Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. We discounted the order by $251.00 due to the inconvenience. The discount was applied before final payment & the customer paid the reduced balance as agreed. We thank the customer for their feedback and we look forward to...

working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.   The customer’s concerns with the leak are not covered by warranty, however for customer satisfaction and goodwill we agreed to assist their plumber on October 1, 2016.   We thank the customer for taking the time to...

provide feedback on their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
James [redacted]

We appreciate the customer’s feedback. The local office has spoken with the customer and scheduled service for Saturday, February 24th.

Complaint: [redacted]
I am rejecting this response because:This company still owes me $200...

cash for the damages their tile installer caused to my property, my refrigerator water line, & stove removal unplugged and moved from it correct space in my kitchen keeping me from usage to cook on.   I had to pay for services rendered to replace both items & send verification of receipts of thus payments.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We left a telephone message for the customer on October 6th. Based on review, the shutters must be remade; we’ve offered to discuss with the customer.

We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer via phone and email to offer to remove the ¼ round and lower baseboards to floor level.  This service will be completed by one of the more experienced installers. We can schedule this...

service as early as 06/20/16.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We recently inspected the installed floor and have scheduled service for October 17th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 16, 2016. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer and
offered a replacement with a signed agreement. The customer is currently
reviewing the agreement. We look forward to hearing back from the customer and
amicably resolving this matter.

Complaint: [redacted]
I am rejecting...

this response because:
THey wanted me to pay 1500.00 to have new flooring installed. I should not have to pay for anything. We were made promises and blatantly lied to by the salesman and installer. We asked specifically about this issue and we're assured it would be covered if we ever had an issue. Paying more is unexceptable. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Installation was completed on October 2, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, October 5th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
 
The local office spoke to the customer on Tuesday May 24th, and the customer confirmed there is no duplicate charge. The customer still has concerns that the installed carpet may have a defect, and the local office will...

schedule an inspection under warranty.

We appreciate the customer contacting us regarding their concerns. The local office has been in contact with the customer and we are waiting for receipts for the professional cleaning(s) to forward with the claim to the manufacturer.

We thank the customer for their feedback. The local office has spoken with the customer and installation is scheduled for July 19th.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and reviewed the damage caused by the customer’s elderly dogs. While not covered by warranty, we have offered to repair one time at no cost to the customer. The customer also expressed...

interest in full replacement with another product and we would be happy to work with the customer on their cost of replacement.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
offered a full refund with removal of the carpet and a signed agreement. The
customer is currently reviewing the agreement. We look forward to hearing back
from the customer and amicably...

resolving this matter.

Complaint: [redacted]
I am rejecting this response because: The installers were able to trim and rehang the doors and did show up this time. However, due to a problem with the original installation, the tracks for the sliding doors were not able to be reinstalled. I was advised that I would be receiving a call from [redacted] today or tomorrow regarding this issue and final resolution.
Sincerely,
O [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]the business has a record of this type of behavior and they have not shown good faith in a resolution to this matter in addition I gave a the company an opportunity to try and make It right and on the second appointment they compounded their callous disregard and sent a crew to try to upsell my job  and they said they did have enough materials to do the job in any way