Classic Painting & Decorating, Inc.

No one will return my phone...

calls and are not standing behind the promises their sales rep made at time of sale. The carpet is no also developing buldges underneath. Company is also not addressing damage done to personal property, burn mark on wall and picture during installation from lights. 
Complaint: [redacted]
I am rejecting this response because:company is not standing behind the promises made on their behalf by the sales rep: product will be better than what we had and that there is a 100 percent satisfaction guarantee; neither of which are true. The sale was made under fraudulent claims. Also, product is now showing issues with large, hard buldges underneath the carpet. Also, company has not addressed damage to personal property during installation, burn mark on wall and hanging picture from lights installers hung. The company is not working with me, because no one will call me back. We have made multiple attempts to contact and work with them. It is apparent they do not stand behind promises made, they will lie to make a sale. 
Sincerely,
Ashley [redacted]

Initial Business Response /* (1000, 5, 2015/08/27) */
We appreciate the customer contacting us regarding her concerns. We regret the missed repair appointments and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs were completed on August 26, 2015. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. The installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfied. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   We internally reviewed the installed floor and did not suspect any defects; the customer disagrees. We have forwarded the review to the manufacturer for a second opinion. We are currently waiting on a reply from the vendor....

We appreciate the customer’s patience while this matter is being investigated.

We've offered a significant refund of the purchase price to resolve this amicably. The customer advised she would review with her husband and reply.
We look forward to the customer's positive response to our offer.

We appreciate the customer contacting us regarding their concerns. We have ordered the product to service. Once it has arrived at the local office the customer will be contacted to schedule. We appreciate the customer’s patience.

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the hardwood flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted and replacement is scheduled for...

September 18, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.We installed per contact and have reviewed the installation several times at the customer's request. No defects or deficiencies have been found.For customer satisfaction and goodwill, we will reimburse the customer for the cost of...

re-hanging the closet doors.

Complaint: [redacted]
I am rejecting this response because:No one has...

addressed the other issues I've had in reguards to the blinds being delivered with the control rods and strings being on the sides I originally ordered   The missing wands are the smallest part of the issue. My complaints with the company about the order not being delivered to the specifications I ordered are being completely ignored.
Sincerely,
Brent [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has reached out to the customer to schedule inspection of the installed floor.

We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience this matter caused. Per the customer’s request, we have canceled the order and issued a full refund to the original method of payment. We look forward to working with the customer on future home...

improvement projects.

We appreciate the customer contacting us regarding their concerns.  The laminate flooring was installed in August 2015, the one year labor warranty has lapsed. The local office has contacted the customer; service to the installed floor out of warranty would be at the customer’s cost. The...

customer has refused service at his cost.

For customer satisfaction and goodwill, we are offering to
complete the restretch at no cost to the customer. We look forward to hearing
back from the customer and amicably resolving this matter.

Inspection was completed on August 21st and forwarded to our internal inspections department for review. We will reply to the customer directly once the review has been completed.

We appreciate the customer contacting us regarding her concerns.
 
Installation was completed on July 2, 2015. We apologize for any inconvenience to the customer.

We appreciate the customer contacting us regarding their concerns. Service was completed on September 3, 2016. We apologize for any inconvenience this matter caused.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered a partial discount with a signed
agreement. The customer accepted this offer, and the repairs are scheduled to
be completed on November 30, 2015. We appreciate the customer’s feedback...

and
look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. The refund was processed on December 12, 2017. We look forward to working with the customer on future home...

improvement projects.

It is what it is 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The local office has contacted the customer and discussed options for resolution.