Classic Painting & Decorating, Inc.

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding her concerns. The repairs were completed on August 17, 2015. We have also spoken with the customer and agreed upon a partial refund. We appreciate the customer's feedback and look forward to...

amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Flooring was installed in March 2012, well outside the one (1) year labor warranty. For customer satisfaction and goodwill, we offered to work with the customer on cost of replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
Installation was completed as agreed with the requested discount. We apologize for any inconvenience.

We spoke to the customer by telephone and they have agree to repairs, rather than the offered refund. We will be happy to move forward at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns. We offered a paid repair as this service is not covered by warranty. We then reduced the price further, however the customer canceled the service. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940059, and find that this resolution is satisfactory to me.
Sincerely,
Patrick [redacted]

We have spoken with the customer, and the replacement is
scheduled for November 30, 2015. We appreciate  the customer’s feedback
and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:on august 30th someone came out to finally look at the damages and to tell me that...

they'll call me when they can send someone to repair the tile work that was done terribly and to repair to the damages they caused.  They are scheduled to come out tomorrow,- we'll see how that goes. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
The installation was completed on November 20, 2015. We also offered the
customer a partial discount. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Rose [redacted]

The 5mm flooring the customer ordered and was installed with is one of the thickest we carry. Further, the thickness is not listed on the contract, rather the flooring is identified by style and color.

We appreciate the customer contacting us regarding their concerns. The customer changed their mind regarding the style and type of blinds they wanted, however the blinds were already fabricated by the vendor. For customer satisfaction and goodwill we have agreed to remake the blinds in the...

customer’s original style.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Yvonne [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 29, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, agreed to the replacement of their laminate floor at no cost to the customer for customer satisfaction and goodwill. We have email an agreement document to formalize our offer. Once the customer has...

returned the signed agreement we will schedule the replacement at the customer’s convenience.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Once payment is received in 7-10 days from 06/06/2016
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have already scheduled to have a second company make the repairs that have asked for since this project began.  I want no further action from Empire.  We had two phone calls from Empire representatives attempting to send more subcontractors to our house.  When we asked about a manager coming the reps had no further information; then out of the blue - yesterday we received a call from a person calling himself a manager.  He arrived 30 minutes after the call.  He offered to send another subcontractor to our house to repair the tile, but would not remove baseboards.  I have no desire to continue to drag this process out.  I am moving on.  The trend will continue with this company as long as a customer will allow it - there will be no more Empire  subcontractors at my house.
Sincerely,
[redacted] & [redacted]

We appreciate the customer contacting us regarding their concerns. The local office is working with the customer and the manufacturer with regard to the color discrepancy between the trim and flooring.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The General Manager ended up coming and looking at our floors himself and he agreed that we needed new floors that the first installers did it wrong.  
Sincerely,
Allison [redacted]