Classic Painting & Decorating, Inc.

Revdex.com:I am still disappointed in the response from empire.they did finish installing the carpet but I had to change plans...

for them to install on Saturday. I received Small credit.the service rep said it was my word against the installers because she was told I asked them to leave which was a lie.I would have gladly let them stay all night if that's what they needed to finish the job.the installers that night said it would be an additional 2-3 hours nervous it was completed when actually it was an hour.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jane [redacted]

Complaint: [redacted]
I am rejecting this response because: The issues still exist with poor customer service, lack of communication and prompt delivery of service/product on time.  The project was finally finished after a month's worth of stress and silence from Empire Today.  I would like a resolution involving compensation for the multiple missed appointments, lack of communication and poor customer service. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer’s concerns.Materials have been ordered for repair and the customer will be contacted as soon as they arrive in the local market to schedule service.

Complaint: [redacted]
I am rejecting this response because:
No one from this company showed up at my house to finish anything!!!  I have tried to contact the company to ask why no one showed up but no one will return my calls. 
Sincerely,
Stephannie [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and informed them that the scratches and wear are no considered excessive for a hardwood floor installed six years ago. The hardwood flooring was determined to be free of any manufacturer or...

installation defects.  We have informed the customer that they may hire a certified inspector to inspect their hardwood flooring.  The customer may submit the certified inspector’s findings and certification credentials to us and we would resubmit their claim if the report indicates the hardwood is defective. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we will process the refund for the window treatments that she did not receive. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. However, this was the same scenario when I called last time and the work was never completed. I hope the work will be completed this time.
Sincerely,
Nicole [redacted]

We appreciate the customer contacting us regarding their concerns.We serviced the installed blinds under warranty at no cost to the customer on Monday, March 27, 2017. The faux wood blinds the customer ordered are not “blackout shades” and are not sold as such. The customer received the correct...

product per the purchase order contract.

We appreciate the customer contacting us regarding their concerns. Installation has been completed as agreed. We apologize for any inconvenience to the customer. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, provided a discount off the order for customer satisfaction and goodwill and completed the installation on June 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We have offered to reinstall the carpet in multiple ways to minimize impact of seam but customer has declined all options. For customer satisfaction and goodwill, we have agreed to a partial refund.

We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer to offer the additional sub-floor work outside of the initial contract at no additional cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving...

this matter.

Initial Business Response /* (1000, 5, 2015/06/05) */
We appreciate the customer contacting us regarding her concerns. The installation was completed on May 29, 2015, and the customer has advised that she is satisfied. We appreciate the customer's feedback and hope to assist her with future home...

improvement projects.

Complaint: [redacted]  The carpet was installed in September 2013. My first complaint was in September 2013. Thresholds were coming loose, carpet was pulling away from threshold areas. Staples were coming up everywhere. They temporarily fixed things and I still had the same existing problems. In May 2014 (less then a year later) the carpet was bunching up in different areas. They came, stretched an area, I was informed that house needed to be empty. Spoke with a rep who notated that I had to go out of town to care for my ill Mother, and could not give an exact time I would return. She said she would notate that and that there would be no charge for this service. I did schedule a restretch and cancelled that appt 2 weeks prior with someone named [redacted]. This is exactly what I'm talking about concerning this company. You call, they say they are rotating things and it never happens. On the day that was originally scheduled I had the carpet men call to say they were on their way, I explained I cancelled that appt. After that customer service called to ask how the service went. No one notated that I cancelled this service 2 weeks prior. Why would I pay over $270 when I found a professional for a fourth of that charge?? Fair price, I definitely think not. This company not only does not stand behind their work, they also have problems with the customer service department notating anything.
I am rejecting this response because:
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience in processing the payment. Installation of the carpet order is scheduled for today, October 17, 2016.  We thank the customer for taking the time to provide feedback on their order.

Repairs were completed on May 18th. We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, discussed and explained the pricing of the order. We have provided a monetary accommodation to the customer. We consider this matter resolved.

The customer’s order was re-scheduled and installed as agreed on August 10, 2016. We sincerely apologize for the need to re-schedule the installation and appreciate the customer’s patience.

We appreciate the customer contacting us regarding their concerns. We have reimbursed the customer for the broken stove handle and serviced the installed floor under warranty. We thank the customer for their feedback and we look forward to working with the customer on future home improvement...

projects.