City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 9, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on February 18, 2016.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 17, 2016 and
resolved the issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business provided an explanation of how the system works but did not offer to include an option to speak to a representative when a customer has an issue that does not fit neatly into one of the categories their system is able to understand.  Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 5, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]
[redacted]
Problem:Billing/ Collection Issues Customer Service Issues I would like to supply the Revdex.com with a copy of a letter I am sending to the Navient: Office of the Customer Advocate. This is my third Revdex.com complaint, the first of which I was told my income was being evaluated for lower payments and Navient neglected to contact me or my cosigner after saying they would. This led my account to a delinquent state. It was negligent to say they would return my call and contact my cosigner if that was never their intention. The second complaint had to do with a similar issue in which I was told that I was approved for a payment plan via phone and supplied my card information for automatic drafts but later received a letter saying I was denied and that they would use my card to take out the original payment every month. I called back and the woman said that my payment plan was cancelled "accidentally" and she proceed to put me on the payment plan AGAIN. I received yet another letter saying I was denied. The miscommunication is manipulative and I believe Navient's goal was to get my card information for payments. From the beginning they have been a hassle. I am not the type of person to run away from payments. From the moment my loans entered repayment, I expressed my inability to pay with Navient. Navient has since then neglected my case and ignored my needs in order to send my account into delinquency and now they have manipulated me to receive my card information and I thought I was being enrolled into a payment plan! I am now contacting Revdex.com because Navient has committed Fraud. Navient called me on 11/30/15 from (302)261-5532 and left a voicemail stating that they were [redacted] and that my prescription was ready! I am not currently taking any prescriptions and the [redacted] location stated in the voicemail is in Delaware! I live in Maryland. This same day, 11/30/15 Navient called me from the same Delaware number (302)261-5532 6 times in one day! That is harassment! I have all of the call logs and the voicemail. I called the number back to make sure it was not actually Wal I would like to file a lawsuit against Navient for harassment and fraud.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I would like to publicly post this in hopes that a lawyer picks up this case. I would like to be reentered into the payment plan that I was approved for TWICE. I would like Navient to call once a day and leave a voicemail and allow me to return their call when I am not at work. I would like Navient to give me an explanation for the [redacted] voicemail. I would like Navient to apologize for this treacherous experience. I would like Navient to agree to a settlement.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer  Advocate responded directly to the customer on August 11, 2017.  Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2016.  Please allow sufficient time for
postal delivery. We will continue to work...

with the customer directly to resolve all issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A representative from the Office of Customer Advocate contacted the customer by telephone on January 30, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on January 6, 2016.  Please allow sufficient time for
postal delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on January 17, 2017 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 4, 2017.  Please allow sufficient time for postal
delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 31, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for your message.  In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via email on November 21, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 21, 2017.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 27, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The mail that I received has not given me any new information. It only states that I am not eligible for the rate reduction program becuase I have taken on more debt. It appears to me like a canned email, and in my opinion is it only a way to circumvent the Revdex.com Complaint process. It does not address my issue.  There is no definition on how to become eligible or other options offered for a reduced payment. It does not make sense that I would not be eligible becuase I have taken on more debt. It makes sense to me that I would be more eligible because I have incurred more debt for such necessary things as medical bills (higher credit card balances). This issue stems from the fact that I was misled by them that I could extend this program by just calling at the appropriate time. (which I'm glad I did)  If I was told a year ago, that I would have to apply and qualify for it, I would have tried to make different choices where I could. Or in the very least tried the best I could to 'retain' my eligibility status for this program. My payment in essence is being increased over 40% in one month, with only a 1 month notification (Less if I would not have been proactive and called) I need a path, or plan to have my payment lower that what they are proposing. I've moved as much of the debt as I could away from Navient because Great Lakes(one of their competitors) has 'Much' better customer service, and offered me a graduated repayment plan. Where my payments start out low and increase over the years. (allowing for time to adjust, get raises with my employer, etc...) I wish I could have moved all the debt away from Navient, or they would at least care enough to try and help, with programs like Great Lakes offers.Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to reserve the right to keep this matter open at this time. A Navient representative did indeed contact me the day after I raised this issue with Revdex.com and I am very grateful for your support (otherwise, I would not have had such a quick response). She informed me that, as a first step, she was going to send me documentation/accounting for the past decade. I am yet to receive the information and I would like to have the opportunity to review it. I also believe that the documentation will raise additional concerns about how Navient distributed the $110K they received from me over the past decade and I don't believe Navient will be as willing to resolve/respond to these concerns without the Revdex.com's oversight.  Thank you in advance for your support.   
Regards,

A representative from the Office of Customer Advocate contacted
the customer by telephone on August 16, 2017 and we are working with the customer directly to
resolve the issue.