Classic Painting & Decorating, Inc.

All repairs have been completed as agreed. We thank the customer for their feedback.

We spoke with the customer and agreed upon an additional discount. The installation was completed on March 23, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Was told from empire the would price match and now they won't . It's pretty bad that they won't honor the verbal contract that was told to me over the phone from the manger in Corp. this is not closed I want to hear from someone in management that can Handel things and won't lie. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: 11771926
I am rejecting this response because: I disagree with empiretoday  current offer I have been back and forth  with  this company  every sense  September 2016, I am requesting mediation in effort  to  resolve  this  situation.   Thanks Renee [redacted]
Sincerely,
Renee [redacted]

We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer about the damages and agreed upon a resolution
with a signed agreement. We appreciate the customer’s feedback and look forward
to amicably resolving this matter.

We have offered to have an independent inspection completed and look forward to the customer’s response.

The accommodation was done on May 15,2017. The local office will email the customer a receipt for same shortly.

We corresponded with the customer by telephone and email on July 26th and we were advised that this issue is not related to any order or account with our company.

Complaint: [redacted]
I am rejecting this response because:The Business has advised that the many scratches and chips in the floor since it’s installation less than 3 months ago is “not covered under warranty” . They also advised in writing to the Revdex.com  that the warranty doesn’t cover “post installation” which seems useless since why would a floor be covered before it’s installed. Based on this the company misrepresented that these floors were covered under warranty which is clearly a big misrepresentation (lie). Consumers would not get floors installed by this company if they were aware that post installation any scratch or chips from shoes or normal wear and tear from living in a house where you walk on floors!  Additionally, Empire also advised that the “significant discount” they are willing to give me (after many back and forth calls and complaints including a Revdex.com and Rip off Report complaint) will still cost me $1900! It’s a huge misrepresentation to claim a floor is covered when someone hires them and then request almost two thousand for fixing the cheap wood. These floors cracked and chipped within WEEKS whereas my [redacted] floors I had before Empires floors never chipped. Clearly [redacted] is better quality which actually says a lot. The company also tried to claim that since I had “toys” in the room my infant daughter must have done it. Basically stating that I you have a child DO NOT buy their floors since they are the most non-durable floors ever. Based on these facts, it appears the Business completely misrepresents their warranty and tries to get more money from customers who hire them by installing cheap products that will then cause customers to rehire them to fix them which will cost additional THOUSANDS. The only business response that will suffice is fixing these floors that were JUST INSTALLED for free and actually having a warranty. I do think however that long term the floors will likely chip again since they are the lowest quality materials I have ever seen (and two contractors have confirmed that came to the house and took pictures to show other clients on why NOT to use Empire).
Christie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The refund has been processed, and we have advised the customer that it can take three to five business days for the refund to reflect back on her credit card. We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It' shameful it took me posting a review with Revdex.com and on [redacted], as well as a complaint and a second review on [redacted]. This company needs to be reassessed their A+ rating.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We apologize for the installation taking longer than expected. If the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursement. We thank the customer for their...

feedback.

We appreciate the customer contacting us regarding his concerns. We conducted an inspection on February 29, 2016, and we will be following up with the customer to schedule the repairs at his convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Service is scheduled. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has left several telephone messages for the customer to schedule an internal inspection, but we have not received a return call.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled replacement for August 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office discussed with the customer and was able to reach an amicable resolution. We thank the customer for their feedback.

Initial Business Response /* (1000, 10, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and regret any miscommunication or inconvenience that occurred. We have advised him that he will receive a letter from[redacted] indicating that the...

issue is resolved, and we have also sent him a letter confirming that the order is cancelled. We are willing to refund the customer for any NSF fees he incurred, and request the customer forward documentation of these fees. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have done nothing to prevent this from happening to anyone else in the future. This matter could have been resolved simply by communicating to certigy the 3rd party company that collects their funds that the order was canceled and there was no need to continue to try to collect on this account. Their lack of communication has caused me a huge hassle to try to clean up and get resolved. I finally just received a letter from certigy saying the matter has been resolved. But still there have been no other actions to prevent any of this from happening in the future. I cannot consider the problem fixed until there are policies in place and an open line of communication between the 2 companies within a reasonable amount of time, 2 weeks or more is not reasonable.
Final Consumer Response /* (4200, 16, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before no corrective action has been taken. A sorry is not good enough. When a company puts you negative 5900 twice due to their negligence a sorry and an apology is not sufficient. Communication is KEY and could have prevented the second 5900$ debit from my account 8 days after the order was canceled. Fix the problem! Communicate with your accounts receivable clerks! It's that simple. Until a policy is drafted and implemented to prevent this from happening again I will not be satisfied. Period! I was going to seek the fees I incurred during the process but have chalked that one up as a loss. I have no interest in anything else but a policy and implementation as stated above.
Final Business Response /* (4000, 14, 2015/08/04) */
We have spoken with the customer and confirmed that the order has been cancelled, refund processed, and the issue resolved with[redacted]. We regret any miscommunication or inconvenience that occurred; it is our policy that we process our checks through[redacted], and they secure our funds. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
William [redacted]