Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. The $100 refund was processed to the credit card used for deposit. The COD check payment was deposited and is not kept by the installer.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for Saturday, April 14th.

We appreciate the customer contacting us regarding their concerns.  At the customer’s request, we have canceled the order and will issue a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Janine [redacted]

We appreciate the customer contacting us regarding their concerns. Installation was completed on January 20, 2018. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Eric [redacted]

The customer contacted us in mid-July this year and she disclosed that a pipe burst and her new flooring had become damaged by the leak.
As with most consumer products, flood damage is not covered by warranty, however we offered to work with the customer's home insurance carrier on the cost of repair or replacement; the customer repeatedly refused our offer. Further, we have not received any information from the customer's insurance carrier, and it has never been alleged that we caused the leak in the customer's home.
The customer alleges that the wrong flooring was installed. We have reviewed thoroughly and can find no discrepancies with the customer's contract or product; the customer was installed with the correct style and color of flooring as agreed. Further, our process is to have the customer verify that the correct style and color of flooring prior to installation, and sign off on this review. The customer signed off that the correct flooring product was installed, and only made this claim well after the leak in her home.
While the floor damage to the flooring so soon after installation is regrettable, we understand the home insurance carrier has made the customer whole.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mark [redacted]

We appreciate the customer contacting us regarding their concerns. We have made several attempts to contact the customer, but they have not returned phone calls.  We would like to apologize for missed sales appointment. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We recently had a sales associate attempt to meet with the customer to reselect, however the customer was not home. The appointment has been rescheduled for Friday, January 12th.

We have offered replacement with the customer's choice of re-selection. The customer has asked to review more samples before making her final choice.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and we reached an agreement to resolve the matter amicably. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed on August 15, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on December 16, 2017. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled this order and issued a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]

The certified inspection report has been forwarded to the customer. The independent inspection supersedes any internal review. We are unable to forward internal review documents to the customer. The local office has reached out to the customer to discuss the needed repairs.

We appreciate the customer contacting us regarding their concerns. The local office computed the cost for the hallway entrance which was not completed, $150.00. We have offered to complete the service, but the customer declined. We are refunding the $150.00.

Complaint: [redacted]
I am rejecting this response because: It's the principle of the thing. We don't want this to happen to other potential customers that Empire Today LLC may sign a contract with.
Sincerely,
Linda [redacted]