Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned their call and informed them that the issue has now been resolved.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. The installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfied. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has been in contact the customer to discuss carpet maintenance, as well as discussed the option to upgrade for the difference in costs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they did not make it to the appointment that they said they would make it to. A manager called Sam called me at 1:37 p.m. Appointment time was between 11a.m. and 1 p.m. leaving a specific note to arrive early. This is Unsatisfactory. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.We installed per contact and have reviewed the installation several times at the customer's request. No defects or deficiencies have been found.For customer satisfaction and goodwill, we will reimburse the customer for the cost of...

re-hanging the closet doors.

We appreciate the customer contacting us regarding their concerns. We have adjusted the order to cancel and refund the portions of the order not serviced.

We appreciate the customer contacting us regarding her concerns.
The repairs were completed on December 3, 2015. We have been in contact with
the customer and offered a partial refund due to the inconveniences that
occurred. The refund will be processed back to the customer’s credit card....

We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed. The hallway was not contract for and would require a separate order to complete. We would be happy to do so at the customer’s earliest convenience. The local office emailed a copy of the contract to...

the customer as requested.

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the tile flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted and replacement is scheduled for May 1,...

2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.  The laminate flooring was installed in August 2015, the one year labor warranty has lapsed. The local office has contacted the customer; service to the installed floor out of warranty would be at the customer’s cost. The...

customer has refused service at his cost.

We appreciate the customer contacting us regarding his concerns. The repairs were completed on January 19, 2016, and we also offered a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Service was completed on Saturday May 27, 2017. The local office has reached out to the customer to confirm their satisfaction with the service.

The local office refunded the portion of the order the customer canceled. The living room was installed in its entirety and will not be refunded. For customer satisfaction and goodwill, we are willing to provide an additional $150 accommodation towards the furniture moving as outlined in the...

complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Derek [redacted]

The local office attempted to speak with the customer on October 9th, but had to leave a voicemail.Since we do not have the specialty parts required to finish the job, we have offered to reimburse the customer for a contractor to provide the specialty part. We have also offered alternative suggestions to resolve this matter amicably.

No one will return my phone...

calls and are not standing behind the promises their sales rep made at time of sale. The carpet is no also developing buldges underneath. Company is also not addressing damage done to personal property, burn mark on wall and picture during installation from lights. 
Complaint: [redacted]
I am rejecting this response because:company is not standing behind the promises made on their behalf by the sales rep: product will be better than what we had and that there is a 100 percent satisfaction guarantee; neither of which are true. The sale was made under fraudulent claims. Also, product is now showing issues with large, hard buldges underneath the carpet. Also, company has not addressed damage to personal property during installation, burn mark on wall and hanging picture from lights installers hung. The company is not working with me, because no one will call me back. We have made multiple attempts to contact and work with them. It is apparent they do not stand behind promises made, they will lie to make a sale. 
Sincerely,
Ashley [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has reached out to the customer to schedule inspection of the installed floor.

The local office has contacted the customer and discussed options for resolution.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and will schedule the replacement of two offices and a hallway with new carpet, as well as replacement of the cove base installed.  We have also agreed to provide a discount for the inconvenience...

and damages that have occurred. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience this matter caused. Per the customer’s request, we have canceled the order and issued a full refund to the original method of payment. We look forward to working with the customer on future home...

improvement projects.