Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because:A signed contract and accepting my check as a deposit is a binding agreement in my eyes. For you to cancel the job due to your own mistakes does not sit well with me and the consumers you deal with on a daily basis should be aware of how you conduct business. This contract was done during your 50% off sale, the pricing I was given was 50% off the price you said the job should of been priced out, so it also should be known that you do not stand behind your advertising promises. The way you conduct business and the lack of professionalism is truly something that should be shared. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
Per the customer’s request, the order was canceled and the deposit payment was refunded on July 18, 2016, in full to the credit card used for payment. Please allow up to 5 business days for the refund to post.

We appreciate the customer contacting us regarding their concerns. The local office has left several messages to speak with the customer regarding their concerns. We look forward to speaking to the customer.

We have spoken with the customer, and in lieu of further service, we have offered a refund with a signed agreement. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and Empire price matched the entire contact amount to equal the overall quote from Home Depot.  We do not price match individual line items.  We appreciate the customer’s feedback and consider...

this matter resolved.

The customer paid $242.50 by credit card for the deposit payment; this is reflected on the signed purchase order contract. The $100 refund was processed back to the credit card used for the deposit payment. The check was processed electronically for the COD payment as written. The difference, the discount described above, was processed as agreed.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service was completed on December 13, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We regret the customer is so dissatisfied with their experience.As previously stated, our review found site related damage, however we have submitted for a second opinion. We will contact the customer as soon as we receive a reply on the claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Empire has agreed to damages paid of $737 to be paid within 10 BD to close issue.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kathryn [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and based on inspection, it was agreed to replace the installed floor under warranty.

Complaint: [redacted]
I...

am rejecting this response because: There is no apology, no acknowledgment of accountability for any of the mishaps that Empire Today and its employees just allowed to occur with no real concern or ownership.Aside from the refunded deposit, what have they offered by way of compensation for the 5+ week painful process that we endured, rearranging our summer schedule around and our home in complete disarray because of Empire Today's ineptness? Kindly refer to the attached email, thoroughly outlining the timeline of this complaint.
Thank you,
[redacted] G.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. No deposit was paid, therefore no refund is due. The take-up and prep work to the stairs were part of the performance of the order, which the customer subsequently canceled.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have offered to replace the ceramic flooring. Replacement is scheduled to begin July 9, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The local office contacted the customer and was able to reach an agreement to resolve the customer’s concerns amicably.We appreciate the customer’s feedback.

The financing company is a wholly separate company; we do not have direct access to the customer’s account. We contacted the financing company on the customer’s behalf, and we were advised on August 31, 2016, that: “The promotional change has been completed as requested below. Please allow 7-10 business days to show reflected on the customer’s account.”The customer will need to contact the financing company regarding any interest or fees that may have been charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tyler [redacted]

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment to the credit card used for payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us with their concerns.   Services were completed as agreed on Tuesday, November 1st. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the accommodations have been processed. We appreciate the customer’s feedback.