Classic Painting & Decorating, Inc.

The local office has spoken to the customer, who declined to schedule service. We would be happy to service at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 30th. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:
They have made many many promises and appointments and never showed up or fixed the issues. When the issues are fixed and I have been reimbursed for the work I will accept their response
[redacted]

Thank you for contacting us regarding your concerns. The local office spoke with the customer regarding the issues. The customer has not yet has a professional cleaning of the carpet as required by the manufacturer to file a claim under warranty. We have recommend that the customer have the...

carpet cleaned as soon as possible.

(The consumer indicated he/she DID NOT accept the response from the business.)
THE THIRD PARTY INSPECTION SAYS THAT THE CARPET HAS NORMAL WEAR. I DO NOT AGREE, THE MANAGER AT EMPIRE LEFT A MESSAGE SAYING THAT HE WANTS TO Repair buckling of carpet at no charge. If we are not happy with the results we can purchase new carpets at a discounted price. We already had the buckling repaired last year and it did nothing to help the excessive wear. We do not want to purchase the carpet again because the carpet and padding are of poor quality, we want a refund.

We appreciate the customer’s feedback. Installation was completed as scheduled. We apologize for any inconvenience.

The local office has spoken with the customer and come to a resolution. We thank the customer for their feedback.

The local office spoke with the customer and confirmed the refunds have been received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.Unfortunately, the customer’s initial carpet selection is no longer available. We showed comparable alterative styles, but none were to the customer’s liking.Per the customer’s request, we have canceled the order and issued a full...

refund of the deposit payment.

We have been in contact with the customer and advised that we are still waiting on the results of the claim. Once we receive the results, we will follow up with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   We have contracted for an independent inspection of the installed products. Further, we have refunded the customer for damage to their doorbell.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The local office spoke with the customer. We have been advised the customer will control the humidity in the home, and then contact us once done to schedule repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business has indicated they will reimburse. I am waiting for the reimbursement.  I will advise when it is received.
Sincerely,
Patricia May-[redacted]

We appreciate the customer contacting us regarding their concerns.We have inspected and have scheduled installation of the foyer. We are also scheduling replacement of the damaged door.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs were completed on January 5, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We installed a bath surround for the customer in June 2007. All installations carry a one (1) year labor warranty. We were initially contacted approximately seven (7) years after installation in December 2014. We advised...

the customer at that time we no longer serviced or installed bath products. The manufacturer provides a limited lifetime warranty on the surround itself, but plumbing or other repairs are the responsibility of the customer. The customer declined to file a claim at that time. The local office spoke to the customer upon receipt of the complaint and the customer agreed to allow us to assist in filing a claim with the manufacturer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed, and the customer is satisfied. We appreciate the customer's feedback.