Classic Painting & Decorating, Inc.

We appreciate the customer contacted us regarding their concerns. For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer.

We appreciate the customer contacting us regarding their concerns. We have ordered parts to service under warranty. We will contact the customer to schedule once the parts have been received from the manufacturer.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled service for Thursday, May 3rd.

We appreciate the customer contacting us with their concerns.
 
The local office has been in contact with the customer and has scheduled to review the installed product for claims under warranty. We appreciate the customer’s patience regarding this matter.

The installation was inspected and we are scheduled to service on March 17, 2017.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for June 24, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We await the customer’s reply to schedule a date for replacement.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have them contact me at [redacted] to set appt. and come look at floor for repair analysis 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The customer had requested custom work, which was out of the scope of services we offer. We adjusted the price and installed the flooring as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Repairs have been completed to the customer’s satisfaction. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because it does nothing to fix the mistake they made when making a ridiculously low quote.
Sincerely,
[redacted]

The local office reviewed with the customer and an amicable resolution was reached. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have an appointment on June 23, 2016 for a member of management to inspect the installation. We have also agreed to discuss a monetary accommodation once repairs have been completed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The refund check was mailed via USPS to the customer on 12/13/17.

Complaint: [redacted]
I am rejecting this response because:We...

have not come to terms on a monetary accommodation because it does not include an amount for the tile having to be torn up in front of the dishwasher (to get the dishwasher out for repair), then installed under the dishwasher and back in front of it.  I am hoping that solution works and that it is not then too high to fit under the counters.  Our dishwasher is currently stuck in position because the tile is too high now that there are 2 layers of it. I received a call from a manager Tuesday after I emailed the customer service national manager.  The manager said he thought they could get a crew out to my house Thursday to fix the problem and would get "right back in touch to confirm".  Today is Thursday and still no return call.  So do I sit here and wait around all day or assume they're not coming?  We are unable to use the dishwasher since Tuesday because the repair man can not get it out to repair.  The "fix" for the original issues was to have another layer of tile laid on top of the original instead of tearing the original out.  I brought up concerns of issues with doors, transitions and several times the dishwasher. I was assured all would be fine.  I'd like the dishwasher issue resolved ASAP, as it is a large inconvenience to us, either by adding in the cost to fix the issue to the monetary accommodation and me hiring a professional or getting someone out here from Empire that knows what they are doing.    
Sincerely,
Sheena [redacted]

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer. Per the manufacturer’s warranty, the carpet must be professionally cleaned within eighteen (18) months. The customer has advised she has scheduled to have the carpet professionally cleaned.

We appreciate the customer contacting us regarding their concerns.  Installation was completed on Oct 22nd and 24th. Further, the customer has been accommodated for their plumber clearing the drains of grout. We thank you for your feedback regarding your order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kristin [redacted]

Complaint: [redacted]
I am rejecting this response because: I called Bill Allivato and left a message, sharing a change of thought- asked if...

my hardwood flooring could be stained to match the hardwood steps.I have not received a response. I also asked that the price be reduced, as the length of time of this experience has cost a great deal of inconvenience. I have not received a response to this either.
Sincerely,
[redacted] C.  [redacted]