, when they told me to make a payment by a certain date and a certain amount which is what I did and they stated that in doing so it would not be reported 90 days late.  what it comes down to, is had they given me the correct information in March, the correct amount to pay, I would've paid that amount, and this would've never happened. But I followed the direction of their customer representative, who clearly gave me the wrong information and put me in this situation. So this issue was not resolved.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 15, 2015 and resolved the
issue with the customer.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 4, 2015, and we are working with the customer directly to
resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Will they send to correct address. I want full removal of all negative remarks Nd late payments. You sent all my stuff to the wrong address I have been a Florida resident 2015 I was able to do detective work and found the address you have been providing was [redacted] That entire time you have negative reporting and I never received a bill. You immediately need to fully remove everything.

A representative from the Office of Customer Advocate contacted
the customer by telephone on August 16, 2017 and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 26, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 27, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 13, 2017.  Please allow sufficient time for postal delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 3, 2017.  Please allow sufficient time for postal delivery.

Thank you for your message.  In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via email on November 21, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

A representative
from the Office of Customer Advocate contacted the customer by telephone
on January 17, 2017 and resolved the
issue with the customer.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  A customer advocate called me.   After an hour of him saying bear with me I will try to figure this out, I told him to figure it out and get back to me.  He could not figure out when the repayment plan changed yet insisted they informed me of the changes.  I could not figure it out from the online site and there was no email from them about the changes.  He still insists they informed us via the statements in our correspondence online.  The online correspondence which is buried under multiple screens (not easily accessible) show the statement came out a month after the changes, not before.  I truly believe this company is deliberately trying to sabotage its student borrowers so they can never get out from under this debt.  The statements are confusing about what's due as rather than show the extra payments put on the principal they call it paying ahead so on one page one amount is due and when you click on the loan and go to the next page a different amount is due.  The history shows principal and interest has been paid each month so how can the payment be late?

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 4, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 21, 2017.  Please allow sufficient time for postal
delivery.